Exemplary Leadership & Management-Skills Workshop
for Team Leaders, New Managers and Senior Professionals Aspiring to Lead
Learning Objectives
The leadership role has never been an easy one and today it seems more difficult than ever, especially for new
managers and team leaders who must deliver a high performance with limited authority. The leader's job is
to get work done through their team and peers, among others; who, in a real sense, affect their
performance. It becomes critical, in terms of each leader's career, to ascertain that the
team members, peers and other stakeholders are working together at peak effectiveness. The focus of this workshop
is how to motivate and deliver such peak performance while preserving the dignity and self-esteem of all involved.
This workshop is for new managers, team leaders and other professionals aspiring to management and who wish to gain
practical skills and cutting-edge knowledge in leadership, team-building and managerial decision-making. As a
participant, you will learn to mobilize, inspire and nurture talent; build allies and high-performing teams and set
a gold standard for exemplary conduct through a resilient culture of quality excellence, innovation, on-going
improvement, accountability, integrity, compassion, selfless courage and genuine self-leadership.
Workshop Benefits
At the end of this workshop, you will acquire the proven skills to attract, empower, reward and retain talent;
get high commitment to a shared vision; delegate; bring out the best in others; and lead your team to success. You will
learn to recognize true priorities; assume responsibility and accountability; manage risks; diagnose and improve
your ability to address problems and conflicts; value diversity; build a culture based on trust and mutual respect;
inspire; mentor and act as a role model for others. You will take home new ideas, proven Harvard®
tools and sound timesaving skills, most of which are unavailable elsewhere.
Detailed Outline (2.5 days - 2 CEU)
1. Neglected Issues in Managing and Leading Teams
- Introduction: Three counterintuitive lessons most leaders ignore at their peril
- Fundamental drivers of excellent decisions and policies
- How to validate goals and prevent errors
- Practical team exercise and interactive feedback
- Setting priority and urgency: Theory and best practices to tackle pervasive challenges
- How to apply collaborative and soft power and other constructive instruments of influence and control
- Why evidence, logic and reason should, as a first choice, always prevail over power and even authority to
enforce decisions. The role of authority as a deterrent.
- Illustrations from participant's contexts and class discussion
2. Profession Team Builder: Key Success Factors
- Leadership knowledge (not necessarily diplomas), skills and much more
- Guided teamwork exemplarity within our reach
- How to forge exemplary team leadership in context
- Essential team-building and management skills
3. Prepare Your Team to Succeed Beyond Measure
- Team's and leader's roles: 6 keys to compatibility
- How to concurrently improve interpersonal relations and team performance
- FIRO-B psychometric exercises and interpretation on personal growth
- How to assign clear roles and prevent serious conflicts
- Teamwork: Harvard® Responsibility & Accountability Chart
- How to reduce usual delays in getting approvals
4. How to Motivate, Delegate and Empower Teams
- From theories to best practices: From Schein and Katz to Gander
- Motivating former peers, newcomers and old hands
- How to delegate, empower, control and get results
- Practical lessons from high-achieving team leaders
5. Management of Change for Top Performance
- Richard Beckhard's psychology of resistance to change
- Underlying causes matter including normalization of deviance
- What should change and in what sequence
- Changing attitudes and behavior: Do's and don'ts
- Turning resistance into a force for good
- How to orchestrate positive and irreversible change
6. Conflict Prevention, Diagnosis and Resolution
- How to discuss complaints with your team and others
- Conflict diagnosis and resolution road map
7. Managing Difficult Situations and Hostile People
- Teamwork on passive, resistant or openly hostile people
- How to nurture the misguided to take the high road
- How to firmly discipline without adverse effects
8. Managing Time and Organizing Your Team
- How to set priorities and schedule your week and day
- How to get and stay organized: Practical tools & tips
- Managing interruptions: Demonstration and practice
- 25 tips to effective e-mails and higher productivity
9. How to Conduct 360° Performance Reviews
- Two exercises: Sensitive performance reviews
- Practical tips for successful review meetings
- Managing nine staff reactions: Current best practices
- How to praise, reward, and share negative feedback
10. Inspiring Models of Exemplary Team Leaders
Webinar Leader: Alain Paul MARTIN
Alain Paul Martin coaches team leaders
to ask profound questions; act as exemplary leaders and apply decision science;
chart a bold vision
and a shared mission; co-innovate, craft and execute strategy with the details that count, while
building succession for a sustainable future.
 Alain leads webinars on
exemplary-team leadership, competitive advantage,
strategic innovation, strategy, principled negotiation (bar-certified seminar),
system thinking,
and management of crises (from incubation diagnosis and communication to resolution),
and other projects with high-severity risks (oil spills, gas, mining, nuclear power,
aerospace, supply chain, food and airport security, pandemics)
Alain is a 2012 Harvard Fellow, Advanced Leadership and is a Harvard Business School’s
alumnus
in entrepreneurship (OPM 1997-99). He studied advanced technology in France and
graduated in Commerce
(Quantitative Methods) from Concordia University in Montreal. He also gained cutting-edge skills in system
thinking and change management (MIT, Gestalt Institute of Cleveland) and is certified by Harvard
Law School to teach negotiation in corporations.
As a student, Alain worked with Peugeot in France,
German Broadcasting in Berlin, Carleton's hydrodynamic-engineering lab and
the University of Ottawa's particle-physics unit. He subsequently led corporate
IT projects at Bombardier Aerospace and Du Pont;
managed operations-research and system development at Domtar;
and exercised oversight over the engineering phase of collaborative
CIDA-World Bank capital projects including a 2800-km microwave
and a 660-km inter-city highway in Congo
and an emergency flood relief in Rwanda.
Alain was
praised by Desjardins’ CEO for his strategic-advisory role in building
"North-America's fastest-growing general insurer [quadrupling sales
and yielding tenfold raise in profit] and crafting "the vision and
strategic direction of a $75 billion financial institution" and the
"world's second strongest bank" (Bloomberg). Alain teamed-up with
the same CEO in the public sector, coaching a new team which, in 5 years,
saved thousands lives by reducing deaths (-35%)
and severe bodily injuries (-43%), despite 15% higher highway traffic; thus,
turning $486 million deficit into $20
million surplus.
Alain advised two prime ministers (4 years), the UNESCO’s DG, research directors
at Teck (12 years),
Canada largest diversified resource company, and Biokplus’ CEO. He addressed
complex technology and environmental
issues from the Arctic Circle (Canada’s Northwest Territories,
Russia’s Sakha Republic) to Africa.
In education and executive development, Alain was twice a graduate faculty member
at the University of Quebec where he taught Management-of-Change courses
(M.Sc. and Master's in Project Management).
He led Framingham University's system-thinking workshop on STEM education
(science, technology, engineering, mathematics). His exemplary-team leadership
workshops and strategy were held at Bertelsmann, Boeing, Boliden, Cap-Gemini,
E. ON (wind energy), France Loisirs, GE (USA, Canada and Europe), Harvard University,
MD Robotics, nuclear-energy companies (OPG's and CANDU's project/risk management),
a real-estate group, Skanska (Sweden), Textron's Bell Helicopters, the UN University in
Tokyo and governments. He also led seminars for IEEE, PMI, ACM, operations-research
societies (INFORMS, CORS), the Ivy-League's Leadership Summit at Harvard University,
Japan's Engineering Advancement Association (ENNA), Japan's Ministry of Economy,
Trade and Industry (METI), Asian Productivity Organization (APO), China Association
for Science and Technology (CAST). In 2020, he led webinars for the OCP Group, the world's
leader in the phosphate industry, based in Morocco, with worldwide activities,
ranging from mining to sustainable agriculture, food security and university research and education.
Alain is an award recipient (Bombardier-Aerospace/Canadair and the Canada Awards for
Excellence). He is recognized by Harvard-University's president for
his "Leadership, Vision and Service" and the Project Management Institute for his "outstanding
contribution to project management’s state-of-the-art".
Alain’s pro-bono civil-society work focuses on health, education and poverty reduction
(e.g. joint Sandy-Superstorm event at the French Embassy by Washington’s alumni clubs
(Chicago, Harvard, HBS, Wharton) . Inspired by Paul Farmer and Jim Kim, he led the creation
of Partners in Health Canada. He is a founding member, Harvard University’s ALI Coalition,
a member of the Société Mathématique de France
and was elected director and president of two Harvard Clubs for 10 years.
Alain is the author of the book titled "Harnessing the Power of Intelligence,
Counterintelligence & Surprise Events" which was recommended by leading scholars,
corporate executives and the intelligence community. He is currently preparing
the publication of a monograph series titled "Charting the Future with Exemplary Leadership".
The second edition of the first volume will be published in July 2020 under the title:
"value incubation foresight: managing high frequency and severity events and
stakeholders’ dynamics in business, government and geopolitics".
Alain teaches and consults both in French and English. He studied German and worked in Berlin
and Vienna. He is passionate about learning, governance, history, languages,
arts, sciences, running, hiking and windsurfing.
www.eharvard.org/pdi
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Workshop Leader’s Endorsements
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"Alain Paul Martin has a long and valued association with Teck Metals Ltd™ We believe that
Alain’s teachings go far beyond the typical project management focus on scope, schedule, cost, and, sometimes,
quality. Alain delves into topics that project managers working with complex topics or program managers dealing with
multiple complex and often inter-related projects need to know about and must become skilled at to be successful.
These teachings are supported by tools that we and our teams use on a regular basis to move ideas and concepts into
well-defined projects that can be managed with conventional project-management tools."
Rob Stephens, PhD
Director, Applied Research & Technology
Teck Metals Ltd.
Note: Teck is Canada's largest diversified resource firm.
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"Mr. Martin tirelessly invests his energy to leverage
his successes and networks into solutions that have a direct,
positive impact on the poor… Mr. Martin’s management background
and extensive experience in advising global leaders,
alongside his motivation to eradicate poverty and its ill effects, qualify him to make a uniquely valuable contribution
to addressing inequity on a societal level. With demonstrated skills in entrepreneurship, negotiation, and issue analysis,
he is precisely the sort of thoughtful, versatile leader we need to advocate on behalf of the poor and underserved."
Prof. Paul E. Farmer, MD, PhD
Chair, Global Health & Social Medicine
Harvard Medical School
Chief, Global Health Equity
Brigham and Women’s Hospital
Co-founder, Partners In Health
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Tuition Fees and How to Register
Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily
continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel
accommodation (if required).
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2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
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4.5-day Option: Regular fees: $2395; Government: $2345;
Group of 3 or more participants: $2295 per person.
This option includes the workshop titled
"Exemplary-Team Leadership & Management Skills Workshop, Part II".
How to register: Please call us toll free
in the USA and Canada: 1-800-HARVARD. International: +1-819-772-7777.
We are open 9 AM - 4 PM EDT, Monday through Thursday. Voicemail 24/7.
Workshop Locations and Hotel Accomodation
Bring This Webinar to Your Organization
We deliver private versions of this webinar worldwide to business and governments, NGOs and bar
associations and other societies. We would be delighted to work together with your team anywhere. Ask us
for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge
course materials and case studies most applicable to your environment.
Our fees are reasonable. Sales and value-added taxes (HST and PST or VAT) are extra.
The client is responsible for the conference room and audio-visual materials.
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Toll-free: USA & Canada: 1-800-HARVARD (1-800-427-8273).
+1-819-772-7777
Monday through Thursday: 9 AM to 4:00 PM, EDT. Voicemail: 24 hours 7 days
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European Distribution Centre for Harvard Planners: WH Smith, 248, rue de Rivoli, Paris,75001
Contact : Sylvie Goffinet +33 1 53 45 84 40. Métro Concorde.
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A Word about Exemplarity
from the Participant's Workbook
" Exemplarity in team leadership and self-leadership is the heart and soul
of innovation, progress, excellence and good governance. It takes a critical mass of exemplary leaders to
mobilize, build and deploy exemplary teams. Together, they can build allies and move forward their organization,
a country and, in
some cases, the world."
The building blocks of "exemplarity" are competence,
commitment, selfless courage, caring and solidarity, creativity, prudence, contextual
thinking, acting with a conscience and treating everyone with dignity
(utmost respect, not necessarily esteem) for a mission worth pursuing.
Considering its significance, exemplarity should be taught
and practiced in early education, like literacy and mathematics.
Participants’ Feedback
"Excellent workshop leader who concisely addressed concerns
illustrating with real-world examples! Although I have been a manager
for 18 years, I still found the seminar and course material useful."
Frank Tarbox
President
CTH Systems Inc.
"World-class seminar covering a broad range of topics in a coherent,
organized presentation of value to anyone working in/or considering a
career in management. Bravo!"
David Easton
Budget Budget, Human-Resources Sector
R.C.M.P.
"This is one of the best training courses I ever took. The practical
cases, examples and skills of this program will help me improve the
performance of my team and mine."
Alberto Hernandez
Engineering Manager
Avery Dennison
"Great course. Each day went more quickly than I expected.
Dry? No Way!"
Rick Rayner
Program Officer
Assessment & Collections, CRA
"Excellent speaker and workshop. I will recommend the program."
Jennifer Farrell
Business Development Specialist
Veritaag Technology House
"An excellent course. Alain Martin was very dynamic and kept our
attention every day."
André Martin
Section Head
General Chemistry and Organic Division
Patent Branch
Canadian Intellectual Property Organization
"Exceptional course - well worth the time and money. I will
recommend it to my peers and training coordinator."
Dave Green
Finance Resource Management, CRA
"In just three days of training, I am leaving with a full spectrum
of new ideas, a complete toolset and course materials that will serve
me for years!"
Marie-Joëlle Dulude
Liaison Leader
University of Ottawa
"I would highly recommend this course to any new manager or leader!
The acquired skills will help immensely in improving your effectiveness."
Michael Breen
Project Leader, Manufacturing Industries
Industry Canada
"PDI Seminars and Mr. Martin's expertise combine to provide aspiring
and accomplished executives with valuable information, strategies and
instruments for managerial excellence. The Professional Development Institute
is a priceless catalyst for personal and career advancement."
Ozzie Logozzo
Director, Real Estate College
Ontario Real Estate Association (OREA)
"Alain Martin has a vast experience and a great capacity to transfer
learning to participants. Bravo!"
Danny Coveney, Specialist
Training Simulation, Technical Operations
Nav Canada
"A very competent instructor; delivered an outstanding workshop... I
plan to take further seminars with Mr. Alain Martin."
J. Kassis
Web Technical Specialist
Information Technology Services (ITS)
"Alain's Workshop on Leadership Development clearly demonstrated his deep understanding across a wide spectrum of
disciplines relevant to the challenges today's leaders face globally. He has developed leadership and management tools
which he openly shared with his workshop participants. These concepts and techniques relevant for all levels leadership
can be implemented immediately and continuously. His course material was thought provoking, delivered in an energetic, warm
and caring manner. Thoroughly enjoyable and highly recommended."
Naomi Peters
Executive Assistant to the President & CEO
K+S Potash
"Excellent workshop. I recommend it to every manager."
Francine Charette
Manager, Sports Canada
"The workshop leader kept my undivided attention throughout the
three days."
Carole Durepos-Tremblay
Senior Assessment Officer, Finance & Procurement
National Capital Commission
"This course takes complex scenarios and provides concrete strategies
for achieving success."
Mary Ann Kane
Project Manager
Correctional Services
"This course was extremely helpful filled with useful and practical
information which I will use on a daily basis with each member of my team
and my own manager."
Louise Rousseau
Manager, Corporate communications
PWGSC
"I have been on many seminars over the last 13 years. I have never met
anyone (until Alain) that was able to relate his training to real-life examples.
Great job!"
Philip Rizcallah
Research Coordinator, Fire Safety
Institute for Research in Construction, Engineering
National Research Council
"This seminar was very insightful. I'm looking forward to applying
the practical knowledge learned. Great "real life" business examples!"
Caroline Paris
Director, Network Promotion
TV Ontario
"Great class involvement! The skills and tools acquired during this
seminar should help us use our limited resources more effectively and
effficiently."
John Stonier
Accident Investigator, Air Operations
Transportation Safety Board
"With a very experienced and captivating workshop leader, this course
should be mandatory for all DND project managers and directors. It is
grounded in the real practical world. It teaches you to keep the
blinders off; and promotes thinking out of our sometimes self-centered
box."
Sergeant T. Ernie-Parolin
Department of National Defense
"This workshop provided me with the fundamental tools to improve my
skills ranging from leadership to time management."
Capt. Adele Boivin
Manager, Base Construction Engineering
Department of National Defense
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