Negotiation-Excellence Skills: Hands-on Workshop
Applying Harvard University Global System™ Tools
Blending the Science and Practice of Formal and Informal Negotiations
for Executives, Team Leaders, Lawyers, Corporate Buyers and Sellers and Other Professionals
Mastering the skills to excel in formal and informal negotiations is vital to success in most professions. In this
workshop, you will acquire the practical competencies, best practices and proven Harvard® tools to forge
durable agreements, build trust and allies for repeat business. These competencies and tools are invaluable to
lead and manage resistance to change, buy or sell equipment or property, prevent or settle disputes and conflicts,
seek a raise or a promotion, retain talent, finance projects, excel across cultural settings, license a trademark
or a patent, chart a clear responsibility or opt for a gracefully exit, if appropriate.
The workshop focuses on proven ways to understand each negotiating party, prepare, enlarge the pie and create and
extract a superior value to what can be gained by compromise, coercion, arbitration, court and other means of dispute
resolution. You will be skilled to juggle with last-minute demands, pricing intricacies, concessions and other
conditions used by shrewd negotiators. You will refine your ability to close better deals and build lasting relationships
and a reputation for being competent, dependable, caring and ethical both within and outside your organization.
Through interactive case studies and role-playing scenarios, you will practice negotiations of increasing complexity
to build partnerships; craft offers and counter-offers; turn objections into opportunities, manage deadlocks and biases;
disarm your opponents ethically; and make it difficult for them to withdraw from a reasonable deal.
Who Should Attend?
Executives, team leaders, buyers, sellers, lawyers, senior assistants and other professionals who must secure commitment
and results without the formal authority to enforce decisions. Participants come from business, trade associations,
foundations and governments.
Workshop Outline (2.5 days - 2 CEU)
1. Pathways to Ethical Negotiation Excellence
2. Prepare: Discern Issues from Stakeholders
- Positional versus interest-based negotiation
- Roger Fisher’s workout exercise and lessons
- Harvard® proven toolkit for strategic negotiations and daily referral
- Leaving "money on the table": Early warnings
- How to plan closure setting the critical milestones for a high commitment
3. The Negotiator's Mandate: Team Practice
- Three proven tools to understand and validate stakeholders' interests
- Proven tips to uncover dishonest claims
- New insights into issue-incubation pathways
4. Breakthroughs on Options for Mutual Gains
- Interest-based deals: Tool to validate each party’s goals, assumptions and risks
- Harvard® Negotiation Mandates: Teamwork to craft one for each party
- Role-conflict prevention: Harvard® Responsibility Chart
5. Skills for a Sustainable Commitment
- Critical factors to invent mutual-gain options
- How to pivot from problems to opportunities
- Innovative and proven toolkit to navigate from issues, stakeholders and interests to options,
strategy, deliverables and benchmarks
- Harvard® Creativity Template: 3 Real-life cases that left NO money on the table
- Innovation role-playing: Brainstorming and validating creative options
- Video learning: How to legitimize your arguments with verifiable benchmarks
- How context, timing and communications affect commitment
- Building your power of influence in context: Options from soft and synergistic to defensive power
- How to hitch hike on the power of others
- Negotiating without the benefit of authority
- Intermediaries: When and how they help
- How to control your emotions and deal with dysfunctional, harsh and obtrusive negotiators
6. Maximizing Opportunity while Mitigating Risks: The Best Alternative to a Negotiated Agreement (BATNA)
7. Terms & Conditions: Negotiation-Dance Tips
- Risk-identification, tolerance and mitigation tools
- BATNA exercise; secret Walk-Away Price (SWAP) and contingency reserve for residual risks and worst deals (WATNA)
8. Closure: From Forging a Sustainable Deal to Opting for a Graceful Exit
- Howard Raiffa tips on reservation prices and zone of possible agreement (ZOPA)
- Negotiating a service or a property: Martin’s QQTLE benchmarks
- Exercises in pricing, bidding, auctioning, concessions, counter-offers, and advanced pricing tips to avoid a race to the bottom
- Tackling last-minute demands: Ranging from splitting the difference to deal-breaker threats
- Framing, escalation, soft money and other tactics
- Selling and buying terms and conditions: From simple one-shot deals to complex repetitive transactions with powerful suppliers, clients and governments
9. Synthesis & Conclusion
- Steps to build trust and avoid inadequate closure: Foundation for a sutainable relationship
- Role-playing multiple parties and issues with Harborco case study
- Tips to break an impasse and prevent deadlocks
- Dealing with emotions, gambits, ploys and hostile attacks
- Deciding if and when to walk away
- Issue of fleeting coalitions and illusion of validity
- Phone, e-mail and virtual negotiations
- Going beyond closure to address execution (the Achilles' heel of most deals) with Harvard® planning and tracking instruments
- Timeless lessons from Fisher, Mnookin, Susskind, Ury, Lemperreur and Yann Martin
- Personal 90-day action plan to practice the negotiation skills and nuggets worth sharing with your peers and allies
Faculty Leader: Alain Paul MARTIN
I am the CEO of PDI (
, a global catalyst at the intersection of innovation, principled
leadership, governance and strategy.
I am concurrently the Chief Architect, Harvard University Global System™
for which my firm has a worldwide-trademark license from Harvard University; and which comprises
cutting-edge instruments for managing innovation and performance-improvement projects. I led the
discovery and development teams of this system, which was originally used by Skanska in Sweden;
then the U.K., Germany, Finland and Saudi Arabia to manage capital projects ranging from a million to a multi-billion
Building on a wide-range of disciplines, failure lessons, best practices, leadership skills
and my innovation's track record (patent holder: USA, Canada, Japan), I am deeply honored
to chair innovation and foresight panels (e.g. « Preparing for New Pandemics: Lessons from Science
and Policy », 2021 Horasis Extraordinary Conference on the USA); coach teams, leaders
and board members of innovative organizations, NGOs and nations, to ask profound questions; listen reflectively;
lead with intellectual integrity and exemplary self-leadership; focus on a shared purpose
(including the stakeholder ecosystems, change drivers and cultures, across the value chain);
be pragmatic in action; nurture reliable allies, a resilient-team ethos, diversity
and solidarity for the common good; co-innovate; collaborate and
compete to win ethically on the best value; apply decision sciences (cognitive and behavioral neuroscience,
system thinking and operations research); craft and execute foresighted strategies
(with the details that count); and a sustainable succession.
I am a 2012 Harvard Fellow, Advanced Leadership and a 1997-99 Harvard Business School's entrepreneurship
alumnus (OPM). I graduated in Commerce (Quantitative Methods) from Concordia University in Montréal;
and studied advanced technology in Lille (France) with internships at Peugeot, ARD National TV Network (Berlin),
the University of Ottawa (Particle Physics) and Carleton University's Hydrodynamics Lab.
I acquired skills in system thinking and deep change management at the MIT
Sloan School of Management and the Gestalt Institute of Cleveland (GIC), and mediation and advanced negotiation
for lawyers, at Harvard Law School from which I am certified to teach negotiation in corporations.
Lifetime learning is integral part of my mission and priorities
(see my CV's page 4
on Education and Continuous Learning).
I lead graduate courses and webinars on governance, exemplary team leadership, collaborative
innovation funnels and ecosystems, strategic policies, managing high-stake negotiations (bar certified course)
and stakeholder engagement (from issue incubation to resolution, strategic communication
and agile implementation).
I was twice a graduate-faculty member at the University of Québec where I taught Management of Change
in the M.Sc. Project-Management program. I coached, for 12 years, the Applied Research & Technology directors and teams
at Teck Metals, Canada's largest diversified resource firm. My exemplary-leadership workshops were held
at Bertelsmann, Boeing, Boliden, Cap-Gemini, E.ON wind power, France Loisirs, GE (U.S., Canada, Europe),
Harvard University and the Ivy-League's Leadership Summit, IEEE, Japan's METI and Engineering
Advancement Association (ENNA), MD Robotics, Morocco's Mohammed VI Polytechnic University,
OCP Group, operations-research societies, OPG Nuclear Power,
the Project Management Institute (PMI), Skanska, Textron's Bell Helicopters, Tokyo's UN University and
governments (Europe, the Americas and Asia).
In finance and banking, I advised the Sr. VP, Audit & Human Resources on governance and strategy at Canada's National Bank whose
CEO recommended my strategic-intelligence book. Desjardins' President John Harbour praised my role as the main
strategic advisor in crafting "the vision and
strategic direction of Desjardins, a $75 billion financial institution", and the "world's 2nd strongest bank"
(according to Bloomberg at the time). Earlier, I also coached for five years, the general-insurance executive team to
turn Desjardins into the industry's flagship
through strategic innovations, leapfrogging Zurich and ING; and become "North-America's fastest-growing general
insurer, quadrupling sales and raising profit tenfold (in 5 years"). Desjardins also advanced actuarial research and
later spearheaded the University of Sherbrooke's Responsible-Financing Chair.
I subsequently teamed-up, for the third time, with Mr. Harbour upon his appointment by Québec's
Premier to head the SAAQ, a government agency that was struggling under the weight of a rampant $489 million
debt, fast-rising deaths and severe injuries, due to highway accidents. I researched the best practices taught in
leading actuarial schools and governance in precursor jurisdictions from North America to France,
Sweden, the UK and New Zealand. Then, I coached the SAAQ team whose decisions, saved thousands of lives,
in less than 5 years; reducing the death toll by 35% and severe bodily-injury accidents by 43%, despite a 15% increase in
highway traffic; while: (1) building resilience to overcome future shocks, and (2) turning
the nearly half a billion deficit into $20 million surplus. Mr. Harbour described my 12-year ad-hoc
contribution in strategic thinking, governance, collaborative innovation and exemplary leadership,
both at Desjardins and at the SAAQ, in a video in French at:
In the public service, I advised the UNESCO's director general and authored "Overhauling the
UNESCO and Strengthening Its Essence". For four years, I advised two prime ministers on strategic policies
a non-partisan Executive Member of the Prime Minister's Committee on Government Reform.
I also led assignments where sensitive multi-party negotiations were of paramount importance, including:
- The creation, with Dr. Brian Morrissey, of the Canadian Food Inspection Agency to restore the public trust
in the inspection system and position the country among the safest and trusted exporters;
- Researching, at my expense, the U.K.'s lessons from mad cow (BSE) and variant Creutzfeldt-Jakob
diseases (vCJD). Consequently, Dr. Morrissey and I led an intensive workshop to prepare public-health executives
and scientists nine months before BSE was diagnosed in the country;
- A proposal accepted by Canada's Prime Minister to defuse the growing tensions between Canada
and its Asian trade partners, particularly Japan, following the discovery of mad-cow disease;
- The merger of five agencies mandated to protect investors, maintain the integrity of securities
markets, and regulate financial institutions in Québec;
- Coaching leaders of the First Nations in British Columbia and those of the Sakha (Yakutia)
Republic of the Russian Federation to apply mission setting, principled negotiation
and proactive governance in resolving inter and intra-government issues;
- Advising the government of the Northwest Territories (NWT) on large-scale environmental risks,
from complex mine reclamations to potential oil and gas disasters in the NWT and
- Recommending untied funds for the World Food Program (WFP) to act as a reliable ally, buy food
locally and deliver promptly to meet major-flood victims' needs. Successfully negotiated
with WFP (Rome), for CIDA, the implementation of the first project in Rwanda.
- Co-initiated negotiations to mobilize petrodollar funds and Canadian expertise for the benefits
of the poorest countries; thus, extending Canadian aid beyond the ParliamentR's
- Leading engineering projects in Equatorial Africa, funded by CIDA and the World Bank,
including a flood rescue, a 2800-KM microwave link, a 660-KM inter-city highway and bridges.
I led the creation of Radio Canada's (CBC) news-equity system to improve the impartiality of the delivery
of news and public-affairs' programs, across six time zones, especially during elections, when accuracy and timely reporting are sine qua non conditions for transparency and effectiveness.
Building on my experience at Germany's ARD in Berlin and knowledge of counterparts in democratic countries,
I led the creation of Radio Canada's (CBC) news-equity system to improve the impartiality in the delivery
of news and public-affairs programs, across six time zones; especially during elections and other critical
times, where accuracy and timely reporting are sine qua non
conditions for transparency and effectiveness.
The operations-research based system also served to mitigate the national broadcaster's liability risks
(especially in the protection against frivolous suits) and the independence critical to CBC's core mission.
In 2019, under the guidance of Dr. Irene Porro, Framingham State University's Director of the Christa Corrigan
McAuliffe Center for integrated Science
Learning, I prepared and led a workshop, for leaders and educators of Massachusetts'
school boards and schools. Building on my research at Harvard, the program
focused on the applications of system thinking in the education of science, technology, engineering and
mathematics (acronym STEM), enhanced by a decision-support module ("STEM+D") with interdisciplinary
applications; centering on increasing the science capital (Pierre Bourdieu), reducing complexity and learning
to build trust and consensus. Thus, teachers can now gradually prepare K-12 learners to:
- Validate goals, facts, perceptions and biases; make assumptions explicit; and opt for rational
decisions by seeking evidence and logic, as close as possible to the source(s) of expertise;
- Learn to develop empathy for all stakeholders; hold the high moral ground;
seek sustainable and just solutions; address the ever-changing risks and resistance
to change inherent in complex issues;
- Learn, before seeking approvals, to plan with rigor, candor, humility and
constructive arguments that resonate with – and inspire the trust of – decision-makers
and the broader constituencies with vested interests in the issue(s),
including those with the power to veto controversial decisions.
- Acquire proven project-planning, organization and execution skills, with a cutting-edge
framework and instruments superior to traditional techniques, such as the Critical Path Method.
People with serious character flaws strive on spreading misinformation among the unwary,
who may suffer from empathetic-listening deficit, fear, normalization of deviance, codependency and/or
asymmetries of decision-making know-how. Much of their flaws can be traced to parental and early-education deficits.
Higher-education establishments can reinforce positive values and related behavior; but face an uphill battle
with dishonest, prejudiced, self-centered and morally-corrupt students. That is why
the above decision-literacy module (D) gradually addresses the K-12 critical need for empathy, the high moral ground,
rigor, candor, humility and constructive dialogue to build trust and consensus. Acquiring
such a proficiency, at least on validity testing, is lofty and overdue. These skills also accelerate
STEM learning by opening the young minds to the immense
applications of decision-making instruments and the deeply-rooted differentiation-integration
(Lawrence-Lorsch) synergy of the four traditional disciplines to meet each learner's specific needs.
Active in civil society, I mentor on crafting the NGO sextet of critical success factors (equity, solidarity,
leadership, innovation, funding and governance). The purpose is to prevent and combat poverty
and exclusion; and advance social justice, public health and
STEM+D education. Inspired by Drs. Paul Farmer and Jim Kim, I led the creation
of Partners in Health Canada to harness Canadian generosity for the public health
of the poorest of poor. I led the funding for CHEO children's hospital, food banks,
Canada Without Poverty, an earthquake and Japan's Tðhoku Tsunami victims.
Supporting the American Red Cross for Sandy-Superstorm victims, we teamed-up with
the French Embassy, Washington (DC) area's alumni clubs (Wharton, Chicago,
HBS and Harvard) and the French-American Chamber of Commerce.
I am recognized by the president of Harvard University for my "Leadership, Vision and Service"
and the Project Management Institute for my "outstanding contribution to the state-of-the-art in
project management". I am also a recipient of an award from Bombardier-Aerospace/Canadair and a
Certificate of Merit from the Canada Awards for Excellence.
I am a founding member of Harvard University's Advanced-Leadership (ALI) Coalition and a former president of two
Harvard University clubs. I held memberships with Harvard Faculty Club, the Sierra Club, the Agile Alliance,
the Association of Computing Machinery, HBS Club of New York, the Société mathématique
de France (SMF) and the Jeunesses musicales de France (JM France). I am a founding sponsor of Roger Fisher
House, a conflict-resolution catalyst that is now part of Mercy Corps. I am an Advisory Board Member of
both Social Hearts (Tokyo, Japan) and New York's Build Academy which focuses on urban infrastructure, diversity,
smart cities and sustainable and resilient design.
I authored articles on strategic policies and the book titled
the Power of Intelligence, Counterintelligence & Surprise Events
" which was recommended
by leading scholars, corporate executives and the intelligence community. I am currently preparing, for 2021,
the publication of the second edition of: "Value
Incubation Foresight: Probing for Novelty, the Unseen and the Overlooked, in Incubating Events and
For details about my education and executive development, please see page 4 at
® "Harvard" and "Harvard University" are registered trademarks of
The President and Fellows of Harvard College.
™ "Harvard University Global System" was developed independently of Harvard
University and is under trademark license.
™ "Professional Development Institute" is, since 1974, a trademark of The Professional
Development Institute PDI Inc.
Workshop Leader’s Endorsements
"Alain Paul Martin has a long and valued association with Teck Metals Ltd™ We believe that
Alain’s teachings go far beyond the typical project management focus on scope, schedule, cost, and, sometimes,
quality. Alain delves into topics that project managers working with complex topics or program managers dealing with
multiple complex and often inter-related projects need to know about and must become skilled at to be successful.
These teachings are supported by tools that we and our teams use on a regular basis to move ideas and concepts into
well-defined projects that can be managed with conventional project-management tools."
Rob Stephens, PhD
Director, Applied Research & Technology
Teck Metals Ltd.
Note: Teck is Canada's largest diversified resource firm.
"Mr. Martin tirelessly invests his energy to leverage
his successes and networks into solutions that have a direct,
positive impact on the poor
Mr. Martin’s management background
and extensive experience in advising global leaders,
alongside his motivation to eradicate poverty and its ill effects, qualify him to make a uniquely valuable contribution
to addressing inequity on a societal level. With demonstrated skills in entrepreneurship, negotiation, and issue analysis,
he is precisely the sort of thoughtful, versatile leader we need to advocate on behalf of the poor and underserved."
Prof. Paul E. Farmer, MD, PhD
Chair, Global Health & Social Medicine
Harvard Medical School
Chief, Global Health Equity
Brigham and Women’s Hospital
Co-founder, Partners In Health
Practical Course Materials of Lasting Value
A total attention to quality is featured in the versatile course materials from the success stories, the pre-readings,
the practical exercises and case studies to the most practical toolkit and attractive and durable Harvard road maps.
The following is a list of the course materials and practical instruments that are invaluable in accelerating the
learning process and the acquisition of lasting negotiation skills.
- The pre-readings from Alain Martin’s papers on negotiation excellence, stakeholder’s
analysis and key players’ dynamics, strategy formulation, brainstorming and creativity, authority and
soft power, the fundamental drivers of excellent decisions, goal validity and responsibility charting.
- The main workbook covers the agenda and provides supplementary references
- Alain Paul Martin's highly-praised book titled "Harnessing the Power of Intelligence", which
includes several tools to analyze the stakeholders and identify negotiation opportunities and risk early
through the risk-incubation paradigm
- Exercises, teamwork and case studies on validating the negotiation goals, its scope and timeline;
defining the negotiator's strategy and mandate (including BATNAs) and cross-examining other parties' plans;
creating options for mutual gains and mitigating risks; charting responsibility and accountability; crafting the
terms & references; practicing both two-party and multi-party negotiations (framing offers, counter offers
and concessions; preventing deadlocks; dealing with resistance, vetos, interruptions, objections, open hostility
and passive-aggressive behaviors; preparing a framework of agreement; structuring contingency offers and closure).
- Harvard University Global System™ work-improvement instruments including four Harvard®
road maps (retailed at $39 each but included in the course tuition fees):
- Harvard® Complete Framework: Vision, Strategy, Policy and Project Management featuring
both ongoing and sequential tasks that no negotiator can ignore
- Harvard® Negotiation Mandate: A template to prepare negotiations scope, the value chain,
the plan B (BATNA), the critical success factors (performance indicators) and the evaluation plan
- Harvard® Principled-Negotiation Road Map for planning and running effective negotiations
- Harvard® Creativity and Brainstorming Grid to develop options for mutual gains
- Continuous Risk-Management Road Map and accompanying guide titled "Neglected Risks: Identification
and Management Primer Applying Harvard University Global System™ Tools"
- Harvard® Responsibility/Accountability Chart to clarify each party's role and obligations and
prevent role conflicts
- Harvard® Time-Management Road Map to focus everyone's precious time on what matters the most
- Harvard® Time Log to assess the incubation and root-causes and address a range of negotiation
effectiveness and productivity issues during deal-implemention from vetos to early warning signals for delays.
Tuition Fees (Public Workshops)
Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily
continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel
accommodation (if required).
- 2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
- 4.5-day Option: Regular fees: $2495; Government: $2445; Group of 3 or more participants: $2395 per person.
This option includes the workshop titled "Hands-On Project-Management Skills and Best Practices".
Registration and Cancellation Procedures
To register, please contact us either by:
- email at email@example.com.
Specify your name, position, organization, phone number(s)
and the webinar you wish to attend.
- call us toll free in the USA and Canada: 1-800-HARVARD;
international: +1 819-772-7777.
Please pay in advance by credit card.
as a group must send substitutes in lieu of canceling.
For other clients, cancellations are accepted if made at least 10 working days
prior to the course, and are subject to a $150 service charge per person. Full
fees are payable by anyone who fails to attend or cancels less than 10 working
days prior to the session. One substitution or transfer to a later course of
the same duration is accepted.
Workshop Locations and Hotel Accomodation
Bring This Webinar to Your Organization
We deliver private versions of this webinar worldwide to business and governments, NGOs and bar
associations and other societies. We would be delighted to work together with your team anywhere. Ask us
for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge
course materials and case studies most applicable to your environment.
Our fees are reasonable. Sales and value-added taxes (HST and PST or VAT) are extra.
The client is responsible for the conference room and audio-visual materials.