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This intensive workshop provides the proven knowledge and competencies to permit
current and aspiring managers and team leaders to excel in their profession.
As a participant, you will take home the skills, know-how and tools
to get the very best of every employee, and make a real difference in the
effectiveness and productivity of your team. You will learn to set and
accomplish objectives, coach, delegate and motivate, review performance,
communicate and give feedback including unpleasant news without impairing
self-esteem … and much more.
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Workshop Benefits
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At the end of this hands-on workshop, you will acquire the proven skills to
attract, empower, reward and retain talent, get commitment to a shared vision,
delegate, bring out the best in others, and lead your team to success. You
will learn to recognize true priorities; assume responsibility and accountability;
manage risks; resolve problems and conflicts; respect diversity; build a culture
based on trust and mutual respect; inspire; mentor and serve as a role model for
others. And you will take home new ideas, including the Harvard University Global
System™ framework with proven tools and sound timesaving skills,
most of which are unavailable elsewhere.
The focus is on practical skills, tools and techniques to improve productivity,
build winning teams with management and peers, and maximize collective gains and
value to your organization. The specific objectives of this workshop are to help
you:
- Set and negotiate goals and priorities in partnership with your manager(s)
and clients;
- Organize your day and manage time including deadlines, e-mail, voice mail,
meetings, drop-in visitors and time-wasters;
- Validate where your time actually goes (based on facts, not perceptions);
- Understand the fundamental principles and levers of compatibility in order
to build high-performing teams, improve communications, trust, and interpersonal
relationships;
- Learn to take calculated risks to exploit untapped opportunities and adopt
the cautionary principle based on the premise that one ounce of prevention is
worth one pound of cure;
- Prevent crises, manage conflicts, difficult people and awkward situations
assertively using Roger Fisher’s framework;
- Make your managers, peers and teammates more effective; improve working
relationships;
- Assume more leadership and managerial responsibility without the benefit
of authority;
- Clarify your role, prevent role conflict and excel in working with peers,
multiple managers and demanding clients;
- Harness the untapped opportunities brought about by the power of new
technologies;
- Practice in a friendly atmosphere and seek guidance from the seminar leader;
- Make your job more meaningful, build trust, and take charge of your growth
and career plans.
Message from the Workshop Leader
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Why Is This Program Unique?
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This workshop is practical in every sense of the word by virtue of several
unique features:
- You will leave with proven techniques and skills to effectively
manage the obstacles facing managers and team leaders such as the
constant change in priorities and task urgency, the need to meet the
expectations of multiple clients, limited authority, dealing with powerful
individuals, scarce resources, coupled with the challenges to balance
relentless work demands with personal obligations.
- The curriculum integrates a rigorous, thorough and practical approach
that goes beyond what colleges, universities and other competitors cover in
courses of same duration. You will be trained to apply a unique framework
derived from the seminar leader's own practice, and marketed under the
prestigious trademark of Harvard University Global System™.
This framework was found practical and highly relevant to the needs of
managers and team leaders who have attended this program.
- You will acquire the best available course materials, totaling a market
value that far exceeds what is currently available elsewhere. Your main
workbook covers the agenda and includes supplementary papers and management
references for keeping current and growing professionally at your own pace.
In addition to the workbook, you will receive a set of Harvard management
road maps, the latest Harvard Planner®, two books (Herbert
Shepard’s Essence of a Proactive Life, Alain Martin’s Bringing Time
to Life: 120 Practical Tips for Managing Your Time and Enjoying Life), and
several work-improvement templates (checklists) for running effective meetings,
auditing your performance, and clarifying your role. You will also use FIRO-B,
a powerful instrument to help you build and nurture a high-performing team,
examine and improve your relationships, openness, trust, and communication
with clients, friends and others. This instrument has been found invaluable
by the participants in this program.
- The workshop leader is also unique. Alain Martin helps managers and
executives turn their potential into life-long success. Prior to presiding over
PDI, he held managerial positions in operations research and systems development
at Du Pont, Domtar and Bombardier Aerospace. He has also managed a variety of
international projects including telecommunications, airport security, R&D,
TV news-coverage evaluation, and the strategic turnaround of Desjardins Group
(GDAG), a large financial institution. Alain is a Faculty Member of the Graduate
Business School of the University of Quebec. He also teaches advanced risk
management to senior managers and engineers assigned to nuclear-power projects
(Atomic Energy of Canada, Babcock and Wilcox, Bruce Nuclear, and OPG). He is
the author of Bringing Time to Life and Harnessing the Power of
Intelligence.
Mr. Martin is an alumnus of the Harvard Business School. His training
background includes people skills at the Gestalt Institute of Cleveland, and
negotiation at the Harvard Law School. Alain has created the Harvard Business
Planner and Harvard University Global System™. He is currently
the President of Harvard Business School Club in the National Capital area.
His clients include Textron's Bell Helicopter, Boeing, Boliden, Bombardier,
EDC, GE, Cap-Gemini, GM, Hilton, MetLife, Procter & Gamble, Skanska of
Sweden, Ontario Power Generation, governments and NGOs.
In summary, this workshop provides you with leading-edge people skills plus
tools and techniques to yield high payback to your organization and real
worth to its clients, in the shortest possible time.
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Detailed Outline - 2.5 days - 2 CEU
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1. Neglected Issues in Managing & Leading Teams
- Fundamental drivers of good decisions and policies
- How to validate goals and prevent errors
- Practical team exercise and interactive feedback
- How to set priority & urgency: Theory, best practices
- How to lead without the benefit of authority
- How to get and apply collaborative power and other instruments of
influence and control
2. Profession Team Leader: Key Success Factors
- Beyond situational leadership: Acting with a conscience, competence
and commitment
- Leadership knowledge (not necessarily diplomas)
- Key interpersonal skills; behavior of strong leaders
- Essential team-management skills
3. Prepare Your Team to Succeed Beyond Measure
- 5-stage journey to a high-performing team
- Team & leader roles: 9 keys to compatibility
- Exercise: Charting responsibility and accountability
- How to assign clear roles to prevent conflicts
- How to reduce usual delays in getting approvals
4. How to Motivate, Delegate and Empower Teams
- The best practices and theories: Schein, Katz et al
- Motivating former peers and newcomers
- How to delegate, empower and get results
- Practical lessons from high-achieving team leaders
5. Management of Change for Top Performance
- What should change and in what sequence
- Changing attitudes and behavior
6. Managing Conflict: A Gestalt Approach
- How to discuss complaints with employees
- Conflict diagnosis and resolution road map
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7. Managing Difficult and Hostile People
- Film: Dealing with constantly difficult people who are passive
resistant or openly hostile
- How to nurture the misguided to take the high road, even when
it is difficult
- How to firmly discipline without adverse effects
- How to terminate without liabilities and grave risks
8. How to Conduct Effective Reviews
- Sensitive performance review
- Exercise and group discussion
- Practical tips for successful review meetings
- How to praise, reward and discipline
- Managing nine staff reactions
9. Managing Time and Organizing Your Team
- How to set priority and schedule your week and day
- Examining where your time goes with Harvard University
Time Log™
- How to get and stay organized
- Managing interruptions: More choices, less guesswork, to manage
drop-in visitors
- Demonstration and practice
- Better e-mails and higher productivity: 25 tips
10. Learning from Exemplary Leaders
Who Consistently Exceed Expectations
- Kandall: Turning hopeless performers into outstanding achievers and
team players
- Mullally: Revealing and harnessing untapped exceptional qualities in
individuals and teams
11. Exercises, Teamwork
12. Synthesis & Conclusion
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Workshop Leader: Alain Paul Martin
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Alain Paul Martin
teaches advanced risk management to nuclear-power
executives and project managers. As a faculty Member of the Graduate
Business Program of the University of Quebec, he also teaches strategy,
principled negotiation, project management and leadership. Prior to
presiding over PDI, he held managerial positions in operations research
and systems development at Du Pont (petrochemicals), Domtar (construction
and pulp & paper)and Bombardier Aerospace. He has also managed a
variety of international projects including telecommunications, airport
security, R&D, mergers & acquisitions, CBC news-coverage evaluation,
and the strategic turnaround of a large North American financial institution.
Mr. Martin’s clients include Textron's Bell Helicopter, Boeing, Boliden,
Bombardier, EDC, GE, Cap-Gemini, GM, Hilton, MetLife, Procter & Gamble,
Skanska Cement of Sweden, Ontario Power Generation, The Association for Science
and Technology in China (CAST), the Swedish Employers Council, The Engineering
Advancement Association of Japan, telecom companies, governments and NGOs.
Mr. Martin is an alumnus of the Harvard Business School where he studied
entrepreneurship. He also holds a Bachelor’s degree in Commerce from Concordia
University. His training background includes eBusiness and management of
change at MIT, team building and people skills at the Gestalt Institute of
Cleveland, and principle-based negotiation and mediation at the Harvard Law
School.
Alain has invented the Harvard Business Planner and developed Harvard University
Global System™ – a practical framework comprising management
tools and road maps on human intelligence, issue analysis, strategy, risk and
project management. He has coached trainers in advanced time management. He
has been recognized by the Project Management Institute (PMI) for "his
outstanding contribution to the state-of-the-art of project management".
He is currently the President of Harvard Business School Club in Canada's National
Capital area.
More information on the workshop leader's
experience and education.
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Recent Feedback from Participants
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"Excellent workshop leader who concisely addressed concerns
illustrating with real-world examples! Although I have been a manager
for 18 years, I still found the seminar and course material useful."
Frank Tarbox
President
CTH Systems Inc.
"World-class seminar covering a broad range of topics in a coherent,
organized presentation of value to anyone working in/or considering a
career in management. Bravo!"
David Easton
Manager of Budget, H.R. Sector
R.C.M.P.
"This is one of the best training courses I ever took. The practical
cases, examples and skills of this program will help me improve the
performance of my team and mine."
Alberto Hernandez
Engineering Manager
Avery Dennison
"Great course. Each day went more quickly than I expected.
Dry – No Way!"
Rick Rayner
Program Officer
Assessment & Collections
CRA
"Excellent speaker and workshop. I will recommend the program."
Jennifer Farrell
Business Development Specialist
Veritaag Technology House
"An excellent course. Alain Martin was very dynamic and kept our
attention every day."
André Martin
Section Head
General Chemistry and Organic Division
Patent Branch
Canadian Intellectual Property Organization
"Exceptional course - well worth the time and money. I will
recommend it to my peers and training coordinator."
Dave Green
Finance Resource Management
CRA
"In just three days of training, I am leaving with a full spectrum
of new ideas, a complete toolset and course materials that will serve
me for years!"
Marie-Joëlle Dulude
Liaison Leader
University of Ottawa
"I would highly recommend this course to any new manager or leader!
The acquired skills will help immensely in improving your effectiveness."
Michael Breen
Project Leader, Manufacturing Industries
Industry Canada
"PDI Seminars and Mr. Martin's expertise combine to provide aspiring
and accomplished executives with valuable information, strategies and
instruments for managerial excellence. The Professional Development Institute
is a priceless catalyst for personal and career advancement."
Ozzie Logozzo
Director, Real Estate College
Ontario Real Estate Association (OREA)
"Alain Martin has a vast experience and a great capacity to transfer
learning to participants. Bravo!"
Danny Coveney, Specialist
Training Simulation, Technical Operations
Nav Canada
"A very competent instructor; delivered an outstanding workshop... I
plan to take further seminars with Mr. Alain Martin."
J. Kassis
Web Technical Specialist
Information Technology Services (ITS)
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"Excellent workshop. I recommend it to every manager."
Francine Charette
Manager
Sports Canada
"The workshop leader kept my undivided attention throughout the
three days."
Carole Durepos-Tremblay
Senior Assessment Officer
Finance & Procurement
National Capital Commission
"This course takes complex scenarios and provides concrete strategies
for achieving success."
Mary Ann Kane
Project Manager
Correctional Services
"This course was extremely helpful filled with useful and practical
information which I will use on a daily basis with each member of my team
and my own manager."
Louise Rousseau
Manager, Corporate communications
PWGSC
"I have been on many seminars over the last 13 years. I have never met
anyone (until Alain) that was able to relate his training to real-life examples.
Great job!"
Philip Rizcallah
Research Coordinator, Fire Safety
Institute for Research in Construction, Engineering
National Research Council
"This seminar was very insightful. I'm looking forward to applying
the practical knowledge learned. Great "real life" business examples!"
Caroline Paris
Director, Network Promotion
TV Ontario
"Great class involvement! The skills and tools acquired during this
seminar should help us use our limited resources more effectively and
effficiently."
John Stonier
Accident Investigator, Air Operations
Transportation Safety Board
"With a very experienced and captivating workshop leader, this course
should be mandatory for all DND project managers and directors. It is
grounded in the real practical world. It teaches you to keep the
blinders off; and promotes thinking out of our sometimes self-centered
box"
T. Ernie-Parolin
Sergeant
Department of National Defense
"This workshop provided me with the fundamental tools to improve my
skills ranging from leadership to time management."
Capt. Adele Boivin
Manager
Base Construction Engineering
Department of National Defense
Other comments
- Alain, your ability to come across is excellent, it helped me
to coach my employees, and to learn about my own abilities and to
apply them.
- Keep up the excellent work. The best course I took in years.
Well structured, knowledgeable expertise.
- Practical tools and skills to enhance work relationships
(teamwork, managing) and raise awareness of how individuals can
affect each other, impact goals, enhance business efficiency and
effectiveness.
- Please extend my thanks to all of your dedicated staff for making
this workshop a most enjoyable experience.
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Books, Hand-outs, Road Maps & Other Course Materials of Exceptional Value
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As a participant, you will receive cutting-edge practical course
materials, most of which are not available elsewhere. These include:
- A. P. Martin's time-management book titled Bringing Time to Life - 120
Practical Tips for Managing Your Time and Enjoying Life;
- A comprehensive workbook with extensive chapters on the topics discussed
in the class;
- FIRO-B tool to understand the drivers of interpersonal compatibility
in order to build high-performing teams, improve communications, trust,
and relationships with your boss, staff, clients and peers;
- The Complete Harvard University Management Road Map featuring both
ongoing and sequential tasks that no manager can ignore;
- A step-by-step risk-management road map
- A step-by-step time-management road map to plan your year, month, week and day;
- A professional template with a detailed checklist for planning meetings and
recording outcome;
- Harvard University Time Log to help you eliminate time wasters and improve
your performance;
- A practical responsibility-charting tool to clarify your various roles in
all projects and assignments;
- The latest Harvard Planner;
- Herbert Shepard's essays on life and career planning titled Essence of a
Proactive Life.
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Duration, Locations, Fees and CEU Value
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- Duration: 2.5 days
- Value in Continuing Education Units: 2 CEU
- Tuition Fees:
- Fees include books, hand-outs, road maps and other course materials
of exceptional value (see above), a daily continental breakfast, a light
luncheon plus hot and soft drinks twice a day.
- Regular fees: $1295; Governments: $1245. Add taxes for non tax-exempted
participants
- Group fees for 3 or more delegates registering for the same session at the same time:
$1195 per participant. Add taxes for
non tax-exempted participants
- Locations:
- Canada: PDI Conference Center in Ottawa-Gatineau National Capital area.
Free parking. Note: Our Ottawa-Gatineau campus is located about an hour
direct flight from LaGuardia Airport (New York). Directions available at
www.executive.org/directions
- Call us for U.S. locations in Cambridge (MA) and New York (NY).
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Hotel Accommodation for Out-of-Town Participants
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For overnight accommodation, several hotels are located within 10 to
20-minute drive including Novotel, Hilton, Ramada Inn, Westin, Fairmont
Chateau Laurier, Marriott, Sheraton, Delta, Holiday Inn, Days Inn, Best
Western, Cartier Place Suite Hotel, Lord Elgin Hotel, and Minto Place Suite
Hotel. Click here for detailed
information about hotels.
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Registration and Cancellation Procedures
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How to Register: Please register by phone or fax and pay in
advance by cheque or credit card.
Send your cheque payable to: The Professional Development Institute
PDI Inc.
Fees include books, hand-outs, road maps and other course materials of
exceptional value (see above), and a daily continental breakfast,
light luncheon plus hot and soft drinks during the morning and afternoon
pauses, but exclude hotel accommodation (if required).
Cancellation Policy: Participants registering as a group must
send substitutes in lieu of cancelling.
For other clients, cancellations are accepted if made at least 10 working
days prior to the course, and are subject to a $100 service charge per person.
Full fees are payable by anyone who fails to attend or cancels less than 10
working days prior to the session. One substitution or transfer to a later
course of the same duration is accepted.
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Register Now
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Personal Comfort, Dress Code and Photo Session
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The dress code is business casual at your discretion. Trust your judgment.
When unsure, err on the side of caution. If overdressed, you can remove
a tie or a jacket and roll up your sleeves. Members of the Canadian Forces
and the U.S. defense community can, at their discretion, either dress
casually or keep the uniform.
You will be reminded the first day to dress the way you feel most comfortable
for a photo session the next morning.
Although every effort will be made to ensure a pleasant learning environment
including a suitable temperature, we recommend you bring a sweater or a jacket
to the classroom as individual comfort zones differ and sudden variations in
the weather can temporarily affect air conditioning.
Also please kindly refrain from using strong fragrances during the session
in order to accommodate your fellow participants who suffer from allergies.
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Cambridge, MA, USA. Call toll free:
1-800-HARVARD
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Ottawa, ON, CANADA. Call toll free:
1-800-HARVARD or (819)772-7777
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Worldwide Order Center & Main Training Campus: 70 Technology Boulevard
Gatineau, QC J8Z 3H8 CANADA, 1-800-HARVARD
International: +1 (819) 772-7777, Fax: +1
(819)772-1114
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Australia Distribution Centre, GPO Box 2253, Melbourne
Victoria, Australia, 3001. Telephone: +61 3-8319-0942
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European Distribution Centre for Harvard Planners: WH Smith, 248, rue de Rivoli, Paris,75001
Dorothée Ben Tahar: +33 1 44 77 88 99 Extension 1 (Stationery). Concorde Metro Station.
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Customer Video Testimonials
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