The Professional Development Institute
Harvard University Global System
Harvard® Planner Group

Exemplary Leadership & Management-Skills Workshop
for Team Leaders, New Managers and Senior Professionals Aspiring to Lead

  • Workshop leader
  • Learning Objectives
  • Who Should Attend?
  • Workshop Outline
  • Tuition, Registrations & Venues

  • Learning Objectives

    The leadership role has never been an easy one and today it seems more difficult than ever, especially for new managers and team leaders who must deliver a high performance with limited authority. The leader's job is to get work done through their team and peers, among others; who, in a real sense, affect their performance. It becomes critical, in terms of each leader's career, to ascertain that the team members, peers and other stakeholders are working together at peak effectiveness. The focus of this workshop is how to motivate and deliver such peak performance while preserving the dignity and self-esteem of all involved.

    This workshop is for new managers, team leaders and other professionals aspiring to management and who wish to gain practical skills and cutting-edge knowledge in leadership, team-building and managerial decision-making. As a participant, you will learn to mobilize, inspire and nurture talent; build allies and high-performing teams and set a gold standard for exemplary conduct through a resilient culture of quality excellence, innovation, on-going improvement, accountability, integrity, compassion, selfless courage and genuine self-leadership.
    Workshop Benefits

    At the end of this workshop, you will acquire the proven skills to attract, empower, reward and retain talent; get high commitment to a shared vision; delegate; bring out the best in others; and lead your team to success. You will learn to recognize true priorities; assume responsibility and accountability; manage risks; diagnose and improve your ability to address problems and conflicts; value diversity; build a culture based on trust and mutual respect; inspire; mentor and act as a role model for others. You will take home new ideas, proven Harvard® tools and sound timesaving skills, most of which are unavailable elsewhere.

    Detailed Outline (2.5 days - 2 CEU)

    1. Neglected Issues in Managing and Leading Teams

    • Introduction: Three counterintuitive lessons most leaders ignore at their peril
    • Fundamental drivers of excellent decisions and policies
    • How to validate goals and prevent errors
    • Practical team exercise and interactive feedback
    • Setting priority and urgency: Theory and best practices to tackle pervasive challenges
    • How to apply collaborative and soft power and other constructive instruments of influence and control
    • Why evidence, logic and reason should, as a first choice, always prevail over power and even authority to enforce decisions. The role of authority as a deterrent.
    • Illustrations from participant's contexts and class discussion

    2. Profession Team Builder: Key Success Factors

    • Leadership knowledge (not necessarily diplomas), skills and much more
    • Guided teamwork exemplarity within our reach
    • How to forge exemplary team leadership in context
    • Essential team-building and management skills

    3. Prepare Your Team to Succeed Beyond Measure

    • Team's and leader's roles: 6 keys to compatibility
    • How to concurrently improve interpersonal relations and team performance
      • FIRO-B psychometric exercises and interpretation on personal growth
    • How to assign clear roles and prevent serious conflicts
    • Teamwork: Harvard® Responsibility & Accountability Chart
    • How to reduce usual delays in getting approvals

    4. How to Motivate, Delegate and Empower Teams

    • From theories to best practices: From Schein and Katz to Gander
    • Motivating former peers, newcomers and old hands
    • How to delegate, empower, control and get results
    • Practical lessons from high-achieving team leaders

    5. Management of Change for Top Performance

    • Richard Beckhard's psychology of resistance to change
      • Underlying causes matter including normalization of deviance
      • What should change and in what sequence
      • Changing attitudes and behavior: Do's and don'ts
    • Turning resistance into a force for good
    • How to orchestrate positive and irreversible change

    6. Conflict Prevention, Diagnosis and Resolution

    • How to discuss complaints with your team and others
    • Conflict diagnosis and resolution road map

    7. Managing Difficult Situations and Hostile People

    • Teamwork on passive, resistant or openly hostile people
    • How to nurture the misguided to take the high road
    • How to firmly discipline without adverse effects

    8. Managing Time and Organizing Your Team

    • How to set priorities and schedule your week and day
    • How to get and stay organized: Practical tools & tips
    • Managing interruptions: Demonstration and practice
    • 25 tips to effective e-mails and higher productivity

    9. How to Conduct 360° Performance Reviews

    • Two exercises: Sensitive performance reviews
    • Practical tips for successful review meetings
    • Managing nine staff reactions: Current best practices
    • How to praise, reward, and share negative feedback

    10. Inspiring Models of Exemplary Team Leaders


    Faculty Leader: Alain Paul MARTIN

    I am CEO of PDI ( www.eharvard.org/pdi), a global catalyst at the intersection of innovation, principled leadership, governance and strategy. I am concurrently the Chief Architect, Harvard University Global System for which my firm has a worldwide-trademark license from Harvard University; and which comprises cutting-edge instruments for managing innovation and performance-improvement projects. I led the discovery and development teams of this system, which was originally used by Skanska in Sweden; then the U.K., Germany, Finland and Saudi Arabia to manage capital projects ranging from a million to a multi-billion dollar budget.

    Alain Paul Martin, Workshop Leader Building on a wide-range of disciplines, failure lessons, best practices, leadership skills and my innovation's track record (patent holder: USA, Canada, Japan), I am deeply honored to chair innovation and foresight panels (e.g. « Preparing for New Pandemics: Lessons from Science and Policy », 2021 Horasis Extraordinary Conference on the USA); coach teams, leaders and board members of innovative organizations, NGOs and nations, to ask profound questions; listen reflectively; lead with intellectual integrity and exemplary self-leadership; focus on a shared purpose (including the stakeholder ecosystems, change drivers and cultures, across the value chain); be pragmatic in action; nurture reliable allies, a resilient-team ethos, diversity and solidarity for the common good; co-innovate; collaborate and compete to win ethically on the best value; apply decision sciences (cognitive and behavioral neuroscience, system thinking and operations research); craft and execute foresighted strategies (with the details that count); and a sustainable succession.

    I am a 2012 Harvard Fellow, Advanced Leadership and a 1997-99 Harvard Business School's entrepreneurship alumnus (OPM). I graduated in Commerce (Quantitative Methods) from Concordia University in Montréal; and studied advanced technology in Lille (France) with internships at Peugeot, ARD National TV Network (Berlin), the University of Ottawa (Particle Physics) and Carleton University's Hydrodynamics Lab.

    I acquired skills in system thinking and deep change management at the MIT Sloan School of Management and the Gestalt Institute of Cleveland (GIC), and mediation and advanced negotiation for lawyers, at Harvard Law School from which I am certified to teach negotiation in corporations. Lifetime learning is integral part of my mission and priorities (see my CV's page 4 on Education and Continuous Learning).

    I lead graduate courses and webinars on governance, exemplary team leadership, collaborative innovation funnels and ecosystems, strategic policies, managing high-stake negotiations (bar certified course) and stakeholder engagement (from issue incubation to resolution, strategic communication and agile implementation).

    I was twice a graduate-faculty member at the University of Québec where I taught Management of Change in the M.Sc. Project-Management program. I coached, for 12 years, the Applied Research & Technology directors and teams at Teck Metals, Canada's largest diversified resource firm. My exemplary-leadership workshops were held at Bertelsmann, Boeing, Boliden, Cap-Gemini, E.ON wind power, France Loisirs, GE (U.S., Canada, Europe), Harvard University and the Ivy-League's Leadership Summit, IEEE, Japan's METI and Engineering Advancement Association (ENNA), MD Robotics, Morocco's Mohammed VI Polytechnic University, OCP Group, operations-research societies, OPG Nuclear Power, the Project Management Institute (PMI), Skanska, Textron's Bell Helicopters, Tokyo's UN University and governments (Europe, the Americas and Asia).

    In finance and banking, I advised the Sr. VP, Audit & Human Resources on governance and strategy at Canada's National Bank whose CEO recommended my strategic-intelligence book. At Desjardins' the CEO, Mr. John Harbour, praised my ad-hoc role as the main strategic advisor who coached Desjardins' team to turn Canada's general-insurance laggard into the sector's flagship, through strategic innovations, leapfrogging Zurich and ING; to become "North-America's fastest-growing general insurer in 5 years" quadrupling sales with tenfold raise in profit. Desjardins also advanced actuarial research and later spearheaded the University of Sherbrooke's Responsible-Financing Chair. Upon the promotion of Mr. John Harbour to president of the parent company, I went on to act as the main strategic advisor in crafting "the vision and strategic direction of Desjardins, a $75 billion financial institution", and the "world's 2nd strongest bank" (according to Bloomberg at the time).

    I subsequently teamed-up, for the third time, with Mr. Harbour upon his appointment by Québec's Premier to head the SAAQ, a government agency that was struggling under the weight of a rampant $489 million debt, fast-rising deaths and severe injuries, due to highway accidents. I researched the best practices taught in leading actuarial schools and governance in precursor jurisdictions from North America to France, Sweden, the UK and New Zealand. Then, I coached the SAAQ team whose decisions, saved thousands of lives, in less than 5 years; reducing the death toll by 35% and severe bodily-injury accidents by 43%, despite a 15% increase in highway traffic; while: (1) building resilience to overcome future shocks, and (2) turning the nearly half a billion deficit into $20 million surplus. Mr. Harbour described my 12-year ad-hoc contribution in strategic thinking, governance, collaborative innovation and exemplary leadership, both at Desjardins and at the SAAQ, in a video in French at: www.eharvard.org/2020).

    In the public service, I advised the UNESCO's director general and authored "Overhauling the UNESCO and Strengthening Its Essence". For four years, I advised two prime ministers on strategic policies and was a non-partisan Executive Member of the Prime Minister's Committee on Government Reform. I also led assignments where sensitive multi-party negotiations were of paramount importance, including:

    • The creation, with Dr. Brian Morrissey, of the Canadian Food Inspection Agency to restore the public trust in the inspection system and position the country among the safest and trusted exporters;

    • Initiating, at my expense, research on the lessons learned in the U.K. from mad cow (BSE) and foot-and-mouth disease. Consequently, Dr. Morrissey and I led a brainstorming retreat with public-health executives and scientists to prepare Canada for possible BSE and variant Creutzfeldt-Jakob diseases (vCJD), nine months before BSE was diagnosed in Canada;

    • A proposal accepted by Canada's Prime Minister to defuse the growing tensions between Canada and its Asian trade partners, particularly Japan, following the discovery of mad-cow disease;

    • The merger of five agencies mandated to protect investors, maintain the integrity of securities markets, and regulate financial institutions in Québec;

    • Coaching leaders of the First Nations in British Columbia and those of the Sakha (Yakutia) Republic of the Russian Federation to apply mission setting, principled negotiation and proactive governance in resolving critical issues with their respective federal governments and corporate stakeholders;

    • Advising the government of the Northwest Territories (NWT) on large-scale environmental risks, from complex mine reclamations to potential oil and gas disasters in the NWT and the Arctic;

    • Recommending untied funds for the World Food Program (WFP) to act as a reliable ally, buy food locally and deliver promptly to meet major-flood victims' needs. Successfully negotiated with WFP (Rome), for CIDA, the implementation of the first project in Rwanda.

    • Co-initiated negotiations to mobilize petrodollar funds and Canadian expertise for the benefits of the poorest countries; thus, extending Canadian aid beyond the ParliamentR's approved budget.

    • Leading engineering projects in Equatorial Africa, funded by CIDA and the World Bank, including a flood rescue, a 2800-KM microwave link, a 660-KM inter-city highway and bridges.

    I led the creation of Radio Canada's (CBC) news-equity system to improve the impartiality of the delivery of news and public-affairs' programs, across six time zones, especially during elections, when accuracy and timely reporting are sine qua non conditions for transparency and effectiveness. Building on my experience at Germany's ARD in Berlin and knowledge of counterparts in democratic countries, I led the creation of Radio Canada's (CBC) news-equity system to improve the impartiality in the delivery of news and public-affairs programs, across six time zones; especially during elections and other critical times, where accuracy and timely reporting are sine qua non conditions for transparency and effectiveness. The operations-research based system also served to mitigate the national broadcaster's liability risks (especially in the protection against frivolous suits) and the independence critical to CBC's core mission.

    In 2019, under the guidance of Dr. Irene Porro, Framingham State University's Director of the Christa Corrigan McAuliffe Center for integrated Science Learning, I prepared and led a workshop, for leaders and educators of Massachusetts' school boards and schools. Building on my research at Harvard, the program focused on the applications of system thinking in the education of science, technology, engineering and mathematics (acronym STEM), enhanced by a decision-support module ("STEM+D") with interdisciplinary applications; centering on increasing the science capital (Pierre Bourdieu), reducing complexity and learning to build trust and consensus. Thus, teachers can now gradually prepare K-12 learners to:
    • Validate goals, facts, perceptions and biases; make assumptions explicit; and opt for rational decisions by seeking evidence and logic, as close as possible to the source(s) of expertise;

    • Learn to develop empathy for all stakeholders; hold the high moral ground; seek sustainable and just solutions; address the ever-changing risks and resistance to change inherent in complex issues;

    • Learn, before seeking approvals, to plan with rigor, candor, humility and constructive arguments that resonate with – and inspire the trust of – decision-makers and the broader constituencies with vested interests in the issue(s), including those with the power to veto controversial decisions.

    • Acquire proven project-planning, organization and execution skills, with a cutting-edge complexity-reduction framework and instruments superior to traditional techniques, such as the Critical Path Method.

    False information tend to spread to spread among the unwary, who may suffer from empathetic-listening deficit, fear, normalization of deviance, codependency and/or asymmetries of decision-making know-how. Acquiring a gradual proficiency, while in school, in decision literacy (D), at least on validity testing, is lofty and overdue. These skills accelerate STEM learning by opening the young minds to the immense applications of decision-making instruments and the deeply-rooted differentiation-integration (Lawrence-Lorsch) synergy of the four traditional disciplines to meet each learner's specific needs.

    Active in civil society, I mentor on crafting the NGO sextet of critical success factors (equity, solidarity, leadership, innovation, funding and governance). The purpose is to prevent and combat poverty and exclusion; and advance social justice, public health and STEM+D education. Inspired by Drs. Paul Farmer and Jim Kim, I led the creation of Partners in Health Canada to harness Canadian generosity for the public health of the poorest of poor. I led the funding for CHEO children's hospital, food banks, Canada Without Poverty, an earthquake and Japan's Tðhoku Tsunami victims. Supporting the American Red Cross for Sandy-Superstorm victims, we teamed-up with the French Embassy, Washington (DC) area's alumni clubs (Wharton, Chicago, HBS and Harvard) and the French-American Chamber of Commerce.

    I am recognized by the president of Harvard University for my "Leadership, Vision and Service" and the Project Management Institute for my "outstanding contribution to the state-of-the-art in project management". I am also a recipient of an award from Bombardier-Aerospace/Canadair and a Certificate of Merit from the Canada Awards for Excellence.

    I am a founding member of Harvard University's Advanced-Leadership (ALI) Coalition and a former president of two Harvard University clubs. I held memberships with Harvard Faculty Club, the Sierra Club, the Agile Alliance, the Association of Computing Machinery, HBS Club of New York, the Société mathématique de France (SMF) and the Jeunesses musicales de France (JM France). I am a founding sponsor of Roger Fisher House, a conflict-resolution catalyst that is now part of Mercy Corps. I am an Advisory Board Member of both Social Hearts (Tokyo, Japan) and New York's Build Academy which focuses on urban infrastructure, diversity, smart cities and sustainable and resilient design.

    I authored articles on strategic policies and the book titled "Harnessing the Power of Intelligence, Counterintelligence & Surprise Events" which was recommended by leading scholars, corporate executives and the intelligence community. I am currently preparing, for 2021, the publication of the second edition of: "Value Incubation Foresight: Managing High-Stake Events and Stakeholder Engagement in Business, Government and Geopolitics".

    For details about my education and executive development, please see page 4 at www.eharvard.org/martin/martin.pdf.

    Harvard University Global System was developed independently of Harvard University and is under trademark license.


    Workshop Leader’s Endorsements
      

    "Alain Paul Martin has a long and valued association with Teck Metals Ltd We believe that Alain’s teachings go far beyond the typical project management focus on scope, schedule, cost, and, sometimes, quality. Alain delves into topics that project managers working with complex topics or program managers dealing with multiple complex and often inter-related projects need to know about and must become skilled at to be successful. These teachings are supported by tools that we and our teams use on a regular basis to move ideas and concepts into well-defined projects that can be managed with conventional project-management tools."

    Rob Stephens, PhD
    Director, Applied Research & Technology
    Teck Metals Ltd.
    Note: Teck is Canada's largest diversified resource firm.

      

    "Mr. Martin tirelessly invests his energy to leverage his successes and networks into solutions that have a direct, positive impact on the poor… Mr. Martin’s management background and extensive experience in advising global leaders, alongside his motivation to eradicate poverty and its ill effects, qualify him to make a uniquely valuable contribution to addressing inequity on a societal level. With demonstrated skills in entrepreneurship, negotiation, and issue analysis, he is precisely the sort of thoughtful, versatile leader we need to advocate on behalf of the poor and underserved."

    Prof. Paul E. Farmer, MD, PhD
    Chair, Global Health & Social Medicine
          Harvard Medical School
    Chief, Global Health Equity
          Brigham and Women’s Hospital
    Co-founder, Partners In Health

      

    Tuition Fees and How to Register

    Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel accommodation (if required).
    • 2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
    • 4.5-day Option: Regular fees: $2395; Government: $2345; Group of 3 or more participants: $2295 per person.
      This option includes the workshop titled "Exemplary-Team Leadership & Management Skills Workshop, Part II".
      How to register: Please call us toll free in the USA and Canada: 1-800-HARVARD. International: +1-819-772-7777. We are open 9 AM - 4 PM EDT, Monday through Thursday. Voicemail 24/7.
    Workshop Locations and Hotel Accomodation
    Bring This Webinar to Your Organization

    We deliver private versions of this webinar worldwide to business and governments, NGOs and bar associations and other societies. We would be delighted to work together with your team anywhere. Ask us for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge course materials and case studies most applicable to your environment.

    Our fees are reasonable. Sales and value-added taxes (HST and PST or VAT) are extra.

    The client is responsible for the conference room and audio-visual materials.



    International 
    Toll-free: USA & Canada: 1-800-HARVARD (1-800-427-8273). +1-819-772-7777
    Monday through Thursday: 9 AM to 4:00 PM, EDT. Voicemail: 24 hours 7 days
     
     
    European Distribution Centre for Harvard Planners: WH Smith, 248, rue de Rivoli, Paris,75001
    Contact : Sylvie Goffinet  +33 1 53 45 84 40. Métro Concorde.



    A Word about Exemplarity
    from the Participant's Workbook

    "Exemplarity in team leadership and self-leadership is the heart and soul of innovation, progress, excellence and good governance. It takes a critical mass of exemplary leaders to mobilize, build and deploy exemplary teams. Together, they can build allies and move forward their organization, a country and, in some cases, the world."
    The building blocks of "exemplarity" are competence, commitment, selfless courage, caring and solidarity, creativity, prudence, contextual thinking, acting with a conscience and treating everyone with dignity (utmost respect, not necessarily esteem) for a mission worth pursuing. Considering its significance, exemplarity should be taught and practiced in early education, like literacy and mathematics.


    Participants’ Feedback

    "Excellent workshop leader who concisely addressed concerns illustrating with real-world examples! Although I have been a manager for 18 years, I still found the seminar and course material useful."

    Frank Tarbox
    President
    CTH Systems Inc.

    "World-class seminar covering a broad range of topics in a coherent, organized presentation of value to anyone working in/or considering a career in management. Bravo!"

    David Easton
    Budget Budget, Human-Resources Sector
    R.C.M.P.

    "This is one of the best training courses I ever took. The practical cases, examples and skills of this program will help me improve the performance of my team and mine."

    Alberto Hernandez
    Engineering Manager
    Avery Dennison

    "Great course. Each day went more quickly than I expected. Dry? No Way!"

    Rick Rayner
    Program Officer
    Assessment & Collections, CRA

    "Excellent speaker and workshop. I will recommend the program."

    Jennifer Farrell
    Business Development Specialist
    Veritaag Technology House

    "An excellent course. Alain Martin was very dynamic and kept our attention every day."

    André Martin
    Section Head
    General Chemistry and Organic Division
    Patent Branch
    Canadian Intellectual Property Organization

    "Exceptional course - well worth the time and money. I will recommend it to my peers and training coordinator."

    Dave Green
    Finance Resource Management, CRA

    "In just three days of training, I am leaving with a full spectrum of new ideas, a complete toolset and course materials that will serve me for years!"

    Marie-Joëlle Dulude
    Liaison Leader
    University of Ottawa

    "I would highly recommend this course to any new manager or leader! The acquired skills will help immensely in improving your effectiveness."

    Michael Breen
    Project Leader, Manufacturing Industries
    Industry Canada

    "PDI Seminars and Mr. Martin's expertise combine to provide aspiring and accomplished executives with valuable information, strategies and instruments for managerial excellence. The Professional Development Institute is a priceless catalyst for personal and career advancement."

    Ozzie Logozzo
    Director, Real Estate College
    Ontario Real Estate Association (OREA)

    "Alain Martin has a vast experience and a great capacity to transfer learning to participants. Bravo!"

    Danny Coveney, Specialist
    Training Simulation, Technical Operations
    Nav Canada

    "A very competent instructor; delivered an outstanding workshop... I plan to take further seminars with Mr. Alain Martin."

    J. Kassis
    Web Technical Specialist
    Information Technology Services (ITS)

    "Alain's Workshop on Leadership Development clearly demonstrated his deep understanding across a wide spectrum of disciplines relevant to the challenges today's leaders face globally. He has developed leadership and management tools which he openly shared with his workshop participants. These concepts and techniques relevant for all levels leadership can be implemented immediately and continuously. His course material was thought provoking, delivered in an energetic, warm and caring manner. Thoroughly enjoyable and highly recommended."

    Naomi Peters
    Executive Assistant to the President & CEO
    K+S Potash

    "Excellent workshop. I recommend it to every manager."

    Francine Charette
    Manager, Sports Canada

    "The workshop leader kept my undivided attention throughout the three days."

    Carole Durepos-Tremblay
    Senior Assessment Officer, Finance & Procurement
    National Capital Commission

    "This course takes complex scenarios and provides concrete strategies for achieving success."

    Mary Ann Kane
    Project Manager
    Correctional Services

    "This course was extremely helpful filled with useful and practical information which I will use on a daily basis with each member of my team and my own manager."

    Louise Rousseau
    Manager, Corporate communications
    PWGSC

    "I have been on many seminars over the last 13 years. I have never met anyone (until Alain) that was able to relate his training to real-life examples. Great job!"

    Philip Rizcallah
    Research Coordinator, Fire Safety
    Institute for Research in Construction, Engineering
    National Research Council

    "This seminar was very insightful. I'm looking forward to applying the practical knowledge learned. Great "real life" business examples!"

    Caroline Paris
    Director, Network Promotion
    TV Ontario

    "Great class involvement! The skills and tools acquired during this seminar should help us use our limited resources more effectively and effficiently."

    John Stonier
    Accident Investigator, Air Operations
    Transportation Safety Board

    "With a very experienced and captivating workshop leader, this course should be mandatory for all DND project managers and directors. It is grounded in the real practical world. It teaches you to keep the blinders off; and promotes thinking out of our sometimes self-centered box."

    Sergeant T. Ernie-Parolin
    Department of National Defense

    "This workshop provided me with the fundamental tools to improve my skills ranging from leadership to time management."

    Capt. Adele Boivin
    Manager, Base Construction Engineering
    Department of National Defense