Balanced Scorecard (BSC)
Strategy Maps, Performance Dashboards
and Activity-Based Management

The Balanced Score Card (BSC) is a framework to enable the fulfillment of the organization's vision and mission with the vital few measurable critical success factors (targets, performance indicators). Its benefit is a greater balance between: Lagging indicators (financial reports) and leading indicators (customers enquiries, weather forecasts), quantitative and qualitative measures, internal and external drivers of performance. The focus is on integrating four areas of performance:

1. Financial perpspective: Shareholder Value, Profitability, Market Share (Present, Growth), Operating Expenses, Asset Turnover
2. Customer perception: Trust, (Reputation, history); Response Time (from info requests to delivery time and post-transaction services), Quality, Value (products andservices) and Costs
3. Internal Operations: Cycle time, Quality, Talent Skills and Productivity, Decision Value, Workload Drivers, Management, Resources, Capabilities (What we excel at)
4. Innovation, Continuous Improvement & Learning: Value Incubation and Creation; Portfolio of Pilot Experiments, New Product & Services Pipeline; Work Killer Processes, Managment Tools; Learning Focussed on Improving Customer Value and Competitive Advantage

SEMINARS

• Strategy, Risk Management, Negotiation & Leadership
  
• Hands-on Workshop: Balanced Score Card for Managers and Professionals

RECOMMENDED WEB SITES

1. Balanced Score Card; 2006
2. What is the Balanced Scorecard?
3. Balanced Scorecard from Wikipedia, the Free Encyclopedia
4. Overview of the Balanced Scorecard Development Process
5. Why a Balanced Score Card? Laurie Francis; Community Health Partners;
6. Southwest Airlines Case Study; WIPFLi
7. Assessing a Complex, Uncertain and Disruptive Technology Environment Includes Montreux Jazz Festival (Case Study), Yves Pigneur; 2003
8. Enhancing Organizational Performance; IMASA Annual Conference; 2006
   
9. Balanced Scorecard Tool Gains in Popularity at Civilian Agencies
   
10. Anticipatory Performance Management and Monitoring Tools; Michel Lebas and Hanne Norreklit; 2004; Management Control Association; Edinburgh,Scotland
    
11. Implementing a Portfolio Optimisation and Asset Management Program; John Suyker; Johnson Controls Europe; 2004; CoreNet Global
    
12. Analyzing the Internal Environment, Strategic Management; Auburn University; 2006
    
13. A Balanced Scorecard for Small Business; C. Von Bergen; Oklahoma State U.; 2004
    
14. While Most of Corporate Canada Employs these Management Tools, Few People Think They Work. Why? Robert Angel; CAmagazine; May, 2005
    
15. AMES Laboratory Purchasing Services BSC Self-Assessment Plan; 2000
    
16. Property Balanced Scorecard, Stanford Linear Accelerator Center; 2006
    
17. Procurement Balanced Scorecard, Stanford Linear Accelerator Center, 2006
    
18. Performance Report Balanced Score Card; 2007; Altnagelvin Hospital; Londonderry
    
19. Leadership Perspectives: Balanced Score Card
    
20. Performance Management in Insurance Corporation; Ramanadh Kasturi; Journal of Business Administration Online; 2006
    
21. Developing Enterprise-Wide Measures for Tracking Performance of Acquisition Organizations; Wolfhart Goethert, Software Engineering institute; Carnegie Mellon University; 2002
    
22. Measuring Acquisition Processes: What, You Mean I have to Measure? Wolfhart Goethert and Matthew Fisher; Software Engineering Institute; Carnegie Mellon University; 2002
    
23. Integrating Sustainability Initiatives into Environmental Management Systems: The MIT Experience; Steven Lanou, MIT Environmental Programs
    
24. Measuring I.T. Performance; Mary C. Lacity; University of Missouri, St. Louis
    
25. Business Plan Template: Practical Uses of Software Measurement for Process Improvement; Larry Dribin, Pearl Street Group; 2007
    
26. Accountability for Higher Education; Janice Black, New Mexico State U.; 2004
    
27. Balanced Scorecard: Senior Manager Incentives, Kathy Auger; 2003; U. of Wisconsin
    
28. ViSTa - A Strategic Planning Process for NJIT; NJ's Science & Technology U.; 2003
    
29. Student Services: Enterprise Technology Project Schedule; Purdue University
    
30. Balanced Scorecard Performance Plan; City of San Antonio; 2005
    
31. Theoretical & Practical Methods for Promoting Collaboration among Clinical Research Networks; Arnold Kaluzny; U. of North Carolina, Chapel Hill; 2007
    
32. ACE ? Adaptive Complex Architecture; 2006
    
33. Improving Returns on End to End Enterprise Solutions, Bernie Goldband, Tatum partners; 2003
    
34. BSC at Nova Medical Instruments Company (NVMI); Sheila Ammons
    
35. Explanation of Balanced Scorecard of Kaplan and Norton
    
36. How to Use Balanced Score Card Concept in Six Sigma Approach, John Griswold, 2002
    
37. Proposed Balanced Scorecard to be Used by Local Government Auditors (includes BSC for Charlotte, NC)
    
38. Designing the Lean Enterprise Performance Measurement System; Vikram Mahidhar; Lean Aerospace Initiative (LAI); 2005; Massachusetts Institute of Technology
    
39. BSC Community Forum
    
40. BSC for Vancouver Health; CFO Janet Woodruff; 2007
    
41. An Application of the Balanced Score Card Model for Evaluation of Technology for Commercialization; Il Yoon Song; Korea Technology Transfer Center; 2006
    
42. BSC and Financial Evaluation; Identification of Critical Metrics, 2005: Arnoldo C. Hax, MIT Sloan School
    
43. Academic Globalization: Transnational Potential within Genetic Counseling; Geoffrey McLennan; Internal Medicine; University of Iowa Transnational Academic Alliance; 2006
    
44. Iowa/South Australia Transnational Academic Alliance, 2001
    
45. DMK International - Aggregate and Granular Metrics, Arnoldo C. Hax, 2005; MIT Sloan School
    
46. Developing a Balanced Score Card - Session 1; Viki Massey; London Laboratory Services Group
    
47. Developing a Balanced Score Card - Session 3; Viki Massey; London Laboratory Services Group
    
48. Collecting and Managing Data; 2005 Show-Me The Measures Summit; Bill Elder; University of Missouri-Columbia; Office of Social & Economic Data Analysis (OSEDA); 2005
    
49. Evaluation and Monitoring: Developing Indicators and Measuring Impact; Bill Elder; University of Missouri-Columbia; Office of Social & Economic Data Analysis (OSEDA); 2006
    
50. Knowledge Management Metrics via a Balanced Scorecard Methodology; Alea M. Fairchild; Greiner International, Inc.; 35th Hawaii International Conference on System Sciences; 2002
    
51. Promoting Gender-Sensitive Entrepreneurship Via Microfinance Institutions, Una Murray; FAO; 2005
    
52. Using the Balanced Scorecard
    
53. Developing Your Public Sector Balanced Scorecard
    
54. Adding Time to Activity-Based Costing; Sarah Jane Gilbert in Q&A with Robert Kaplan; 2007
    
55. Assessing and Improving Statistical Quality: South African Experiences; Jairo Arrow; OECD, Paris

BOOKS

1. Paul R. Niven: Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, Wiley; 2006, ISBN: 978-0471780496
   
2. Robert S. Kaplan and David P. Norton: The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, 1996, ISBN: 978-0875846514
   
3. Robert S. Kaplan and David P. Norton: The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, Harvard Business School Press, 2000, ISBN: 978-1578512508
4. Robert S. Kaplan and David P. Norton: Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press, 2004, ISBN: 978-1591391340
5. Robert S. Kaplan and David P. Norton: Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Harvard Business School Press, 2006, ISBN: 978-1591396901
6. Paul R. Niven: Balanced Scorecard Diagnostics: Maintaining Maximum Performance; Wiley, 2005; ISBN: 978-0471681236
   
7. Mark A. Huselid, Brian E. Becker, Richard W. Beatty: The Workforce Scorecard: Managing Human Capital To Execute Strategy, Harvard Business School Press, 2005, ISBN: 978-1591392453
   
8. Brian E. Becker, Mark A. Huselid, Dave Ulrich: The HR Scorecard: Linking People, Strategy, and Performance, Harvard Business School Press, 2001, ISBN: 978-1578511365
   
9. Bob Frost: Measuring Performance : Using the New Metrics to Deploy Strategy and Improve Performance; Measurement Intl; 2000, ISBN: 978-0970247117
   
10. Mark Graham Brown: Keeping Score: Using the Right Metrics to Drive World Class Performance; Productivity Press, 2006,ISBN: 978-1563273551
    
11. Wayne W. Eckerson: Performance Dashboards: Measuring, Monitoring, and Managing Your Business, Wiley, 2005, ISBN: 978-0471724179
    
12. Shadan Malik: Enterprise Dashboards: Design and Best Practices for IT, Wiley, 2005, ISBN: 978-0471738060
    
13. Stephen Few: Show Me the Numbers: Designing Tables and Graphs to Enlighten, Analytics Press, 2004, ISBN: 978-0970601995
    
14. Michael Alexander: Crystal Xcelsius For Dummies, For Dummies Publishing, 2006, ISBN: 978-0471779100
    
15. Jerry Harbour: The Basics of Performance Measurement; Quality Resources; 1997; ISBN: 978-0527763282
    
16. Harvard Business Review on Measuring Corporate Performance, Peter Drucker, Robert Eccles, Joseph Ness, Thomas Cucuzza, Robert Simons, Antonlo Dbvlla, Robert Kaplan, David Norton; Harvard Business School Press; 1998; ISBN: 978-0875848822
17. Harvard Business Review OnPoint Enhanced Edition in PDF Downloadable Format:
    

• Robert S. Kaplan and David P. Norton: Having Trouble with Your Strategy? Then Map It; Harvard Business Review, May 26, 2007
  
• Robert S. Kaplan and David P. Norton: The Balanced Scorecard: Measures That Drive Performance; Harvard Business Review, May 26, 2007
  
• Robert S. Kaplan and David P. Norton: Using the Balanced Scorecard as a Strategic Management System; Harvard Business Review, May 26, 2007