Exemplary Leadership & Management-Skills Workshop
for Team Leaders, New Managers and Senior Professionals Aspiring to Lead
The leadership role has never been an easy one and today it seems more difficult than ever, especially for new
managers and team leaders who must deliver a high performance with limited authority. The leader's job is
to get work done through their team and peers, among others; who, in a real sense, affect their
performance. It becomes critical, in terms of each leader's career, to ascertain that the
team members, peers and other stakeholders are working together at peak effectiveness. The focus of this workshop
is how to motivate and deliver such peak performance while preserving the dignity and self-esteem of all involved.
This workshop is for new managers, team leaders and other professionals aspiring to management and who wish to gain
practical skills and cutting-edge knowledge in leadership, team-building and managerial decision-making. As a
participant, you will learn to mobilize, inspire and nurture talent; build allies and high-performing teams and set
a gold standard for exemplary conduct through a resilient culture of quality excellence, innovation, on-going
improvement, accountability, integrity, compassion, selfless courage and genuine self-leadership.
At the end of this workshop, you will acquire the proven skills to attract, empower, reward and retain talent;
get high commitment to a shared vision; delegate; bring out the best in others; and lead your team to success. You will
learn to recognize true priorities; assume responsibility and accountability; manage risks; diagnose and improve
your ability to address problems and conflicts; value diversity; build a culture based on trust and mutual respect;
inspire; mentor and act as a role model for others. You will take home new ideas, proven Harvard®
tools and sound timesaving skills, most of which are unavailable elsewhere.
DETAILED OUTLINE (2.5 DAYS - 2 CEU)
1. Neglected Issues in Managing and Leading Teams
- Introduction: Three counterintuitive lessons most leaders ignore at their peril
- Fundamental drivers of excellent decisions and policies
- How to validate goals and prevent errors
- Practical team exercise and interactive feedback
- Setting priority and urgency: Theory and best practices to tackle pervasive challenges
- How to apply collaborative and soft power and other constructive instruments of influence and control
- Why evidence, logic and reason should, as a first choice, always prevail over power and even authority to
enforce decisions. The role of authority as a deterrent.
- Illustrations from participant's contexts and class discussion
2. Profession Team Builder: Key Success Factors
- Leadership knowledge (not necessarily diplomas), skills and much more
- Guided teamwork exemplarity within our reach
- How to forge exemplary team leadership in context
- Essential team-building and management skills
3. Prepare Your Team to Succeed Beyond Measure
- Team's and leader's roles: 6 keys to compatibility
- How to concurrently improve interpersonal relations and team performance
- FIRO-B psychometric exercises and interpretation on personal growth
- How to assign clear roles and prevent serious conflicts
- Teamwork: Harvard® Responsibility & Accountability Chart
- How to reduce usual delays in getting approvals
4. How to Motivate, Delegate and Empower Teams
- From theories to best practices: From Schein and Katz to Gander
- Motivating former peers, newcomers and old hands
- How to delegate, empower, control and get results
- Practical lessons from high-achieving team leaders
5. Management of Change for Top Performance
- Richard Beckhard's psychology of resistance to change
- Underlying causes matter including normalization of deviance
- What should change and in what sequence
- Changing attitudes and behavior: Do's and don'ts
- Turning resistance into a force for good
- How to orchestrate positive and irreversible change
6. Conflict Prevention, Diagnosis and Resolution
- How to discuss complaints with your team and others
- Conflict diagnosis and resolution road map
7. Managing Difficult Situations and Hostile People
- Teamwork on passive, resistant or openly hostile people
- How to nurture the misguided to take the high road
- How to firmly discipline without adverse effects
8. Managing Time and Organizing Your Team
- How to set priorities and schedule your week and day
- How to get and stay organized: Practical tools & tips
- Managing interruptions: Demonstration and practice
- 25 tips to effective e-mails and higher productivity
9. How to Conduct 360° Performance Reviews
- Two exercises: Sensitive performance reviews
- Practical tips for successful review meetings
- Managing nine staff reactions: Current best practices
- How to praise, reward, and share negative feedback
10. Inspiring Models of Exemplary Team Leaders
WORKSHOP LEADER: Alain Paul MARTIN
A Harvard Fellow (Advanced Leadership) educated in the science and practice of strategy,
negotiation and team leadership (Harvard Business and Law Schools, Concordia, MIT),
Alain Martin is a multilingual professional speaker on exemplary leadership, negotiation and
skills to boost innovation quality, capacity, velocity and usability.
A board member in the USA, Canada, Europe and Japan, Alain works mostly
behind the scene coaching
executives, team leaders, scientists, negotiators, marketers, lawyers, intelligence
analysts and executive assistants. An inventor who held patents (USA, Canada, Japan),
Alain is the Chief Architect of Harvard University Global System™
the innovative framework and practical toolkit applied in strategy formulation, principled
negotiation, risk and project management, personal time management,
team productivity and product/service incubation, design,
prototyping, development, production, value extraction and client retention.
Alain has advised two prime ministers of Canada (4 years), the UNESCOs
Director General, the CEOs of biotechnology firms (BiokPlus), APOCs CEO, Desjardins
(the world's second strongest bank according to Bloomberg) for 10 years. He held risk- and
IT-management positions at Du Pont, Bombardier, Domtar and
CBC-SRC. He was twice a faculty member at the University of Quebec
where he taught negotiation and change management
in the M.Sc. and MGP Project-Management programs.
Alain led assignments
where sensitive multipartite negotiations
were of paramount importance, including:
(a) the incubation of the Canadian Food Inspection Agency with Dr. Brian Morrissey;
(b) a brainstorming retreat with Health-Canadas
executives and medical professionals to prepare a risk-management strategy
nine months before Mad Cow was diagnosed in Canada;
(c) a proposal to the Prime Minister on defusing the growing tensions between Canada
and its Asian trade partners, particularly Japan, following the discovery of
mad-cow disease in Alberta;
(d) the merger of five agencies mandated to protect investors, maintain
the integrity of securities markets, and regulate financial institutions in Quebec;
(e) the creation of a trilateral cooperation network
to mobilize Canadian talent and know-how with petrodollar financing
(Kuwait, Abu Dhabi) for the benefit of the poorest nations in Asia and Africa;
(f) coaching leaders of the First Nations in British Columbia
and those of the Sakha (Yakutia) Republic to apply principled negotiation
in resolving critical issues with their respective
Alain has worked with Boeing, Boliden, Bombardier, Cap-Gemini,
Desjardins (banking, insurance), E.ON
(wind energy), Foro de Excelencia (Spain), France Loisirs, GE (USA, Canada, Europe),
Skanska, Textrons Bell Helicopters and governments.
He led seminars for IEEE, PMI, operations-research
societies (INFORMS, CORS), the Ivy-Leagues Leadership Summit at Harvard,
and Japans Engineering Advancement
Association, METI, APEO, the last two International Forums of
Excellence in Spain and the UN University in Tokyo.
Early in his career, Alain led international capital projects
ranging from inter-city microwave links to roads
and bridges, funded by CIDA and the World Bank.
In mining, oil and gas, Alain advised the government on large-scale
risks in Canadas North and Arctic (2014-16) and continues,
for years, to counsel executives and scientists of Tecks Applied
Research & Technology on strategy and project management.
Alain was selected as a 2012 Harvard Fellow in Advanced Leadership
(ALI) with peers committed to address important
issues including the environment, health, education and
governance. During his fellowship, Alain honed his expertise
in large-scale risks, mentored and delivered leadership
seminars to Harvard Universitys and other Ivy-Leagues
students and led the incubation of a complexity-reduction lab.
A current member of Harvard Faculty Club,
Alain graduated in Commerce (Quantitative Methods) from
Concordia University and is a Harvard Business Schools
alumnus in entrepreneurship (OPM, 1997-1999). He fine-tuned
his skills in management of change and social psychology
at MIT and the Gestalt Institute of Cleveland. He is also
certified to teach negotiation in the corporation by Harvard
Law School where he was privileged to learn from Robert Mnookin,
Lawrence Suskind, Bill Ury, Bruce Patten and the late Roger Fisher.
Recognized by the Project Management Institute (PMI)
for his outstanding contribution to the state-of-the-art
of project management, Alain was also honored by
the Presidents of Harvard University and Harvard Alumni
Association for his Leadership, Vision and Service
to Harvard community. He is the author of the book
Harnessing the Power of Intelligence
which was recommended by
leading scholars, corporate executives and
the competitive-intelligence community in Fortune 100 companies,
the Chief of the Defence Staff of the Canadian Forces
and the Office of the Chairman of the Joint Chiefs of Staff
of the US Department of Defense.
Building exemplary teams and leaders is the subject of Alains upcoming book.
Alains pro-bono work focuses on funding and providing advice
to advance health, education and poverty reduction. He is a founding
sponsor of Roger Fisher House, a conflict-resolution catalyst that
is now part of Mercy Corps. He is an Advisory Board Member of both Social
Hearts (Japan) and New Yorks Build Academy for global
education in architecture, engineering and
construction. Inspired by Drs. Jim Kim and Paul Farmer, Alain
led the creation of Partners in Health Canada by mobilizing resources to (a)
incorporate PIH as a charitable organization; (b) link PIH to
strategic allies and philanthropies; (c) host funding events and (d) manufacture
and deliver a fuel truck for PIH clinics in Haiti. He led funding
projects for the victims of Haitis earthquake, Japans Tohoku earthquake and
tsunami and Hurricane Sandy (with the support of French Embassy in Washington).
He also orchestrated initiatives for CHEO Childrens Hospital,
Food Banks, Canada Without Poverty and led three times Harvards
Global Month of Service.
Workshop Leader’s Endorsements
"Alain Paul Martin has a long and valued association with Teck Metals Ltd™ We believe that
Alain’s teachings go far beyond the typical project management focus on scope, schedule, cost, and, sometimes,
quality. Alain delves into topics that project managers working with complex topics or program managers dealing with
multiple complex and often inter-related projects need to know about and must become skilled at to be successful.
These teachings are supported by tools that we and our teams use on a regular basis to move ideas and concepts into
well-defined projects that can be managed with conventional project-management tools."
Rob Stephens, PhD
Director, Applied Research & Technology
Teck Metals Ltd.
Note: Teck is Canada's largest diversified resource firm.
"Mr. Martin tirelessly invests his energy to leverage
his successes and networks into solutions that have a direct,
positive impact on the poor
Mr. Martin’s management background
and extensive experience in advising global leaders,
alongside his motivation to eradicate poverty and its ill effects, qualify him to make a uniquely valuable contribution
to addressing inequity on a societal level. With demonstrated skills in entrepreneurship, negotiation, and issue analysis,
he is precisely the sort of thoughtful, versatile leader we need to advocate on behalf of the poor and underserved."
Prof. Paul E. Farmer, MD, PhD
Chair, Global Health & Social Medicine
Harvard Medical School
Chief, Global Health Equity
Brigham and Women’s Hospital
Co-founder, Partners In Health
TUITION FEES AND HOW TO REGISTER
Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily
continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel
accommodation (if required).
2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
4.5-day Option: Regular fees: $2395; Government: $2345;
Group of 3 or more participants: $2295 per person.
This option includes the workshop titled
"Exemplary-Team Leadership & Management Skills Workshop, Part II".
How to register: Please call us toll free
in the USA and Canada: 1-800-HARVARD. International: +1-819-772-7777.
We are open 9 AM - 4 PM EDT, Monday through Thursday. Voicemail 24/7.
WORKSHOP LOCATIONS AND HOTEL ACCOMMODATION
BRING THIS WORKSHOP TO YOUR ORGANIZATION
We deliver in-house versions of this workshop worldwide to business and governments, NGOs and bar
associations and other societies. We would be delighted to work together with your team anywhere. Ask us
for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge
course materials and case studies most applicable to your environment.
Our fees are reasonable. The travel expenses, if any, for seminar leaders are on cost-recovery basis. If applicable in your jurisdiction, sales and value-added taxes (HST and PST or VAT) are extra.
The client is responsible for the conference room and audio-visual materials.
A Word about Exemplarity
from the Participant's Workbook
in team leadership and self-leadership is the heart and soul
of innovation, progress, excellence and good governance. It takes a critical mass of exemplary leaders to
mobilize, build and deploy exemplary teams. Together, they can build allies and move forward their organization,
a country and, in
some cases, the world."
The building blocks of "exemplarity"
commitment, selfless courage, caring and solidarity, creativity, prudence, contextual
thinking, acting with a conscience and treating everyone with dignity
(utmost respect, not necessarily esteem) for a mission worth pursuing.
Considering its significance, exemplarity should be taught
and practiced in early education, like literacy and mathematics.
"Excellent workshop leader who concisely addressed concerns
illustrating with real-world examples! Although I have been a manager
for 18 years, I still found the seminar and course material useful."
CTH Systems Inc.
"World-class seminar covering a broad range of topics in a coherent,
organized presentation of value to anyone working in/or considering a
career in management. Bravo!"
Budget Budget, Human-Resources Sector
"This is one of the best training courses I ever took. The practical
cases, examples and skills of this program will help me improve the
performance of my team and mine."
"Great course. Each day went more quickly than I expected.
Dry? No Way!"
Assessment & Collections, CRA
"Excellent speaker and workshop. I will recommend the program."
Business Development Specialist
Veritaag Technology House
"An excellent course. Alain Martin was very dynamic and kept our
attention every day."
General Chemistry and Organic Division
Canadian Intellectual Property Organization
"Exceptional course - well worth the time and money. I will
recommend it to my peers and training coordinator."
Finance Resource Management, CRA
"In just three days of training, I am leaving with a full spectrum
of new ideas, a complete toolset and course materials that will serve
me for years!"
University of Ottawa
"I would highly recommend this course to any new manager or leader!
The acquired skills will help immensely in improving your effectiveness."
Project Leader, Manufacturing Industries
"PDI Seminars and Mr. Martin's expertise combine to provide aspiring
and accomplished executives with valuable information, strategies and
instruments for managerial excellence. The Professional Development Institute
is a priceless catalyst for personal and career advancement."
Director, Real Estate College
Ontario Real Estate Association (OREA)
"Alain Martin has a vast experience and a great capacity to transfer
learning to participants. Bravo!"
Danny Coveney, Specialist
Training Simulation, Technical Operations
"A very competent instructor; delivered an outstanding workshop... I
plan to take further seminars with Mr. Alain Martin."
Web Technical Specialist
Information Technology Services (ITS)
"Alain's Workshop on Leadership Development clearly demonstrated his deep understanding across a wide spectrum of
disciplines relevant to the challenges today's leaders face globally. He has developed leadership and management tools
which he openly shared with his workshop participants. These concepts and techniques relevant for all levels leadership
can be implemented immediately and continuously. His course material was thought provoking, delivered in an energetic, warm
and caring manner. Thoroughly enjoyable and highly recommended."
Executive Assistant to the President & CEO
"Excellent workshop. I recommend it to every manager."
Manager, Sports Canada
"The workshop leader kept my undivided attention throughout the
Senior Assessment Officer, Finance & Procurement
National Capital Commission
"This course takes complex scenarios and provides concrete strategies
for achieving success."
Mary Ann Kane
"This course was extremely helpful filled with useful and practical
information which I will use on a daily basis with each member of my team
and my own manager."
Manager, Corporate communications
"I have been on many seminars over the last 13 years. I have never met
anyone (until Alain) that was able to relate his training to real-life examples.
Research Coordinator, Fire Safety
Institute for Research in Construction, Engineering
National Research Council
"This seminar was very insightful. I'm looking forward to applying
the practical knowledge learned. Great "real life" business examples!"
Director, Network Promotion
"Great class involvement! The skills and tools acquired during this
seminar should help us use our limited resources more effectively and
Accident Investigator, Air Operations
Transportation Safety Board
"With a very experienced and captivating workshop leader, this course
should be mandatory for all DND project managers and directors. It is
grounded in the real practical world. It teaches you to keep the
blinders off; and promotes thinking out of our sometimes self-centered
Sergeant T. Ernie-Parolin
Department of National Defense
"This workshop provided me with the fundamental tools to improve my
skills ranging from leadership to time management."
Capt. Adele Boivin
Manager, Base Construction Engineering
Department of National Defense
From Participants in
"I was privileged to work with Alain Paul Martin at Harvard University,
attend his lectures and provide technical support for his research on complexity
Alain cares deeply about the students he mentors, Harvard staff
and his Advanced Leadership colleagues. He is passionate about social justice. His
compassion for the less privileged is genuine. Candid to share his mistakes, he welcomes
critical scrutiny of his work, listens, validates and acts on suggestions.
A model leader and educator with a touch of humility and captivating public speaker!"
Cochise Pearson, M.Ed.
Ivy Scholars Success
"Excellent colleague. Very dynamic. An asset in any team! Alain Paul is a plus!"
Josée Touchette, LLL, CPA-CMA, MBA
Chief Operating Officer
National Energy Board
"I have worked with Alain in many occasions to improve business strategy and execution,
and coach my management team. I also attended his leadership and negotiation training program.
A remarkable strategist with typical riguor and discipline of a professional engineer, he has
helped me reframe et solidify positionning to deliver key business outcomes. Extremmely generous,
committed to help and make a difference, he has part of the cream of the cream as business partner,
collaborator and 'catalyst'. Great coach, I owe him a lot."
Export Development Canada
"Alain Paul Martin is a true authority on the subject of risk, complexity reduction and the transfer of
universal skills. At some of the darkest hours in leading complex projects and managing global risks,
I turn to Alains methodologies clearly laid out in his seminal book Harnessing the Power of Intelligence,
Counter-Intelligence & Surprise Events. It is like the Physicians Desk Reference for strategists and practitioners
alike. Alain is a masterful public speaker and he captivated an audience of fellow HBS alumni and guests when
I hosted him at the French Embassy. Alain receives my highest praise."
Dante A. Disparte
Founder and CEO at Risk Cooperative
Global-Risk Agility and Decision-Making