Exemplary Leadership & Management-Skills Workshop
for Team Leaders, New Managers and Senior Professionals Aspiring to Lead
The leadership role has never been an easy one and today it seems more difficult than ever, especially for new
managers and team leaders who must deliver a high performance with limited authority. The leader's job is
to get work done through their team and peers, among others; who, in a real sense, affect their
performance. It becomes critical, in terms of each leader's career, to ascertain that the
team members, peers and other stakeholders are working together at peak effectiveness. The focus of this workshop
is how to motivate and deliver such peak performance while preserving the dignity and self-esteem of all involved.
This workshop is for new managers, team leaders and other professionals aspiring to management and who wish to gain
practical skills and cutting-edge knowledge in leadership, team-building and managerial decision-making. As a
participant, you will learn to mobilize, inspire and nurture talent; build allies and high-performing teams and set
a gold standard for exemplary conduct through a resilient culture of quality excellence, innovation, on-going
improvement, accountability, integrity, compassion, selfless courage and genuine self-leadership.
At the end of this workshop, you will acquire the proven skills to attract, empower, reward and retain talent;
get high commitment to a shared vision; delegate; bring out the best in others; and lead your team to success. You will
learn to recognize true priorities; assume responsibility and accountability; manage risks; diagnose and improve
your ability to address problems and conflicts; value diversity; build a culture based on trust and mutual respect;
inspire; mentor and act as a role model for others. You will take home new ideas, proven Harvard®
tools and sound timesaving skills, most of which are unavailable elsewhere.
Detailed Outline (2.5 days - 2 CEU)
1. Neglected Issues in Managing and Leading Teams
- Introduction: Three counterintuitive lessons most leaders ignore at their peril
- Fundamental drivers of excellent decisions and policies
- How to validate goals and prevent errors
- Practical team exercise and interactive feedback
- Setting priority and urgency: Theory and best practices to tackle pervasive challenges
- How to apply collaborative and soft power and other constructive instruments of influence and control
- Why evidence, logic and reason should, as a first choice, always prevail over power and even authority to
enforce decisions. The role of authority as a deterrent.
- Illustrations from participant's contexts and class discussion
2. Profession Team Builder: Key Success Factors
- Leadership knowledge (not necessarily diplomas), skills and much more
- Guided teamwork exemplarity within our reach
- How to forge exemplary team leadership in context
- Essential team-building and management skills
3. Prepare Your Team to Succeed Beyond Measure
- Team's and leader's roles: 6 keys to compatibility
- How to concurrently improve interpersonal relations and team performance
- FIRO-B psychometric exercises and interpretation on personal growth
- How to assign clear roles and prevent serious conflicts
- Teamwork: Harvard® Responsibility & Accountability Chart
- How to reduce usual delays in getting approvals
4. How to Motivate, Delegate and Empower Teams
- From theories to best practices: From Schein and Katz to Gander
- Motivating former peers, newcomers and old hands
- How to delegate, empower, control and get results
- Practical lessons from high-achieving team leaders
5. Management of Change for Top Performance
- Richard Beckhard's psychology of resistance to change
- Underlying causes matter including normalization of deviance
- What should change and in what sequence
- Changing attitudes and behavior: Do's and don'ts
- Turning resistance into a force for good
- How to orchestrate positive and irreversible change
6. Conflict Prevention, Diagnosis and Resolution
- How to discuss complaints with your team and others
- Conflict diagnosis and resolution road map
7. Managing Difficult Situations and Hostile People
- Teamwork on passive, resistant or openly hostile people
- How to nurture the misguided to take the high road
- How to firmly discipline without adverse effects
8. Managing Time and Organizing Your Team
- How to set priorities and schedule your week and day
- How to get and stay organized: Practical tools & tips
- Managing interruptions: Demonstration and practice
- 25 tips to effective e-mails and higher productivity
9. How to Conduct 360° Performance Reviews
- Two exercises: Sensitive performance reviews
- Practical tips for successful review meetings
- Managing nine staff reactions: Current best practices
- How to praise, reward, and share negative feedback
10. Inspiring Models of Exemplary Team Leaders
Webinar Leader: Alain Paul MARTIN
Adhering to the Paris' UNFCC goals is part of everyone's mission. Building on a wide-range of disciplines,
best practices and leadership skills, I work hands-on with teams, boards and leaders of innovative firms,
NGOs and nations (with an unwavering commitment to the Paris Accord)
to focus on the common good, across their value chain, and on creative pathways to grow and ethically
compete on the best value. I coach teams to ask profound questions; act as exemplary self-leaders;
nurture core values across cultures; focus on mission; apply decision sciences (cognitive and
behavioral neuroscience, system thinking and operations research); co-innovate
(patent holder in the U.S., Canada and Japan); craft and execute a foresighted
mission-critical strategy with the details that count; and build succession for a sustainable-ecosystem future.
I teach collaborative innovation, principled negotiation (bar certified course), managing stakeholders'
dynamics (from issue incubation to resolution and communication); and managing high-risk projects and
virtual teams. I lead custom-crafted on site sessions with strict adherence to social distancing;
and have developed and delivered intensive hands-on interactive degree-granting and executive-development
webinars via Zoom, MS Teams and Skype.
I am a 2012 Harvard Fellow, Advanced Leadership and a Harvard Business School's entrepreneurship
alumnus (1997-99 OPM). I graduated in Commerce (Quantitative Methods) from Concordia University in
Montréal and studied advanced technology in Lille, France. I acquired skills in system thinking
and change management at the MIT Sloan School of Management and the Gestalt Institute of Cleveland
(GIC), and mediation and advanced negotiation for lawyers, at Harvard Law School from which I am
certified to teach negotiation in corporations.
I led the development of the system used by Skanska in Stockholm to manage multi-billion dollar projects.
I am Chief Architect, Harvard University Global System™ for which my firm has a
from Harvard University. I advise Biokplus' CEO, and coached, for 12 consecutive years, the Applied Research &
Technology team at Teck Metal, Canada's largest global diversified resource firm.
I worked in Massachusetts to advance the education of science, technology, engineering, mathematics
and decision sciences (STEM+D). Building on President Obama's 2012 "Mathematics and Science
Partnership (MSP)" initiative, I added, by necessity, the +D to STEM, in my workshop for teachers,
to expose the ultimate beneficiaries, namely K-12 learners, to new vistas of thinking and immense possibilities
afforded by the differentiation-integration of the four traditional disciplines represented
in the STEM acronym.
In finance and banking, I advised the Senior V.P., Audit and Human-Resources, at the National
Bank of Canada. Desjardins' CEO praised my ad-hoc role as the main strategic advisor who coached
Desjardins' executive team to turn Canada's general-insurance laggard into the industry's flagship,
leapfrogging Zurich and ING; and build a socially-responsible organization which,
incidentally, became "North-America's fastest-growing general insurer [quadrupling sales
with tenfold raise in profit] in 5 years." In the process, Desjardins advanced actuarial
research and later spearheaded the Chair in Responsible Financing, at the University of Sherbrooke.
Upon the promotion of the CEO, Mr. John Harbour, to president of Desjardins' parent organization,
I went on to act again as the main strategic advisor and hands-on coach in crafting "the vision and
strategic direction of Desjardins, a $75 billion financial institution", and the
"world's 2nd strongest bank" (according to Bloomberg at the time).
I subsequently teamed-up, for a third mandate, with Mr. John Harbour upon his appointment
by Québec's Premier to head the SAAQ,
a government agency that was struggling under the weight of a rampant $489 million debt, due partly to fast-rising
deaths and severe injuries, from highway accidents. I started by researching the best practices in
leading actuarial schools and precursor jurisdictions, around the world, from France to Sweden and
New Zealand. Then, I coached the SAAQ team which saved thousands of lives, in five years, reversing
and reducing the death toll by 35% and accidents with severe bodily injuries by 43%, despite a 15%
increase in Québec's highway traffic; while turning the nearly half a billion deficit
into $20 million surplus.
Mr. Harbour outlined my 12-year ad-hoc contribution in strategic thinking, innovation and exemplary leadership,
both at Desjardins and at the SAAQ, in a video in French at:
In the public service, I advised the UNESCO's director general and authored "Overhauling the
UNESCO and Strengthening Its Essence". For four years, I advised two prime ministers and was
a non-partisan Executive Member of the Prime Minister's Committee on Government Reform.
I also led assignments where sensitive multipartite negotiations were of paramount importance, including:
- The creation, with Dr. Brian Morrissey, of the Canadian Food Inspection Agency to restore the public trust
in the inspection system and position the country as a safe and trusted exporter;
- Initiating, at my expense, research on the lessons learned in the U.K. from mad cow (BSE) and
foot and mouth disease. Consequently, Dr. Morrissey and I led a brainstorming retreat with
public-health executives and scientists to prepare Canada for possible mad cow (BSE)
and variant Creutzfeldt-Jakob diseases (vCJD) nine months before BSE was diagnosed in Canada;
- A proposal accepted by the Prime Minister to defuse the growing tensions between Canada
and its Asian trade partners, particularly Japan, following the discovery of mad-cow disease;
- The merger of five agencies mandated to protect investors, maintain the integrity of securities
markets, and regulate financial institutions in Québec;
- Coaching leaders of the First Nations in British Columbia and those of the Sakha (Yakutia)
Republic of the Russian Federation to apply principled negotiation in resolving critical
issues with their respective federal governments and corporate stakeholders;
- Advising the government of the Northwest Territories (NWT) on large-scale environmental risks,
from existing and complex mine reclamations to potential oil and gas disasters in NWT and
- Trilateral cooperation in educational and infrastructural projects bringing together the
Governments of Canada and oil-producing countries to earmark Canadian expertise and
petro-dollar contribution for the benefits of the poorest of the poor countries.
Building on my experience at Germany's ARD in Berlin and knowledge of counterparts in democratic countries,
I led the creation of Radio Canada's (CBC) news-equity system to improve the impartiality in the delivery
of news and public-affairs programs, across six time zones, during elections and other critical
times, where accuracy and timely reporting are sine qua non
conditions for transparency and effectiveness.
The operations-research based system also served to mitigate the national broadcaster's liability risks
(especially in the protection against frivolous suits) and strengthened its independence.
In education and executive development, I was twice a graduate faculty member at the University of Québec
where I taught Management of Change to graduate students (M.Sc. and Master's in Project Management).
I led Framingham University's system-thinking workshop on STEM education (science, technology, engineering, mathematics).
My exemplary-team leadership workshops were held at Bertelsmann, Boeing, Boliden, Cap-Gemini,
E.ON (wind energy), France Loisirs, GE (USA, Canada and Europe), Harvard University, MD Robotics,
OPG Nuclear Power, Skanska (Sweden), Textron's Bell Helicopters, the UN University in Tokyo,
OCP Group, Mohammed VI Polytechnic University (Morocco), and governments in Europe, North America and Asia.
I also led seminars for the Institute of Electrical and Electronics Engineers (IEEE), the Project Management
Institute (PMI), the Association of Computing Machinery (ACM), operations-research societies (INFORMS, CORS),
the Ivy-League's Leadership Summit at Harvard University, Japan's Engineering Advancement Association
(ENNA), Japan's Ministry of Economy, Trade and Industry (METI), Asian Productivity Organization (APO),
China Association for Science and Technology (CAST), and the OCP Group, a global corporation with
activities in mining, sustainable agriculture, food security,
university research and education.
As a student, I volunteered with the Jeunesses musicales de France (JM France) in Montbéliard
and Lille, the Musikverein in Vienna and taught French in Surrey (UK). I subsequently worked with
Peugeot, German Broadcasting, Carleton's hydrodynamic-engineering lab and University of
Ottawa's particle-physics unit. I began my career with Bombardier, Du Pont and Domtar
in operations research and IT-management positions. I subsequently led engineering projects in
Equatorial Africa (Burundi, Rwanda and in both Congos, including a 2800-KM microwave link,
a 660-KM inter-city highway and bridges, and flood-rescue logistics, funded by CIDA and the World Bank.
I am an award recipient (Bombardier-Aerospace/Canadair and the Canada Awards for Excellence).
I was also recognized by the president of Harvard University for my "Leadership, Vision
and Service" and the Project Management Institute for "outstanding contribution
to the state-of-the-art of project management".
Active in civil society, I focus on funding and providing strategic advice to advance health,
education and poverty reduction. Inspired by Drs. Paul Farmer and Jim Kim, I led the creation
of Partners in Health Canada. I also led, among others, the funding for CHEO children's hospital,
food banks, Canada Without Poverty and the victims of Haiti's earthquake, Japan's Tohoku tsunami,
and Hurricane Sandy with the collaboration of the French Embassy and the alumni clubs of Chicago,
Harvard, HBS and Wharton in Washington (DC).
I am a founding member of Harvard University's ALI-Coalition and a former president of two
Harvard University clubs. I held memberships with Harvard Faculty Club, the Sierra Club, the Agile Alliance,
the Association of Computing Machinery, HBS Club of New York, the Société mathématique
de France (SMF) and the Jeunesses musicales de France (JM France). I am a founding sponsor of Roger Fisher
House, a conflict-resolution catalyst that is now part of Mercy Corps. I am an Advisory Board Member of
both Social Hearts (Tokyo, Japan) and New York's Build Academy which focuses on urban infrastructure,
smart cities and sustainable and resilient design. I also act as a speaker and panel chair on innovation,
governance, virtual teamwork and exemplary leadership in international conferences, the latest in
Spain and Portugal, before the COVID pandemics.
I am the author of the book titled "Harnessing the Power of Intelligence
" which was recommended
by leading scholars, corporate executives and the intelligence community. I am currently preparing
the publication of a monograph series titled "Charting the Future with Exemplary Leadership
The second edition of the first volume will be published in in 2021 under the title: "Value
Incubation Foresight: Managing High Frequency and Severity Events and Stakeholders' Dynamics in
Business, Government and Geopolitics
I teach in French and English. I studied German and worked in Berlin and Vienna. I am passionate
about learning, governance, history, languages, arts, sciences, running, hiking and windsurfing.
For details about my education and executive development, please see page 4 at
Workshop Leader’s Endorsements
"Alain Paul Martin has a long and valued association with Teck Metals Ltd™ We believe that
Alain’s teachings go far beyond the typical project management focus on scope, schedule, cost, and, sometimes,
quality. Alain delves into topics that project managers working with complex topics or program managers dealing with
multiple complex and often inter-related projects need to know about and must become skilled at to be successful.
These teachings are supported by tools that we and our teams use on a regular basis to move ideas and concepts into
well-defined projects that can be managed with conventional project-management tools."
Rob Stephens, PhD
Director, Applied Research & Technology
Teck Metals Ltd.
Note: Teck is Canada's largest diversified resource firm.
"Mr. Martin tirelessly invests his energy to leverage
his successes and networks into solutions that have a direct,
positive impact on the poor
Mr. Martin’s management background
and extensive experience in advising global leaders,
alongside his motivation to eradicate poverty and its ill effects, qualify him to make a uniquely valuable contribution
to addressing inequity on a societal level. With demonstrated skills in entrepreneurship, negotiation, and issue analysis,
he is precisely the sort of thoughtful, versatile leader we need to advocate on behalf of the poor and underserved."
Prof. Paul E. Farmer, MD, PhD
Chair, Global Health & Social Medicine
Harvard Medical School
Chief, Global Health Equity
Brigham and Women’s Hospital
Co-founder, Partners In Health
Tuition Fees and How to Register
Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily
continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel
accommodation (if required).
2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
4.5-day Option: Regular fees: $2395; Government: $2345;
Group of 3 or more participants: $2295 per person.
This option includes the workshop titled
"Exemplary-Team Leadership & Management Skills Workshop, Part II".
How to register: Please call us toll free
in the USA and Canada: 1-800-HARVARD. International: +1-819-772-7777.
We are open 9 AM - 4 PM EDT, Monday through Thursday. Voicemail 24/7.
Workshop Locations and Hotel Accomodation
Bring This Webinar to Your Organization
We deliver private versions of this webinar worldwide to business and governments, NGOs and bar
associations and other societies. We would be delighted to work together with your team anywhere. Ask us
for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge
course materials and case studies most applicable to your environment.
Our fees are reasonable. Sales and value-added taxes (HST and PST or VAT) are extra.
The client is responsible for the conference room and audio-visual materials.
A Word about Exemplarity
from the Participant's Workbook
in team leadership and self-leadership is the heart and soul
of innovation, progress, excellence and good governance. It takes a critical mass of exemplary leaders to
mobilize, build and deploy exemplary teams. Together, they can build allies and move forward their organization,
a country and, in
some cases, the world."
The building blocks of "exemplarity"
commitment, selfless courage, caring and solidarity, creativity, prudence, contextual
thinking, acting with a conscience and treating everyone with dignity
(utmost respect, not necessarily esteem) for a mission worth pursuing.
Considering its significance, exemplarity should be taught
and practiced in early education, like literacy and mathematics.
"Excellent workshop leader who concisely addressed concerns
illustrating with real-world examples! Although I have been a manager
for 18 years, I still found the seminar and course material useful."
CTH Systems Inc.
"World-class seminar covering a broad range of topics in a coherent,
organized presentation of value to anyone working in/or considering a
career in management. Bravo!"
Budget Budget, Human-Resources Sector
"This is one of the best training courses I ever took. The practical
cases, examples and skills of this program will help me improve the
performance of my team and mine."
"Great course. Each day went more quickly than I expected.
Dry? No Way!"
Assessment & Collections, CRA
"Excellent speaker and workshop. I will recommend the program."
Business Development Specialist
Veritaag Technology House
"An excellent course. Alain Martin was very dynamic and kept our
attention every day."
General Chemistry and Organic Division
Canadian Intellectual Property Organization
"Exceptional course - well worth the time and money. I will
recommend it to my peers and training coordinator."
Finance Resource Management, CRA
"In just three days of training, I am leaving with a full spectrum
of new ideas, a complete toolset and course materials that will serve
me for years!"
University of Ottawa
"I would highly recommend this course to any new manager or leader!
The acquired skills will help immensely in improving your effectiveness."
Project Leader, Manufacturing Industries
"PDI Seminars and Mr. Martin's expertise combine to provide aspiring
and accomplished executives with valuable information, strategies and
instruments for managerial excellence. The Professional Development Institute
is a priceless catalyst for personal and career advancement."
Director, Real Estate College
Ontario Real Estate Association (OREA)
"Alain Martin has a vast experience and a great capacity to transfer
learning to participants. Bravo!"
Danny Coveney, Specialist
Training Simulation, Technical Operations
"A very competent instructor; delivered an outstanding workshop... I
plan to take further seminars with Mr. Alain Martin."
Web Technical Specialist
Information Technology Services (ITS)
"Alain's Workshop on Leadership Development clearly demonstrated his deep understanding across a wide spectrum of
disciplines relevant to the challenges today's leaders face globally. He has developed leadership and management tools
which he openly shared with his workshop participants. These concepts and techniques relevant for all levels leadership
can be implemented immediately and continuously. His course material was thought provoking, delivered in an energetic, warm
and caring manner. Thoroughly enjoyable and highly recommended."
Executive Assistant to the President & CEO
"Excellent workshop. I recommend it to every manager."
Manager, Sports Canada
"The workshop leader kept my undivided attention throughout the
Senior Assessment Officer, Finance & Procurement
National Capital Commission
"This course takes complex scenarios and provides concrete strategies
for achieving success."
Mary Ann Kane
"This course was extremely helpful filled with useful and practical
information which I will use on a daily basis with each member of my team
and my own manager."
Manager, Corporate communications
"I have been on many seminars over the last 13 years. I have never met
anyone (until Alain) that was able to relate his training to real-life examples.
Research Coordinator, Fire Safety
Institute for Research in Construction, Engineering
National Research Council
"This seminar was very insightful. I'm looking forward to applying
the practical knowledge learned. Great "real life" business examples!"
Director, Network Promotion
"Great class involvement! The skills and tools acquired during this
seminar should help us use our limited resources more effectively and
Accident Investigator, Air Operations
Transportation Safety Board
"With a very experienced and captivating workshop leader, this course
should be mandatory for all DND project managers and directors. It is
grounded in the real practical world. It teaches you to keep the
blinders off; and promotes thinking out of our sometimes self-centered
Sergeant T. Ernie-Parolin
Department of National Defense
"This workshop provided me with the fundamental tools to improve my
skills ranging from leadership to time management."
Capt. Adele Boivin
Manager, Base Construction Engineering
Department of National Defense