|
Book Index |
|
"Must Reading. Alain Martin proposes a solid contemporary vision of risk management, with a rigorous
method that is simple, practical and very effective, regardless of the size and current situation
of the firm. Today, no organization is immune to surprises or perturbing events. We must learn how
to promptly decipher the meaning of these events in order to manage their impact. Martin's framework
is equally useful to effectively plan and manage strategic change involving stakeholders with various
vested interests. I recommend this excellent book to those who must lead their organization to the
cutting edge, or simply wish to be equipped to better manage uncertainty." Gilles Morin, Vice-President, e-Business Export Development Canada |
| 0 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z |
010K, 67 10kwizard, 67 3M, 34 9-11, 105
AABC, 67, 102 ABI/Inform, 69 Abitibi Consolidated, xiii About.com, 61, 67 Achievers, VALST, 173 Achoo.com, 50 Activex, 85 Ad Facts, 63, 88 Adobe PostScript, 141 Advanced Scout, 12 AFP, 69 Agassi, Andre, 107 Agile organization, 8, 9, 12, 13, 16 Agriculture and Agri-Food Canada, xv, 118, 182 AHP, 128 AIM toothpaste, 169 Airbus, 128 Airport security, 181 Alcan, 58, 93, 127, 159 Alcatel, 29, 123, 159 Alcoa, xiv, 93, 127, 159 Allen, Paul, 141 Allende, President S., 132 Alliance for Telecommunications Industry Solutions, 159 Allies, 8, 118 building allies, 40, 58, 150 neglected, 158 AllTheWeb, 45, 47, 60 AltaVista, 48, 67 Amazon.com, 12, 131, 169 AMCC, 123 American Express, 123, 166 American Society for Association Executives, 13 American Society of Information Security, 85 Ames, Aldrich, 126 AMR, 43 Andersen, 131 Anheuser-Busch, 102 Annual Report Service, Public Register, 67 AOL Time Warner, xv AOL, 48, 101, 102, 128 Time Warner, 102, 128, 159 AP, 69 Apple, 143 Architect of change. See Conductor ARIADNE Foundation, 72 Armstrong, Darrell, 12 Armstrong, Lance, 125 Arthur D. Little, 69 ASAE. See American Society for Association Executives ASIS. See American Society of Information Security Ask Jeeves, 48 ASP, 164 Assignment Editor, 69 AstraZeneca Pharmaceuticals, 18 AT&T, 123, 165 ATCO, xiii Auger, François, xiii Avilar, 71
BBack Orifice 2000 hacker software BO2K, 81 Baird, David, xiii Balancing standards and innovation, 19 Ballmer, Steve, 141 Bank One, 30 Bank Rate Monitor, 27 Banking journals, 69 Barker, Joe, 44 Barnes & Noble, 12 Barnes, By, xiv Barnett, Arnold, xiv Barron's Magazine, 149 Batelle, 69 BBC, 67 BCA. See Brand-Cluster Analysis Beaudry, Marc, xvi Beckhard, Richard, xiv, 107 Behavior modification, 130 Believers, VALST, 174 Bell Canada, 41, 128 Benchmarking, 9, 39 Benetton, 129 Benford's Law, 36 Bennett, Kitty, 62 Bérard, André, xiii Berg, Norm, xiv Berkowitz, Bruce, 24 Bertelsmann, 159 Best practices, 9 intellectual and physical property protection, 87 Best Practices for Seizing Electronic Evidence (The), 89 Best-run companies, 3, 37, 80, 85 Bhopal, 106, 128 Bic, 80 Bigcharts.com, 68 Biolinks.org, 49 Biologie.de, 49 Blackboard, 71 BlackIce, 85 Blackwell, Mathew, xvi Blair, Prime Minister Tony, 116 Blog. See Weblog Blood pressure monitor, 176 Bloomberg, 68, 69, 102 Bloomberg, Mayor Michael, 109 Blueline, 58 Boeing, xi, xiv, 111, 128, 131, 150, 151, 181 B747, 132, 134 B777, 151 Boise Cascade, 57 Boliden, 181 Bombardier, xi, xiii, 41, 128, 181 Borders, 12 Bosloy, Syd, xvi Bouchahda, Aziza, xvi Bourget, Wilbrod, xiii Brain (The), 54 Brainstorming collective critique, 161 protocol, 161 self-critique, 161 Brand-Cluster Analysis, 158, 165 Brandt, Willy, 142 Break-ins, 85 Breman, Patricia, xv Brigham Young University Marriott School, xiii Brint, 70 Bristol-Myers Squibb Co., 10 Britannica, 67 British Airways, 151 Broad scanning, 33 Brookings Institution, 69 Bruns Jr., William, xiii, xiv Buckman Laboratories, 23 Buffett, Warren, 124, 141 Building a culture of ethical intelligence, 15 Building a Great Nation, 181 Bunuel, Luis, 129 Bush, President George Sr., 112, 158 Bush, President George W., 45, 111, 125 Business intelligence. See Intelligence Business Source, 68 Business Week, 21 Byte.com, 63
CC.D. Howe Institute, 69 C4u.com, 65 Calais, 79 California, 72, 109 California Clean-Air Act, 110 Caltech, 67 Cambridge University, 108 Campus Cruiser, 71 Campus Pipeline, 71 Canada Stockwatch, 68 CanadaOne, 50 Canadian Food Inspection Agency, 118, 126, 182 Canadian Forces, xiii Canadian International Development Agency CIDA, 148, 182 Canadian Security Intelligence Service, 86 Canadian Tire, xiii Canalsur, 134 Canon, 13, 102 Cap-Gemini, 181 Carnegie Mellon University, xiv Carroll, John, xiii Carter, President Jimmy, 112, 124, 143 Case studies $30 million lesson from banking, 103 9-11 tragedies, 99 Alcan, Dofasco, Stelco, 58 Amazon, Honda, Kodak, Xerox, Fuji, 12 American Express, 123 anti-tobacco law, 109 Benetton provocative advertising, 129 Bloomberg tobacco ban, 109 Boeing, 150 Canalsur (Spain), 134 Darwin, Charles, 108 Dell's Linux strategy, 109 disgruntled employee and software hacker, 81 DuPont, 83 eBay, 101 Ford and Toyota, 109 GE Power Systems, 84 GE-Honeywell aborted merger, 123 Glainard, 40 hospitals, 13 IBM, Then and now, 99 International Campaign to Ban Landmines, 147 investment cases, 122 John-Paul II, Pope, 111 Kidder Peabody, 103 Lance Armstrong, 125 lap top and PDA risks, 84 Millennium Pharmaceuticals, 101 Mitsubishi, 149 NBA Orlando Magic, 11 Nike, Siemens and Anheuser-Bush, 102 Nippon Roche, 11 Pasteur Institute, 129 patent piracy, 82 policy incubation, Mad Cow Disease & vCJD, 115 predators, 80 public affairs, 124 Rockefeller Foundation, 108 Salvation Army, 13 SmithKline Beecham & Bristol-Myers Squibb, 10 social marketing, 130 Southwest Bell, 24 stem-cell migration, 50 stock market bubbles, 104 thermodynamics, 121 U.S. Constitution, 147 VALSTM, 171 Casimir, 111 Castro, President Fidel, 124 Caveo, 85 CBC, 67, 181 CBS, 102 CCN, 35, 69 CCS International, 74 Celebrity endorsement, 107 Census Bureau, 28, 29 Center of Instructional Technology, UC San Francisco, 71 CERN Library, 49 CESG. See Communication-Electronics Security Group CF18 Fighter Program, xv Chabasse, Dr. Philippe, 148 Champion. See Issue champion Champion, David, 101 Chang Kai-Chek, 158 Change, 139, 144 agent, 19, 59, 72, 105, 142, 152 catalyst, 107 resistance, 140 Change makers, 152 Channel agnostic, 76 Chase Bank, 124 Chateauvert, Jeanine, xvi Chemie.de, 49 Chernobyl, 105 Chevalier dans l'Ordre du Mérite Agricole, 182 Chief Intelligence Officer, xi, 17, 19 Chile, 150 China, 158, 181, 182 Chirac, President Jacques, 126, 158 Chrétien, Prime Minister Jean, 158 Chrysler, 13 Chun Wei Choo, xii CIA, 75, 86, 126 CIBC, 103, 159 CIO Insight and Computer World, 10 Cisco Systems, 48, 123 Citigroup, 112, 128 Civic, Honda, 13 Clinton, President Bill, 67, 111, 125 Clinton, Senator Hillary, 112 CML Emergency Services, 88 CNBC, 59, 67, 75, 102, 123 CNN, 35, 177 CNNfn, 67 CNRS, 53 Coaching. See Leadership: coaching Coalitions, 158 Co-branding, 165 Coca Cola, 127, 128, 149, 164 Colgate, 169 Collaborative filtering, 166 Colorado Fuel and Iron, 108 Colton, Frank, 149 Columbia, 133 Columbia Books, 62 Columbia Teachers College, 70 Communication, 163 collaborative, 71 corporate image, 168 crisis, 118 directories, 49 media, 3, 46 objective phase, 113 protocols, 87 skills, 15 strategy, 176 technologies, 24 toolkit, 166 value, 129 wireless, 92 XML, 73 Communication-Electronics Security Group, 85 Communications Security Establishment, xi, xv, 85 Community, definition, 139 Company Finder, 50 Compatibility, 20 Competencies, 15 Competia, 74 Competition, 3, 8, 25, 36, 92, 150, 163 asymmetric, 4 cooperation with competitors, 58, 59 grouping, 8 predicting entrants, 58 rivalry, 4, 8 simulating & shadowing, 37 Competitive advantage, 41, 164 Competitive intelligence. See Intelligence: competitive intelligence Complaints portals, 88 Computational linguistics experts, 35 Computrace, 85 Condenzio, Leonard, 83 Condit, Phil, 132, 151 Conductor, 107, 112, 132, 139, 141, 144, 145, 146, 147, 148, 149, 151, 152, 166 Conference Board, 28, 62, 69 Confucius, 142 Connecticut, 72 Connectivity, 85 Conoco Canada Resources, xiii Conoco Inc., xiii, 98 Constituency mining. See Mining constituencies Constitutency phase, 116 Contacts, informal. See Allies:building allies Contrarian Investor, 131 Cookies, 164 Copernic, 53, 54 Copernicus, Nicolaus, 105 Copyright, 70 COR Therapeutics, 101 Corel, 29, 131 WordPerfect, 47 Cornell University, 70 Corning, 123 Corporate memory, 57 Corr, Peter, xiii Corvair, 106 Corvis, 123 Council on Foreign Relations, 69 Counterintelligence bogus career ads, 160 books in French, 212 common practices, 79 consultations, 89 definition, 5, 30, 79, 82 espionage, 82 experts, 85 first commandment, 80 investment, 93 leadership, 17 military G2, 20 mission-critical, 94 oil company, 24 passwords under duress, 91 questions, 89 road map, 89 services, 87 targets, 89 videos, 86 webliography, 89 French, 208 Cousteau, Jacques, 125 Cover Girl, 164, 169 Covert agent, 159 Crawford, Cindy, 107 Credit Suisse, xiii Crest toothpaste, 169 Critical mass, 116 CRK Interactive, 71 Crossfield, Scott, 145 Cryptography, 85 CSC, 169 CSE. See Communications Security Establishment CSIS. See Canadian Security Intelligence Service Cuban Missile Crisis, 132 Culture, 164 contributions to, 17 cultural mindset, 15 of intelligence, 16 security, 15 Cunningham, Dan, xiii Customers, 7, 156, 163 buying habits, 164 relationship management, 5 targeting, 164 taste affinity, 166 understanding, 176 Cyberalert, 35, 63 CyberAngel, 85 Cyberspace product positioning, 163
DDae Jung, President Kim, 141 Daimler-Chrysler, 158 Dali Lama, 142 Dali, Salvador, 129 Daring rider, 144 Darwin, Ann, 124 Darwin, Charles, 108 Data source. See Intelligence:collection DC-10, 106 DeAngelis, Tino, 124 Decision making, 4, 16, 113 Decision trees, 37 Defense against foes, 158 del Saz, Nuria, 134 Delaware, 109 Dell Computers, 111, 128 Dell, Michael, 109, 141 Deloitte Consulting, xiv Demographics, 163 Demuth, Holger, xiii Department of National Defence, xiv, xvi, 155 Desjardins, xv, 159 Deterrents against unethical competitors, 92 DiamondCluster Int'l, xiv Dickson, Denise, xiii Dieppe, 79 Digital, 143 Digital library, 49 Digital signatures, 86 Dion, Celine, 107 Direct attacks, 158 Direct observation, 5 Directories, 53 communications, 49 global, 69 health, 49 law, 67 legal, 49 multimedia, 50 Disaster recovery, 86, 93 Discontinuity, 4, 8, 65 Dishman, Paul, xiii Dislocation, 4 Ditto Visual Search Engine, 50 DK satellites, 91 DND. See Department of National Defence Do Doan, Hahn, xvi Docent, 71 Doctorow, Cory, 63 DOD. See U.S. Government:Department of Defense Dofasco, 58, 93 Dogpile, 53 Douglas, William, 178 Dow Jones, 55 Interactive, 68 Duguay, Denis, xvi Dumpster Diving telephone numbers, 81 Dun & Bradstreet, 62, 67, 81 Dunham, Archie W., xiii DuPont Consulting Solutions, 87 demo-psychographics, 169 DuPont University, 70 foreign-spy event, 83 tragic event (1971), 160 Dynamic situation, 4 Dynamics of power, 7 Dynergy, 131
EE.I. du Pont de Nemours. See DuPont Early warning system, 4, 7, 72, 118 Easy Rider, 110 eBay, 98, 101, 169 EBB Foreign threat portal, 86 Ebrary, 70 E-Business Strategy, 181 Economic espionage, 86 Economic intelligence, 27 Economies of scale, 19 Economist Intelligence Unit, 28 Eden, Aaron E., 81 Edison, Thomas, 144 EDS, 134 E-education, 71 EIU Country Reports, 68 EKP. See Enterprise Knowledge Platform Electronic surveillance subtle ways to hide equipment, 91 Elf, 105 Eli Lilly, xiii, 123 Ellison, Larry, 141 Emerging markets, 4 Emulex, 75 EnCase forensic software, 81 Encryption, 85, 92 Energy conservation, 176 Enhanced 9-1-1, 88 Enovid, 149 Enron, 123, 133 Enterprise Knowledge Platform, 17, 25, 38, 54 Enterprise resource management, 5 Equity Resources Group Inc., xiv Ericsson, 123, 159 eSignal, 68 Ethical and legal means, 5, 7 Evaluating performance, 23 Events isolated events, 115, 124 definition, 99 finding the nuggets, 40 power, 100 scanning, 101, 133 surprise events, 6, 8, 94, 104, 106, 107, 114, 118, 121, 157 equilibrium, 122 historic, 124, 127 hitch-hiking on events, 38, 132 investment, 122 lessons, 123 orchestrated, 128 personal, 135 social marketing, 130 tidal waves, 131 Excite, 67 Executive.org/engines, 43 Executive.org/FMD, 117 Executive.org/martin, 181 Executive.org/morrissey, 182 Executive.org/news, 14, 62 Executive.org/s-curves, 37 Executive.org/vCJD, 115 Experiencers, VALST, 173 Export Development Canada, 28, 181 Exxon Valdez, 127 ExxonMobil, xiv
FF1. See Factional ScaleTM:F1 F2. See Factional ScaleTM:F2 F3. See Factional ScaleTM:F3 F4. See Factional ScaleTM:F4 F5. See Factional ScaleTM:F5 F6. See Factional ScaleTM:F6 F7. See Factional ScaleTM:F7 Faber, David, 123 Factional ScaleTM, 6, 119, 153, 162, 166, 178 7-faction universe, 155 acquired foes F5, 158 born foes F5, 158 clever adversaries, 158 competitors, 158 covert use of F6s and F7s, 158, 159 definition, 155 demagogues, 160 disgruntled employees, 160 dissidents, 161 F1, 156 F2, 156 F3, 156 F4, 157 F5, 158 F6, 159 F7, 160 hard-core criminals, 160 ongoing cooperation, 158 orchestrated F7, 161 ringleaders, 160 tapping the potential of F4s, 157 terrorists, 160 what motivates F2s, 156 Factiva, 54 False information. See Misinformation Falwell, Jerry, 108 Fashion world, 72 FAST Search and Transfer, 48 FBI, 83, 84, 86 Federation of American Scientists, 88 Fedorowicz, Jan, xvi Ferdinand, Archduke, 124 Field Warehousing, 124 Finance Canada, 118 Finance journals, 69 Financial Time TV, 67 FindLaw, 50 Firewalls, 86 FirstGov, 48 Fisher, Roger, xiv Fisheries & Oceans Canada, xiii, 182 Fletcher, John, xiii Florence, Italy, 72 Focus groups, 5 Focused scanning, 34 Foelak, Judge Carol F., 103 Food-safety crisis, 120 Foot and Mouth Disease (FMD), 117 Forbes Magazine, 141 Ford Motors, 43, 54, 158 Ford, Henry, 109, 158 Forecasting modeling biases, 36 Forrester Research, 167 Fortezza, 92 Fortune Magazine, 21, 23, 83, 141, 143 Fournier, Pierre, xv Framework, 9, 14, 16 Michael Porter, 7 France Ministry of Agriculture, 182 France-Soir, 125 Fraser Institute, 69 freeEDGAR, 67 Free-thinkers, 108 F-ScaleTM. See Factional ScaleTM Fuji, 13 Fujitsu, 80 Fuld, Leonard, 30, 37, 54, 74, 75, 89 Fuzzy-set mathematics, 36
GGalaxy, 46 Gale Research, 62 Galileo, 105 Gallup, 69, 73, 113 Gandhi, 142 Gatekeeper, 142 Gates, Bill, 25, 141 Genentech, 98 General Dynamics NB50 Nuclear Boat, xv General Electric, 103, 111, 144, 181 GE Power Systems, 84 General Motors, 158, 165, 181 Georgeou, Tina, xiii Gepes, Amy, xiii Gerstner, Lou, 111, 143 Gillette, 80 Gingras, Simon, xvi Giscard D'Estaing, Valery, 158 Giuliani, Rudolph, 125 GlaxoSmithKline, 10 Glazer, Isabelle, xvi Global Method, xi Global Security Solutions, IBM, 87 Global-reports, 67 Globe & Mail, 69 Go.com, Disney, 67 Golden Gate University, 65 Goodman, Allan E., 24 Google, 25, 45, 61, 62 Advanced Search, 67 features, 47 Google Answers, 60 Google Directory, 46, 52, 53 Google Groups, 65, 67 limitations, 45 ranking, 50, 63 Gore, Al, 112 Goudie, Claudette, xvi Goudie, Linda, xvi Goudie, Richard, xvi Governing in a World of Surprise Events, 181 Government, 115 documentation, 66 Government of Canada, 52 policy, 66 sites foreign governments, 65 GPO Access, 66 Graham, Billy, 108 Green Party, 111 Greenspan, Alan, 122 Gretsky, Wayne, 107 Gross, William H., 149 Ground Zero, 86 Gurfein, Judge Murray I., 140
HHamel, Gary, 110 Harbour, John, xv Hardaway, Penny, 12 Harding MD, U. of Iowa, 52 Harvard Business Review, 101, 135 Harvard Planners, 58, 166 Harvard University, 67 Business School, xiii, xiv, 181 Center for Astrophysics, 49 Law School, xiv Medical School, 70 School of Public Health, xiv Harvard University Global SystemT HUGS, xi, 181 HarvardT Strategy Grid, 161 Hassan, Fred, xiii Hawking, Stephen, 99 Hayes, Samuel, xiii, xiv HBS Working Knowledge, 70 Health Canada, 118 Health care journals, 69 Health directories, 49 Health On the Net, 49 HealthAtoZ, 50 Henault, General Ray R., xiii Herring, Jan P., 72, 75 Hession, Paul, xiii Hewlett-Packard, 65, 83 Hidden agenda, 158 High-payoff targets, 8 Hilton, 181 Hitch-hiking on events, 38, 132 Holocaust, 147 Honda, 13 Honeywell, 123 Hoover's Online, 67, 68 HotBot, 61, 67 Hough, Bernie, xvi HTML, 35 Hudson Institute, 69 Hudson, Rock, 129 Human dynamics, 20 Human resources, 7, 11, 25, 90, 150 attracting best talent, 163 HUMINT. See Intelligence HUMINTT Contact, 181 Hyperwave eKnowledge Suite, 54
IIacocca, Lee, 158 IBM, 11, 64, 80, 99, 111, 123, 128, 129, 131, 143, 149 Advanced Scout, 11 ICBL, 148. See International Campaign to Ban Landmines Ichilov Hospital, 130 iCivilEngineer, 49 ICT. See Institute for Creative Technology IEEE, 72, 102 IKONOS, 91 Impact evaluation, 39 IMS Global Learning Consortium, 72 Incentives, 23 Indianapolis, 81 Indicators agility, 9 social and economic, 28 Industrial espionage, 29 Inferential intelligence, 4, 164 Inferential scanning, 34, 36 Infon.com, 68 Information security consulting, 85 technical assistance for accredited Canadian software developers and banks, 86 training, 85 Information technology IT, 20, 69 Informine, 61 Innovation, 6, 73, 158 Innovators, VALST, 171 Insana, Ron, 28 INSEAD, xiv, xv Institute for Creative Technology, 93 Insurance journals, 69 Intel, 64, 101, 102, 123 Intellectual capital, 4 Intellectual property, 76, 86 tacit knowledge, 89 Intelligence agents, 72, 82 analysis and interpretation, 6, 21, 36 challenges, 15 cluster analysis, 36 cross impact, 36 development funnel, 36 future wheels, 36 mapping, 36 modeling, 36 S-curve, 36 spotting patterns, 64 audit, 39 behavior to watch for, 90 blind resource, 160 books, xii, 205 books in French, 212 bottlenecks, 39 bottom line, 39 capital, 16, 38 coaching, 181 collection, 5, 16, 32, 58 primary & secondary sources, 5 skills, 61 communicating, 38 competitive intelligence, 9, 10, 28, 76, 162, 166 cases. See Case studies definition, 29 covert use of F6s, 159 criminal activity, 88 culture, xi, 16, 17 defensive role, 5 definition, 3 diffusion, 37 documentation, 39 doomed spies, 159 economic, 27 embedded, 16 espionage, 29 explicit knowledge, 3, 22, 31, 32 file seeding, 94 foreign, 4, 86 framework, xv, 16, 115 from the police back to the community, 88 goals, 7, 15 governments, 65 hostile agents, 91 Human Intelligence HUMINT, 5, 177 knowledge attributes, 3 knowledge creation, 17, 29 knowledge repository, 38 law enforcement, 88 leaks, 80 linkages between products and target audiences, 166 military, G2, 20 mission critical, 94 needs, 32 offensive role, 5 open-source, 36, 41, 75 oral and tacit, 75 personal level, 7 processing platforms, 5 professionals, 22 projects, xi public safety, 88 quarterbacking, 72 resources, 21 results, 13 road map, 30 security, 30, 87 seeding and scattering knowledge-based assets, 91 services, 74, 91 sharing, 17, 19, 25 software, 11, 37 sources, 5, 74 crafting your list, keeping it current, 74 real-estate promoters, 41 tacit knowledge, 20, 31, 32, 39, 75, 90 tactical reconnaissance, 5 targeting practices, 16, 86 tips and links (FAS), 88 trade shows, 72 training, xii, 24 customers with multiple loyalties, 57 two key functions, 5 value, 90 verification, 75 verifying news stories, 35 webliography, 89, 208 Intelligence analysis and interpretation linear exptrapolation, 36 Intelligence Review, Jane's, 69 Intelligent agent, 54, 60 Intelligent Indexing, Factiva, 55 Intelligent organizations, 13 INTELNET, 5 International Campaign to Ban Landmines, 147 International Committee of the Red Cross, 148 International Development Research Centre, 148 International Olympic Committee, 149 Internet mining - some caveats, 75 Internet Explorer. See Microsoft Internet Public Library, 62 Interviews, 5, 36 InvestorGuide, 68 Investorprotection.org, 68 Invisible platforms, 15 Invisible Web, 28, 60, 70 business database selection tool, 61 tutorials, 61 IPOcentral, 68 IPOexpress, 68 Iran, 150 Irin, 67 Isolated events. See Events:isolated events ISP server logs, 164 iSpy, 85 ISS Integrated Security Solutions, xiii, 87 Issue champion, 105, 106, 107, 108, 109, 110, 111, 112, 113, 139, 140, 141, 142, 143, 149, 151 Issue incubation, 132 Issue manager, 17, 19, 20, 32, 38, 67 selection, 24 training, 24 Issue rider, 105, 110, 111, 112, 114, 116, 139, 140, 141, 142, 143, 145, 146, 151, 152, 156 behavior, 143 daring rider, 144 gatekeeper, 142 godparent of change, 142 honest, 112 multiple issues, 112 power base, 152 protection, 143 public sector, 112 ruling elite, 143 safety valve, 142 strategic, 111 timing commitment, 113 versus conductor, 144 Washington, 143 Issue tag, 106 Ixquick, 53
JJackson Library, 52 Jackson, Mervyn, 164 Jackson, Robert, xiii James, Philip, 116 Jansen, Jean-Peter, xiii Japan, 150 Japan Airlines, 151 JDS Uniphase, 123 Jefferson, Thomas, 124 Jenzabar, 71 Jett, Joseph, 103 Jobs, Steve, 158 John-Paul II, Pope, 111 Johnson & Johnson, xv, 34 baby powder, 34 Joint Strike Fighters, 131 Jones E-Global Library, 70 Jones Knowledge, 70 Jospin, Prime Minister Lionel, 126 Joudrie, Earl, xiii Journalists, 105 Journals, 70 Jung, Werner, xiii Justice Canada, 118
KKaiser, 93 Karolinska Institute, 53 Keebler, 128 Keiretsu, 13 Kekre, Sunder, xiii Kellogg, 83, 128 Kennedy, President John F., 132 Kernen, Joe, 75 Keynes, John Maynard, 134 Khrushchev, Chairman Nikita, 132 Kidder Peabody, 103 Kids Can Free the Children (KCFTC), 125 Kielburger, Craig, 125 Kmiecic, Eva, xv Knight-Ridder, 69 Knowledge. See Intelligence Kodak, 13, 149 Kohl, Helmut, 110 Kohout, Mark, xv Kolisnek, George, xiii Kroger, 54 Kroll, 87 Kryptonite, 85 |
L Lafleche, Roger, xvi Langan, Michael D., xv LapTrak, 85 Larousse, 127 Lavoisier, 108 Law enforcement, 48 Law journals, 69 LawGuru, 50 Lawyers.com, 50 Leadership, 6, 15, 19, 90, 103, 126 achievers, 173 behind the scenes, 145 coaching, 12, 19, 23, 33, 44, 141, 150, 151, 181 complacency, 12 Condit, Phil, 151 conductors, 144 counterintelligence, 17 Dae Jung, Kim, 141 empowering talent, 7 in a crisis, 117 innovators, 172 intelligence, 21 issue riders, 142 Mullaly, Alan, 151 Pincus, Gregory, 149 R&D organization, 182 risk-taking, 7 Strong, Maurice, 148 team leaders, 18, 22, 136, 147 thinkers, 173 training grounds, 141 Uberroth, Peter, 148 Wallenberg, Raoul, 146 Watson, Greg, 147 Williams, Jody, 147 workshops, 181 Leading economic indicators, 28 Leaks, 85 LearnLinc, 71 Learnspace, Lotus, 71 Leduc, Paul, xvi Leg al directories, 49 Legal Research Guide, 50 LEI. See Leading economic indicators Lessons learned, 117 Levin, Mark, 101 Lewin, Kurt, 107 Lewinsky, Monica, 125 LexiQuest, 54 Lexis-Nexis, 68 Librarians' Index, 61 Lifestyles, 163, 164 Linux, 109 List-universe.com, 68 LIVES Analysis, 167 Locke, John, 135 Lockheed Martin, 131 Logo Business Systems, xiv London Business School, 43 Long-Stanton Manufacturing, xiii Looksmart, 46 Los Angeles Times, 92 Lotus, 111 Louis Harris, 69 Louisiana Purchase, 124 Love Canal, 106 Lucent, 123, 159 Ludlow Massacre, 108 Lufthansa, xiii, 151 Lycos, 67
MMacKenzie King, William Lyon, 108 Mad Cow Disease, 115 vCJD, 115 Madison, James, 147 Madonna, 107 Makers, VALST, 174 Malone, Chuck, 66 Mann, Howard, xiv Manoussi, Azadeh, xvi Mao Tse-tung, 135, 158 Market Guide, 67, 68 Market penetration, 37 Market share improvement tools, 163 role of surprise events, 128 success story, 176 Marketing journals, 69 Markle, Karen, xvi Marriott, 83 Martin, Alain Paul, 43, 115, 181 Martin, Helene, xvi Martin, Paul, 43, 158 Martinelli, Rick, xvi MARVIN, 50 Maslow hierarchy of needs, 119 Master.com, 49 MasterCard International Inc., xiii Max Planck Institute, 53 MaxFactor, 169 Maxwell, James, 121 MBBS. See Meantime Between Bad Surprises MBGS. See Meantime Between Good Surprises MBTI. See Meyer-Briggs Type Indicator McCain Foods, xiv McCracken, Douglas, xiv McDonald's, 149 McFarlan, F. Warren, xiv McGill University, 70 McKinsey, 168 Meantime Between Bad Surprises, 9 Meantime Between Good Surprises, 9 Measuring success, 39 Mediamark Research Inc., 168 Medical Matrix, 50 Meetings high visibility, 118 Melnitzer, Julius, 103 Meloche, Vincent, 160 Mentergy, 71 Meredith Corporation, xiii MetaCrawler, 53 Meta-engines, 53 Meta-tags, 30 Metcalfe, Bob, 133 MetLife, 181 Meyer-Briggs Type Indicator, 22 Miami Heat, 11 Michigan, 72 Microfilm, 70 Microsaver, 85 Microsoft, 80, 82, 90, 102, 109, 123, 129 Excel, 47 Internet Explorer, 43, 45, 47, 52 MSN Search Engine, 43, 47, 52 Office, 47 Windows, 109 Word, 47 Millennium Pharmaceuticals, 101 Millikan Library, Caltech, 67 Mindit.com, 65 Ming-Chueh Chang, 149 Mining constituencies, 74, 163 collaborative filtering, 166 cross-selling opportunities, 165 database mining, 164 data-mining engines, 166 E-commerce, 165 impact of values, 167 preference-analysis software, 166 subcultures, 167 tailoring content, 166 technology optimists & pessimists, 167 untapped opportunities, 166 Mining virtual communities. See Mining constituencies Ministry of Defense, Singapore, 70 Minolta, 13 Minuteman missile, 150 Misinformation, 35, 36 MIT, xiv, 67, 70, 75, 107 Open Knowledge Initiative, 72 Sloan School of Management, xiii System Dynamics Group, 69 Mitchell, Arnold, 168 Mitel, 29 MITRE, 86 Mitsubishi Corporation, 149 Mitsui, xiv Model T, Ford, 109 Monitors, 17 corporate and local, 22 qualities, 21 teams, 24 training, 23 Monsanto, 72 Moore, Thaddeus T., xiv Morale boosters, 9 Morningstar, 68 Morrissey, Dr. J. Brian, xv, 115, 182 Motley Fool, The, 68, 69 Motorola, 70, 72, 75 MP3, 159 MRI, 167. See Mediamark Research Inc. MSN. See Microsoft MS-NBC, 102 Mullaly, Alan, 151 Music Robot, 50
NNader, Ralph, 112, 135 NAFTA, 66 Nakagawa, T., xiv Napster, 159 Naq.com, 68 NASA, 49, 146 NASDAQ, 122 National agenda, 143 National Bank of Canada, xiii, 103 National Basketball Association, 11 National Counterintelligence Executive, 86 National Infrastructure Protection Center, 86 National Institute of Health, 52 National Library of Medicine, 49, 52 National Post, The, 69 National Research Council, 52, 66 NATO, xvi Navigational searches, 43 NBA. See National Basketball Association NBC, 102 Nearsite, 65 NEC Research Index, 49 Negotiation, 162, 166 difficult people, 160 untapped opportunities, 157 workshops, 181 Netherlands, The, 72 Network authentication, 86 New Democratic Party, 111 New patterns, 36 New Scientist, 115 New York Stock Exchange, 87 New York Times, The, 21, 59, 110, 140 News aggregators, 34, 46, 62, 63 News sources, 62 Newsgroups, 65 Newswire services, 69 NGOs, 13 Nicholson, Jack, 107 Nielsen, A.C., 29 Nike, 102 Nippon Roche, xiv, 3, 11 Nobel Peace Prize, 142, 148 Nokia, 123 Non-commercial Websites, 35 Non-profit organizations, 13 NORAD, xiv Normandy, 79 Nortel, 29, 123, 128, 159 North-American Quotations, 68 NSA. See U.S. Government: National Security Agency Nuggets, 10, 40, 48, 51, 81
OObjectives, 98 hidden, 160 OECD, 69, 74 Ohno Tai-ichi, 109 Okuda, Hiroshi, 144 Olchanietski, Dr. Alexandre, 130 Olympus Optical, 82 Oncology team, 10 Online learning, 70 Online libraries, 60, 70 Open-source Intelligence, 5 Opinion polls, 116 Opinion Research Corp., 69 Opportunities, xi, 15, 146 accidental, 34 alliance, 165 anticipation, 5, 6, 113, 121 audit, 17 co-branding, 158 counterintuitive, 131 cross-selling, 158 government, 66 growth, 8 identification, 28, 29 incubation, 36, 97, 98, 139 investment, 122, 123 job, 84 learning, 25, 52, 173 online education, 70 orchestration, 136 planning, 98 product, 175 resource allocation, 142 scanning, 20 surprise events, 132 untapped, 14, 164 unusual, 97 Oracle, 80, 82, 90 Orlando Magic, 11 OSINT. See Open-source Intelligence Ostrov, Gerald M., xv Oswald, Lee Harvey, 132 Ottawa Convention, 148 Outstanding Achievement Award, 182 Oversight committee, 18
PPacific Investment Management Fund, 149 Pacific yew, 10 Paine Webber, 103 Pandia, 45 Paradigm traps, 15 Passive supporters, 156 Password bypass, 85 Pasteur Institute, 129 Patents, 82 Pattern analysis, 12 PDI Global Intelligence, 62 Pechiney, 93, 159 Pension plan provider, 176 Pentium Papers, The, 64 Pentium, Intel, 64 Pepsi, 164 Perel, Lou, xvi Performance evaluation, 23, 150 Perot, Ross, 112, 125, 158 Personality traits, 163 Peters, Tom, 135 Pfizer, xiii, 128 Pharmaceutical Research & Manufacturers of America, xiii Pharmacia Corporation, xiii Phillips Group, 74 Phillips, Lord Justice, 117 Phoenix Consulting Group, 87 Photography, 5 PhysLink, 49 Pincus, Dr. Gregory, 149 Planning, 31, 58 Plog, Stanley, 164 Polak, Fred, 73 Policy, 13, 35, 61, 73, 76, 113 agenda, 67 analysis (F-Scale), 162 analysis (VALSTM), 168 constituency, 155, 162 economic, 134 foreign, 66 formulation, 15, 16, 25, 27, 31, 97, 98, 104, 114, 121, 133, 136 government, 66 incubation, 98 Mad Cow Disease & vCJD, 115 orchestrated influence, 128 power dynamics, 161 public policy, 137 role of surprise events, 126 security, 38, 86 U.S. policy, 147 Pollution Probe, 93 Porter, Michael, 7, 29, 79, 146 Post-it Notes, 3M, 34 Postoffice.com, 68 Potworowski, André, xvi Pound, Dick, 148 Power Corporation, 148 Prars.com, 67 Precautionary principle, 119 Predator interception, 92 Prescott, John, 9 Price, Gary, 61 Pricewaterhouse-Coopers, 69 Prime Minister of Canada, The, 181 Priorities, competing, 120 Privacy and personal data protection, 90 Privy Council, 118 Proactive Thinking, xi, 110 Procter & Gamble, 45, 123, 169, 181 Crest toothpaste, 169 Ivory soap, 37 Product positioning, 175 Productivity, 150 Profiling, 22 Profit warnings, 131 ProFusion, 53 Project balanced portfolio, 9 constituency, 155, 162 incubation, 6 initiation, 99 pilot experiments, 9 power dynamics, 161 tracking, 5 Project Management Institute PMI, 181 Prometheus, 71 ProQuest, 68, 70 Psychographics, 160, 164, 168 allocentrics, 165 beta testing, 175 chart, 161 early adopters, 165 government, 165 midcentrics, 165 profile, 156 psychocentrics, 165 tourism, 164 Psychology of markets. See VALSTM Public key technology, 86 Public Safety Answering Points, 88 Puck, Wolfgang, 108
QQlogic, 123 Quality assurance, 17 Quarantine phase, 116, 131 Questia Media, 70 Questionnaires, 5 Quote, Lycos, 68 QVC, 101
RRadiation security, 85 Radio-dispatch systems, 88 Rand, 69 Rapid mapping, 86 Rate.net, 27 Ratio analysis, 37 RCMP. See Royal Canadian Mounted Police Reagan, President Ronald, 143 Real estate journals, 69 Recon CI Solutions, 74 Redherring, 68 Reid, Christopher, 107 Reinartz, Werner, xiv Reitman, Ivan, 136 Religious Broadcasting Council, 149 Reportgallery, 67 Rescue crews, 86 Research Insights, Standard & Poor's, 68 Research International, 69 Research Papers, 49 Researchmag, 67 Resistance to change, 6 Resources intelligence gathering, 17 mobilization, 22, 120 Return on Equity, 150 Reuters, 55, 64, 69 Reverse 9-1-1, 88 Reverse linking, 53 Revlon, 164 Rickover, Admiral H. G., 144 Ricoh, 13 Rider. See Issue rider Riken Brain Science Institute, 52 Risk, 15, 24, 27, 43 agents, 94 arms race, 132 assessment, 7 business-interruption, 87 case, 123 collateral, 90 defensive travel, 86 disease control, 119 environment, 90 examples, 80 exposure paths, 90 global, sovereign, 98 health, 130 high-risk issues, 118 human resources, 90 identification, 5, 155, 161 incubation, 97, 103, 139 logging physical and virtual interactions, 90 management, 14, 15, 18, 23, 82, 86, 87, 91, 94, 112, 142, 155, 159 workshops, 181 physical access, 87 political, sovereign, 29 prevention 9-1-1, 88 health-care facilities, 88 high-risk locations, 88 intellectual property, 87 public utilities, 88 transporters, 88 residual, 93 scanning, 33 security, 79, 91 sovereign, 29, 98 systematic obstruction, 3, 160 targeted, 90 tipping off adversaries, 76 uncertainty, 4 value chain, 89 Web, 44, 49, 61 work-related stress, 16 Robertson, Jeff, xiv Rochefoucauld, François de la, 92 Rock, John, 149 Rockefeller Foundation, 108 Rockefeller, John D. Jr., 108 Roget's Thesaurus, 140 ROI, 39 Rolls-Royce, 41 Roman Catholic Church, 111 Roosevelt, President Franklin D., 143 Roper, 69 Rosenkrans, Wayne, 10, 18 Rossilini, Isabella, 107 Rotating issue managers and monitors, 24 Rowett Research Institute, 116 Roy, Simon, 41 Royal Bank of Canada, 103 Royal Canadian Mounted Police, xv Royal College of Veterinary Surgeons, 182 Royer, Serge, xvi Rpost e-mail registration, 88 RSA Security, 87 RSS, 63 Rule breakers, 140 Ruling elite, 143 Rumsfeld, Donald, 177
SSAAB, xiii Sabourin, Marc, xvi Sabourin, Maurice, xvi Safety best practices, 87 Salvation Army, 13 San Francisco Chronicle, 43 Sanger, Margaret, 149 Sasaki, Mikio, 150 Satellite imagery, 91 Saz, Nuria, del, 134 Scandinavian Airlines Systems SAS, xiv Scanning, 27, 41, 58, 66, 118 broad scanning, 33 cost, 23 focused, 34 for events, 132 isolated events, 101 IT, 20 print media, 59 survey research, 73 value chain, 20 World Wide Web, 21 Scenarios, 37 Schiffer, Claudia, 107 Schindler Management Ltd, xiv Schroeder, Gerhard, 110 Schweitzer, Peter, 83 SciNet Science Search, 49 SCIP. See Society of Competitive Intelligence Professionals SciSeek.com, 49 ScotiaBank, 159 Scott, Bruce, xiv Scour, 159 Script-writing, 92 Scully, John, 158 S-curve, 37 exceptions, 37 SE Linux, 91 Seagram, 127 Search Boolean, 43 crafting queries, 44 directories, 46, 52 engine limitations, 45, 60 engine tutorials, 45 engines, 28, 43 how they work, 61 granular cataloguing, 53 hits, 44 how to, 43 language variables, 45 narrowing, 51, 61 non-commercial topics, 45 paraphrasing (AltaVista), 48 queries, 43 reverse engineering, 44 tutorials, 44 untitled Web postings, 35 validation, 33 Search.com, 67 SearchCaddy, 53 Searchmil.com, 67 Searle, G.D., 149 Secure databases, 86 Secure Web applications, 85 Security airports, 87 Awareness Bulletin, 86 breaches, 85 countermeasures, 86 culture challenges, 15 cyber-intrusion, 87 defense establishments, 87 disaster recovery, 87 document encryption, 87 documenting behavior, 87 e-mail registration, 88 embassies, 87 enhanced systems, 91 ensuring compliance, 87 Felt language (MITRE), 86 hi-tech companies, 87 Internet, 86 labs, 87 multi-layered approach, 87 national, 162 NYSE and financial institutions, 87 physical access, 87 policy, 86, 87 preventing unauthorized browsing, copying and manipulation of files, 87 training, 86 unauthorized access, 92 Severance, Dennis G., xiv Shapiro, Ben, xiv Sharp, 43 Shaw, Brian, 12 Shaw, Dr. Mary, 130 Shell International, xiii Shepard, Herbert, xiv, 178 Shigeta, Hiroaki, xiv Shiseido, 75 Shrontz, Frank, 151 Sibenius, Jim, 155 Siemens, 102, 159 Silicon Valley, 72 Simon Fraser University, 71 Simons, Bob, xiv Six-sigma, 128 Skaalen, General Lloyd, xiv, xvi Skanska Cement, 181 Skimming, 35 Skinner, Dr. B.F., 160 Smart cards, 86 Smartmoney, 68 Smith, Adam, 109, 135 SmithKline Beecham Corp, 10 Social radar, xi Society of Competitive Intelligence Professionals, xiii, 9, 22, 29, 74 Software agent, 20, 21, 24 limitations, 37 SonicLock, 85 Sony, 48, 159 SourceCan, 66 Southwestern Bell, 24 Speculative bubble formation, 104 Sprint, 123, 165 Sputnik, 127 Spyonit, 63, 88 SRI Consulting Business Intelligence, xv, 6, 168, 171 SRIC-BI. See SRI Consulting Business Intelligence St. Petersburg Times, 62 Staffing, 84 Stakeholders, 3, 7, 115, 151 insight into mindset, 5 motivation, 163 Standard & Poor's, 81 Stanford Research Institute, 69 Stanford University, 67 Stanislas, 111 Starling, Andrew, 53 Steganography, 91 Stelco, 58, 93 Stene, Cathrine F., xiv Sterner, Tom, 12 Stock market crashes, 104 Stockhouse, 69 Strategic Intelligence Brief, 99 Strategis, 66, 67 Strategy, 32, 40 advertising, 129 alliance with foes, 158 assessment, 7 breaking defense mechanisms, 161 business plan, 162 communication, 176 community-building, 162 Dell's Linux, 109 deterrence, 106 direct and indirect attacks, 8 formulation, 3, 4, 6, 24, 25, 39, 73, 79, 97, 98, 104, 114, 121, 177, 178 instruments Strategy Grid, 161 VALSTM, 168 implementation, 24 introduction of first contraceptive-pill, 149 journals, 69 marketing, 175 planning, 17 product positioning, 163 simulation, 93 stratagem, 158 strategic roles, 152 strategic thinking, 13, 16, 162 time-to-market option, 36 variable ratio of intervention, 160 workshops, 181 Street.com, The, 68 Strivers, VALST, 174 Strong, Maurice, 148 Structure accountable organization, 17 challenges, 18 Chief Intelligence Officer, 17 corporate intelligence secretariat, 17 cost, 36 government, 118 hub and spokes, 18, 19 human resources, 6, 17, 18 integration, 25 intelligence-centric, 16, 17 invisible, 16 issue manager, 17 tasks, 17 management and field staff, 17 monitors, 17 professional analysts, 17 project-based, 19 pruning, 150 talent mobilization, 17 tips to keep it simple, 23 ultra-light, 16 Sun Tzu, 8, 114, 159, 177 Award, 23 Suppliers, 156 Supply chain management, 5 weakest points, 90 SurfWax, 53 Surprise events. See Events:surprise events Surprise-event driven society, 133 Survey Research Center, University of Michigan, 69 Survivors, VALST, 175 Suskind, Larry, xiv Sviokla, John, xiv Sweden, 72 Swedish Employer Federation, 72 Swissair, 106 Sycamore, 123 Syndicated services, 69
TTarget, 54 Taxation journals, 69 Taxol anticancer drug, 10 Taylor, Frederick, 109 TD Bank, 103 Team leaders. See Leadership Teamwork, xii, 7, 17, 19, 22, 23, 32, 35, 36, 38, 39, 53, 72, 99, 109, 146, 149, 163 brainstorming, 34 coaching. See Leadership: coaching team building, 13, 15, 16, 141, 150 Team building, 151 virtual collaboration, 3 virtual teams, 72, 146 Technographics, 167 Technologies disruptive, 9, 37 perishable, 4 Tekbulut, Tugrul, xiv Telecommunications emergency services, 88 journals, 69 Tempest, 85 Teoma Search Engine, 44, 48, 55, 74 Terra Lycos, 67 Theory of Evolution, 108 Theurillat, Jean-Claude, xiv Thinkers, VALST, 173 Thomas, Jim, 21 Thomas, Kristen, xv Thomasregister, 69 Thompson, Mark, xiv Thomson, 68 Three-Mile Island, 106, 133 ThunderStore, 87 Tile.net, 68 TIME Magazine, 21 Time to market, 36 Time Warner. See AOL Time Warner Timelines, 37 Time-sensitive targets, 8 Timing, 73 Toffler, Alvin, 135 Tools, 37 Topica, 68 Toscani, Olivero, 129 Tour De France, 125 Toxic Release Inventory, 128 Toyota, 109, 144 Tracking and prosecuting foreign intruders, 86 Trade associations, 62 conferences, 72 directories, 62 groups, 13, 68 journals, 83 missions, 66 secrets, 8, 82, 83 trademark, 108 Training buyers and customer service staff, 58 coaching. See Leadership: coaching competitive intelligence, 24 e-learning, 71 information gathering, 76 tutorials cell biology, 52 Dow Jones Interactive, 68 Invisible Web, 61 newsgroups, 65 scanning, 59 search engines, 45 UC Berkeley, 44 Web-based for educators, 71 Travelers, 128 Treasury Board Canada, 118 TRI. See Toxic Release Inventory Trudeau, Prime Minister Pierre Elliott, 124 Tyco, 131 Tylenol, 105, 106, 127
UU.K. Food Standards Agency, 117 Labour Party, 116 Ministry of Agriculture, Fisheries and Food (MAFF), 115 Ministry of Defense, 84 Parliament, 117 U.S. Congress, 68, 108, 111, 131, 136, 143, 146, 147 Intelligence, 65 Library of Congress LOC, 66 Testimonies, 10 U.S. Constitution, 147 U.S. Government ANSIR National Threat Warning System, 86 Army, 169 Enlisted Records and Evaluation Center, 81 Department of Agriculture, 126 Department of Commerce, 28 Department of Defense, 71, 86 Department of Energy, 52, 66, 84, 93 Virtual Library, 66 Department of Justice, 109 Department of State, 28, 66, 84, 86 Environment Protection Agency, 128 Federal Aviation Administration, 86 FedWorld, 66 FirstGov, 48 Food and Drug Administration, 10, 66, 115, 149 General Services Administration, 66 Internal Revenue Service, 86, 124 National Defense University, 23 National Security Agency, 85 Office of Biological and Environmental Research, 52 Secret Service, 89 Superintendent of Documents, 66 Treasury, xv Uberroth, Peter, 148 UC Berkeley, 44, 47, 54, 61, 67 UCC, 67 UCLA, Rosenfeld Library, 46, 61, 68 Udell, Jon, 63 UMTS, 159 UNESCO, 181 United Nations, 68, 148 Conference on Environment and Development, 148 United Technologies, 123 University of Bristol, 130 University of Chicago, 67, 70 University of Guelph, 182 University of Iowa, 52 University of Michigan Business School, xiv University of Ottawa, Executive MBA, 182 University of Pennsylvania, 67, 70 University of Redlands, xiii University of South California, 93 University of Texas, 147 University of Tokyo, xiv UPI, 69 Urban VIII, Pope, 105 Ury, Bill, xiv Usenet, 64, 76
VVALSTM, xv, 6, 165, 168 applications, 175 psychology of markets, 168 Valuable property definition, 89 Value chain, 9, 20, 41, 118 risks, 89 Value incubation, 6, 9, 36 cycle, 97 Value proposition, 164 Values and Life Styles. See VALSTM Vatican, 111 Vcaonline.com, 68 vCJD. See Mad Cow Disease Vcprodatabase.com, 68 Vega, L.F., xiv Violet, Bernard, 125 Virtual Gold, 12 Visa, 166 Vivendi, 159 Vivisimo Advanced Search, 50 Volatility Index, 101 Volvo, 165 Vulnerability assessment, 85 staff dissatisfaction, 90 structural vulnerabilities, 90
WW.K. Kellogg Co., 83 W3C. See WWW Consortium Wakasugi, Tak, xiv Wall Street Journal, The, 21, 54 WSJ online, 59 Wallenberg, Raoul, 146 Wang, Shouan, xvi Warwick University, 182 Washington Post, The, 140 Washington, George, 124 Watergate, 127, 134 Waterman, Robert, 135 Watkins, Sharon, 140 Watson, Greg, 147 Watson, Thomas J., 143 Wayback Machine, 60 WBT Systems, 71 WebCT. See Web-based instruction Weblog, 63 Welch, Jack, 123 Welch, John Jr., 144 Wellspring, 72 Western Electric, 127 Western Illinois University, 66 White House, 71 Whitman, Meg, 101 Wilesmith, J.W., 115 Williams Inference Center, 34 Williams, Jody, 147, 148 Wilson, President Woodrow, 108 Wilson, T.A., 150 Wireless and mobile computing, 175 wisi.com, 67 Wolfe, Alexander, 64 Wolters, Karen, 24 Woolner, Stewart, xv World Anti-Doping Agency, 149 World Bank IBRD, 182 Writing craft, 134 WWW Consortium, 73 WWW Virtual Library, 52
XX-15 aircraft, 145 XanEdu, 70 Xerox, 13, 141 Xillix, 82 XML, 54, 73
YY2K, 169 Yahoo, 48, 61, 67, 69, 131 Yale School of Medicine, 70 Yankelovich, 69
ZZargon Oil & Gas, xiii |
|
"A must read for senior executives. Alain Paul Martin built his concepts very cleverly with thought-provoking
examples and jogs the minds of the readers to ponder deeper into the power of intelligence! This is a grand
slam by Martin." Professor Sunder Kekre Carnegie Mellon Graduate School of Industrial Administration |
More Reviews and Praise from Executives, Business School Professors,and Military and Government Leaders
Book Home Page
|
|
|
Toll-free: USA & Canada: 1-800-HARVARD (1-800-427-8273).
+1-819-772-7777
Monday through Thursday: 9 AM to 4:00 PM, EDT. Voicemail: 24 hours 7 days |
|
European Distribution Centre for Harvard Planners: WH Smith, 248, rue de Rivoli, Paris,75001
Contact : Sylvie Goffinet +33 1 53 45 84 40. Métro Concorde. |
|
|