Exemplary Leadership & Management-Skills Workshop
for Team Leaders, New Managers and Senior Professionals Aspiring to Lead
The leadership role has never been an easy one and today it seems more difficult than ever, especially for new
managers and team leaders who must deliver a high performance with limited authority. The leader's job is
to get work done through their team and peers, among others; who, in a real sense, affect their
performance. It becomes critical, in terms of each leader's career, to ascertain that the
team members, peers and other stakeholders are working together at peak effectiveness. The focus of this workshop
is how to motivate and deliver such peak performance while preserving the dignity and self-esteem of all involved.
This workshop is for new managers, team leaders and other professionals aspiring to management and who wish to gain
practical skills and cutting-edge knowledge in leadership, team-building and managerial decision-making. As a
participant, you will learn to mobilize, inspire and nurture talent; build allies and high-performing teams and set
a gold standard for exemplary conduct through a resilient culture of quality excellence, innovation, on-going
improvement, accountability, integrity, compassion, selfless courage and genuine self-leadership.
At the end of this workshop, you will acquire the proven skills to attract, empower, reward and retain talent;
get high commitment to a shared vision; delegate; bring out the best in others; and lead your team to success. You will
learn to recognize true priorities; assume responsibility and accountability; manage risks; diagnose and improve
your ability to address problems and conflicts; value diversity; build a culture based on trust and mutual respect;
inspire; mentor and act as a role model for others. You will take home new ideas, proven Harvard®
tools and sound timesaving skills, most of which are unavailable elsewhere.
Detailed Outline (2.5 days - 2 CEU)
1. Neglected Issues in Managing and Leading Teams
- Introduction: Three counterintuitive lessons most leaders ignore at their peril
- Fundamental drivers of excellent decisions and policies
- How to validate goals and prevent errors
- Practical team exercise and interactive feedback
- Setting priority and urgency: Theory and best practices to tackle pervasive challenges
- How to apply collaborative and soft power and other constructive instruments of influence and control
- Why evidence, logic and reason should, as a first choice, always prevail over power and even authority to
enforce decisions. The role of authority as a deterrent.
- Illustrations from participant's contexts and class discussion
2. Profession Team Builder: Key Success Factors
- Leadership knowledge (not necessarily diplomas), skills and much more
- Guided teamwork exemplarity within our reach
- How to forge exemplary team leadership in context
- Essential team-building and management skills
3. Prepare Your Team to Succeed Beyond Measure
- Team's and leader's roles: 6 keys to compatibility
- How to concurrently improve interpersonal relations and team performance
- FIRO-B psychometric exercises and interpretation on personal growth
- How to assign clear roles and prevent serious conflicts
- Teamwork: Harvard® Responsibility & Accountability Chart
- How to reduce usual delays in getting approvals
4. How to Motivate, Delegate and Empower Teams
- From theories to best practices: From Schein and Katz to Gander
- Motivating former peers, newcomers and old hands
- How to delegate, empower, control and get results
- Practical lessons from high-achieving team leaders
5. Management of Change for Top Performance
- Richard Beckhard's psychology of resistance to change
- Underlying causes matter including normalization of deviance
- What should change and in what sequence
- Changing attitudes and behavior: Do's and don'ts
- Turning resistance into a force for good
- How to orchestrate positive and irreversible change
6. Conflict Prevention, Diagnosis and Resolution
- How to discuss complaints with your team and others
- Conflict diagnosis and resolution road map
7. Managing Difficult Situations and Hostile People
- Teamwork on passive, resistant or openly hostile people
- How to nurture the misguided to take the high road
- How to firmly discipline without adverse effects
8. Managing Time and Organizing Your Team
- How to set priorities and schedule your week and day
- How to get and stay organized: Practical tools & tips
- Managing interruptions: Demonstration and practice
- 25 tips to effective e-mails and higher productivity
9. How to Conduct 360° Performance Reviews
- Two exercises: Sensitive performance reviews
- Practical tips for successful review meetings
- Managing nine staff reactions: Current best practices
- How to praise, reward, and share negative feedback
10. Inspiring Models of Exemplary Team Leaders
Webinar Leader: Alain Paul Martin
• Harvard-MIT Trained Leader: Meta-Innovation Scientist and Chief Architect, Harvard University Global
System™ • Serial Innovator: Manufacturing, Aerospace
and Social Innovations and New Organizations in the Private, Public and NGO Sectors
• Team Coach: Discovery, Scaling and Delivery of Innovation Processes, Products, Services and Platforms
• Educator: Exemplary Team & Technical Leadership, Innovation Ecosystems, Strategy, Managment
of Change, Principled Negotiation & Project Management
Education: A Harvard-MIT multidisciplinary-trained leader and 2012 Harvard Fellow, Advanced Leadership,
and entrepreneurship alumnus of Harvard Business School (1997-1999), Alain Paul Martin studied advanced technology
in France with internships at Peugeot, ARD National TV Network (Berlin), the University of Ottawa (Particle Physics)
and Carleton University's Hydrodynamics Lab. He subsequently graduated in Commerce (Quantitative Methods)
from Concordia University in Montreal; and acquired skills in system thinking and change management (MIT Sloan School,
Gestalt Institute of Cleveland), and mediation and advanced negotiation for lawyers, at Harvard Law School from which
he is certified to teach negotiation in corporations.
Current Mission: Advance meta-innovation: Alain Paul Martin leads PDI , a catalyst in principled leadership
and collaborative innovation, thanks to a diverse team of scientists, engineers, economists, assistants and clients.
The team distills the knowledge and best practices of innovation science, leadership, cognitive neuroscience,
psychology, decarburization and system thinking to spearhead innovations, that maximize user value, top and
bottom-line results and SDG/ESG impacts.
Mr. Martin is the Chief Architect, Harvard University Global System™ (for which PDI is Harvard
University's licensee). Alain led this System's design and a software version, used by Skanska (Finland,
Germany, Norway, Sweden and the U.K.) to manage projects ($1M to multi-billions). The present System includes
the Harvard® Roadmap for Exemplary and Collaborative Innovation. This roadmap will serve as the outline and
background document for the complete program. It facilitates the creation and scaling of competitive, ecologically
sustainable and socially beneficial user-centered products.
Faculty Chair: Mr. Martin currently leads graduate courses and corporate webinars on exemplary team and technical
leadership, the complete-innovation cycle and ecosystems, meta-innovation, and management of change and high-stake
negotiations (bar certified), and stakeholders' empowerment and engagement (from issue incubation to fruition or
graceful exit, including collective intelligence, strategic communication and strategic alliances) for scientists,
engineers, policy makers, team leaders and graduate students, in English and French.
Prior to COVID19, he taught graduate M.Sc. courses; and delivered workshops at Bertelsmann, Boliden (Sweden),
Cap-Gemini (Netherlands and U.K.), EON, Framingham University, The Engineering Advancement Association of Japan
(ENAA), GE Jet Engines (U.S., France and Canada), Harvard University and the Ivy-League's Leadership Summit,
MD Robotics, Mohammed VI Polytechnic University and OCP Group (Morocco), Ontario's Power Generation (Nuclear-Power
Engineering), Teck (Applied Research & Technology), Textron Bell Helicopters, UN University (Tokyo), University of
Quebec and governments (Canada, EU, U.S. and Latin America).
Track Record in Innovation and Management of Change
Alain Paul Martin is a meta-innovation scientist, with IT design, operations-research and management-science
experience, a patent recipient (U.S, Canada and Japan), a serial social innovator, a manufacturing-innovation
inventor at Peugeot and recipient of two aerospace awards from Bombardier-Canadair (now Airbus) for improving
aircraft manufacturing (CAM).
Mr. Martin invented practical mechanisms to empower support staff; and bring synergy to innovation teamwork and
master the finest details in project planning and progress control. The same mechanisms also permit international
project teams to share and probe complex plans and progress reports, across language boundaries, both in small
and large multi-billion dollar projects, including engineering and large-infrastructure programs.
In finance and banking, Desjardins' President John Harbour, praised Mr. Martin's role, as a 12-year main strategic
advisor, in crafting “the vision and strategic direction of Desjardins”, a $75 billion financial institution,
and “the world's 2nd strongest bank”, (Bloomberg's ranking at the time). In the general-insurance sector,
Mr. Martin coached the executive team to turn Desjardins from a laggard into the industry's flagship through
strategic innovations, leapfrogging Zurich and ING; and become “North-America's fastest-growing general insurer
in 5 years”, quadrupling sales and raising profit tenfold (CEO's video in French at
In the public service, Mr. Martin co-founded the Canadian Food Inspection Agency with Dr. Brian Morrissey who
led scientific research both at Fisheries & Oceans and Agriculture & Agri-Food Canada. He also teamed-up with
Mr. John Harbour to reform the SAAQ, an agency saddled with a $489 million debt, fast-rising deaths and severe
injuries, due to highway accidents. He coached the SAAQ strategic team whose decisions saved thousands of
lives, in less than 5 years; reducing the death toll (-35%) and severe bodily-injury accidents (-43%),
despite a 15% highway-traffic growth; while turning the $489 million debt into $20 million surplus.
Mr. Harbour described Martin's 12-year contribution, to Desjardins and the SAAQ, in strategic thinking
and innovation tools, in a video in French: www.eharvard.org/2020/harbour.mp4 (same as above hyperlink).
Mr. Martin advised two Canadian prime ministers on strategic policies. He also served as a non-partisan
Executive Member of the Prime Minister's Committee on Government Reform. He led assignments (public-health,
food security, bilateral trade, energy, mining and evaluation of passenger-inspection system and policies
at airports), where complex risks and sensitive multi-stakeholder negotiations (regional, national and
foreign governments, NGOs, corporate, union and First Nations' representatives and professional associations)
were of paramount importance. He also advised the UNESCO's director general and authored “Overhauling
the UNESCO and Strengthening Its Essence”. Early in his career, he directed infrastructural engineering
projects in Africa (660km-highway engineering funded by the World Bank, 2800km microwave-communication
infrastructure by CIDA).
During the 2019-2021 COVID pandemics, Mr. Martin chaired three international-foresight panels titled:
“Incubating Antidotes to Exclusion, Disinformation and Inequality”,
“Preparing for the New Pandemics: Lessons from Science and Policy” and “Sustainable
Growth and Scaling through Innovation and Strategic Alliances”.
Alain Paul Martin has a deep commitment and an extensive experience in mentoring, training and coaching executive,
administrative and presidential assistants and their leaders in Africa, Europe, Japan and North and Latin America,
both the public and private sectors, NGOs and unions. He leads two intensive leadership workshops for executive and
administrative assistants (description and video: www.eharvard.org/EA ). At the dawn of its inception, PDI led
the world in inclusion and diversity, including gender equity by delivering the first graduate-level
leadership-skills program for women. Fast forward 25 years, and armed with invaluable clients' experience
in aerospace, banking, building and infrastructure, mining, defense and governments, PDI launched an ongoing
initiative to make Harvard® tools accessible (without compromising value) to everyone in our
clients' project teams. As a result, PDI led the world again by delivering Advanced Workshops to enable Executive
and Administrative Assistants to excel in decision-making, leadership, procurement negotiations and fully participate
in team innovation, and project management (strategy formulation, scheduling, scarce-resource allocation, budgeting
and progress control). Empowering executive assistants, with skills of lasting value, is not only fair, humane
and dignified; but it is among the best evidence-based business investments yielding immediate returns, as indicated
in these international participant-testimonies on Youtube.
More details, including recognition, awards and praise by clients, leading Fortune 500 corporate executives and scholars,
at www.eharvard.org/martin, and defense leaders at www.eharvard.org/intelligence .
For more on Alain's innovative work in finance & banking, energy & mining, education, the public service and civil
society, please refer to : C.V. in PDF format
and detailed C.V.
Tuition Fees and How to Register
Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily
continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel
accommodation (if required).
2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
4.5-day Option: Regular fees: $2395; Government: $2345;
Group of 3 or more participants: $2295 per person.
This option includes the workshop titled
"Exemplary-Team Leadership & Management Skills Workshop, Part II".
How to register: Please call us toll free
in the USA and Canada: 1-800-HARVARD. International: +1-819-772-7777.
We are open 9 AM - 4 PM EDT, Monday through Thursday. Voicemail 24/7.
Workshop Locations and Hotel Accomodation
Bring This Program to Your Organization
We deliver private versions of this program worldwide, online, at the client's site and in tailor-made hybrid variants,
to business and governments, NGOs and bar
associations and other societies. We would be delighted to work together with your team anywhere. Ask us
for a proposal based on the number of participants, the seminar duration, and a selection of cutting-edge
course materials and case studies, most applicable to your specific environment.
Our fees are reasonable. Sales and value-added taxes (HST and PST or VAT) are extra.
The client is responsible for the conference room and audio-visual materials.
A Word about Exemplarity
from the Participant's Workbook
in team leadership and self-leadership is the heart and soul
of innovation, progress, excellence and good governance. It takes a critical mass of exemplary leaders to
mobilize, build and deploy exemplary teams. Together, they can build allies and move forward their organization,
a country and, in
some cases, the world."
The building blocks of "exemplarity"
commitment, selfless courage, caring and solidarity, creativity, prudence, contextual
thinking, acting with a conscience and treating everyone with dignity
(utmost respect, not necessarily esteem) for a mission worth pursuing.
Considering its significance, exemplarity should be taught
and practiced in early education, like literacy and mathematics.
"Excellent workshop leader who concisely addressed concerns
illustrating with real-world examples! Although I have been a manager
for 18 years, I still found the seminar and course material useful."
CTH Systems Inc.
"World-class seminar covering a broad range of topics in a coherent,
organized presentation of value to anyone working in/or considering a
career in management. Bravo!"
Budget Budget, Human-Resources Sector
"This is one of the best training courses I ever took. The practical
cases, examples and skills of this program will help me improve the
performance of my team and mine."
"Great course. Each day went more quickly than I expected.
Dry? No Way!"
Assessment & Collections, CRA
"Excellent speaker and workshop. I will recommend the program."
Business Development Specialist
Veritaag Technology House
"An excellent course. Alain Martin was very dynamic and kept our
attention every day."
General Chemistry and Organic Division
Canadian Intellectual Property Organization
"Exceptional course - well worth the time and money. I will
recommend it to my peers and training coordinator."
Finance Resource Management, CRA
"In just three days of training, I am leaving with a full spectrum
of new ideas, a complete toolset and course materials that will serve
me for years!"
University of Ottawa
"I would highly recommend this course to any new manager or leader!
The acquired skills will help immensely in improving your effectiveness."
Project Leader, Manufacturing Industries
"PDI Seminars and Mr. Martin's expertise combine to provide aspiring
and accomplished executives with valuable information, strategies and
instruments for managerial excellence. The Professional Development Institute
is a priceless catalyst for personal and career advancement."
Director, Real Estate College
Ontario Real Estate Association (OREA)
"Alain Martin has a vast experience and a great capacity to transfer
learning to participants. Bravo!"
Danny Coveney, Specialist
Training Simulation, Technical Operations
"A very competent instructor; delivered an outstanding workshop... I
plan to take further seminars with Mr. Alain Martin."
Web Technical Specialist
Information Technology Services (ITS)
"Alain's Workshop on Leadership Development clearly demonstrated his deep understanding across a wide spectrum of
disciplines relevant to the challenges today's leaders face globally. He has developed leadership and management tools
which he openly shared with his workshop participants. These concepts and techniques relevant for all levels leadership
can be implemented immediately and continuously. His course material was thought provoking, delivered in an energetic, warm
and caring manner. Thoroughly enjoyable and highly recommended."
Executive Assistant to the President & CEO
"Excellent workshop. I recommend it to every manager."
Manager, Sports Canada
"The workshop leader kept my undivided attention throughout the
Senior Assessment Officer, Finance & Procurement
National Capital Commission
"This course takes complex scenarios and provides concrete strategies
for achieving success."
Mary Ann Kane
"This course was extremely helpful filled with useful and practical
information which I will use on a daily basis with each member of my team
and my own manager."
Manager, Corporate communications
"I have been on many seminars over the last 13 years. I have never met
anyone (until Alain) that was able to relate his training to real-life examples.
Research Coordinator, Fire Safety
Institute for Research in Construction, Engineering
National Research Council
"This seminar was very insightful. I'm looking forward to applying
the practical knowledge learned. Great "real life" business examples!"
Director, Network Promotion
"Great class involvement! The skills and tools acquired during this
seminar should help us use our limited resources more effectively and
Accident Investigator, Air Operations
Transportation Safety Board
"With a very experienced and captivating workshop leader, this course
should be mandatory for all DND project managers and directors. It is
grounded in the real practical world. It teaches you to keep the
blinders off; and promotes thinking out of our sometimes self-centered
Sergeant T. Ernie-Parolin
Department of National Defense
"This workshop provided me with the fundamental tools to improve my
skills ranging from leadership to time management."
Capt. Adele Boivin
Manager, Base Construction Engineering
Department of National Defense