For over 25 years, The Professional Development
Institute PDI Inc. has been a leading provider of management education, systems and
performance-improvement products. We have learned a great deal about customer care. We always
listen to your feedback to fully understand and appreciate your evolving needs, to
innovate in everything we do, and serve you better every day.
Privacy is of paramount importance to us. The information you provide us including your
name, address, phones, email, purchases, credit-card info is used to:
- process your order or seminar registration,
- answer your questions,
- provide us with feedback in online surveys
- send you periodic mailings about our products and services or upcoming events.
We do not send unsolicited emails. We do not distribute,
rent or sell your information or provide our lists to anyone. Our seeded client lists
are held in strict
confidence by our authorized staff.
Specifically, all information provided on your order form or email is never distributed,
sold to anyone. We do not keep a database in the iCloud nor with our internet provider (IP).
At PDI, your information is stored in an environment that is secure and safe from
unauthorized access, both physical and electronic. In addition, access to our facility is
logged on 24-hour cameras.
With the following exceptions, no information about customers is shared in any
manner whatsoever with third parties for commercial gains or other purposes:
- When it is necessary to comply with applicable laws, regulations, rules and regulatory orders
(court order, audits by Internal Revenue Service or Canada Revenue Agency), or when the release
of requested information would likely prevent imminent harm to individuals;
- When Harvard University audits our financial transactions and customer records;
- When auditors, suppliers or contractors access information as part of their duties or install software
or information-technology equipment;
- When it is necessary to involve a credit-collection firm to recover payments that are more than 120-day overdue,
relevant client information is provided to the collection firm to secure payment.
Safe and Secure Shopping Environment
Ensuring secure online ordering is essential to earn your trust and build a lasting
relationship with you. When you place an order with us online, all of your personal and
credit card information is encrypted (scrambled) before it is transmitted over the
Internet using secure socket layers (SSL). With SSL advanced technology, your personal
information is protected and cannot be read in transit. Once we receive your encrypted
transaction and personal data, we store it on a computer that is not accessible from the
Our customer-service center is located in a recently built high-security building with
24-hour access control. Located in a high-technology park, the facility was constructed
for advanced radar development for defense. Shopping online with us is actually safer than
using your credit card at a store or a restaurant.
If you are not comfortable to order online, you are welcome to call our customer
service. If you have
further questions, please
contact us by email
or call 1-800-HARVARD or +1 (819) 772-7777.
While we strive to protect your personal information with the highest level of
confidentiality and security, we cannot totally guarantee the security of the information
you transmit to us beyond reasonable means. Our pledge is to do whatever we can to
continue to deserve your trust.
If you wish to opt out of our direct marketing, please inform us at any time by phone
toll-free at 1-800-HARVARD or +1 (819) 772-7777 or
contact us by email, please write "Remove from mailing list" in the subject
A cookie is a very small temporary electronic record that can be placed on your hard
drive. When you start ordering online, we place a small temporary cookie to allow you
login to our secure server, keep track of your order, facilitate the checkout and provide
with a personalized service. If you come to our site via the hyperlink of one of our
global partners, we also store a small cookie containing the partner web site ID number on
your computer. This number accompanies your purchase information in order to pay our
partner for the referral. Your browser will only share the information in a cookie with
the web site that created it. No advertiser has access to our cookies. All cookies in your
computer are temporary. They expire within a set time or as soon as you close your browser
or log out. You can set your browser to detect cookies and choose to allow or delete them
from your hard drive.
How to Protect Your Privacy Online
For the best tips on how to protect your privacy online, consult the following:
- Online Privacy Essentials at
Developed by Dell in partnership with the National Consumers League, this site is ideal
for anyone who requires a primer on privacy, security, passwords, cookies,
"spam" and related terminology. The content can be downloaded for free.
How to Protect Your Digital Assets
Never open an unexpected attached file even from a known source because
the sender may use a false identity. Call your contact to
validate the transaction. If you suspect a problem, please alert
the police at the Canadian Anti-fraud
Call Centre at 1-888-495-8501 in the USA and
Canada (international: +1-705-495-8501).
- Tips for Parents:
This section helps you teach your children the meaning of privacy and personal
information. The site contains tips to use the Internet wisely, learn the cyber language
and prevent falling victim to Internet scams and fraud. You can order a copy from the FTC
toll-free at 1-877-382-2020 or visit the FTC education campaign page -- it's located at
Thank you for shopping with us.