Exemplary Leadership & Management-Skills Workshop
for Team Leaders, New Managers and Senior Professionals Aspiring to Lead
The leadership role has never been an easy one and today it seems more difficult than ever, especially for new
managers and team leaders who must deliver a high performance with limited authority. The leader's job is
to get work done through their team and peers, among others; who, in a real sense, affect their
performance. It becomes critical, in terms of each leader's career, to ascertain that the
team members, peers and other stakeholders are working together at peak effectiveness. The focus of this workshop
is how to motivate and deliver such peak performance while preserving the dignity and self-esteem of all involved.
This workshop is for new managers, team leaders and other professionals aspiring to management and who wish to gain
practical skills and cutting-edge knowledge in leadership, team-building and managerial decision-making. As a
participant, you will learn to mobilize, inspire and nurture talent; build allies and high-performing teams and set
a gold standard for exemplary conduct through a resilient culture of quality excellence, innovation, on-going
improvement, accountability, integrity, compassion, selfless courage and genuine self-leadership.
At the end of this workshop, you will acquire the proven skills to attract, empower, reward and retain talent;
get high commitment to a shared vision; delegate; bring out the best in others; and lead your team to success. You will
learn to recognize true priorities; assume responsibility and accountability; manage risks; diagnose and improve
your ability to address problems and conflicts; value diversity; build a culture based on trust and mutual respect;
inspire; mentor and act as a role model for others. You will take home new ideas, proven Harvard®
tools and sound timesaving skills, most of which are unavailable elsewhere.
Detailed Outline (2.5 days - 2 CEU)
1. Neglected Issues in Managing and Leading Teams
- Introduction: Three counterintuitive lessons most leaders ignore at their peril
- Fundamental drivers of excellent decisions and policies
- How to validate goals and prevent errors
- Practical team exercise and interactive feedback
- Setting priority and urgency: Theory and best practices to tackle pervasive challenges
- How to apply collaborative and soft power and other constructive instruments of influence and control
- Why evidence, logic and reason should, as a first choice, always prevail over power and even authority to
enforce decisions. The role of authority as a deterrent.
- Illustrations from participant's contexts and class discussion
2. Profession Team Builder: Key Success Factors
- Leadership knowledge (not necessarily diplomas), skills and much more
- Guided teamwork exemplarity within our reach
- How to forge exemplary team leadership in context
- Essential team-building and management skills
3. Prepare Your Team to Succeed Beyond Measure
- Team's and leader's roles: 6 keys to compatibility
- How to concurrently improve interpersonal relations and team performance
- FIRO-B psychometric exercises and interpretation on personal growth
- How to assign clear roles and prevent serious conflicts
- Teamwork: Harvard® Responsibility & Accountability Chart
- How to reduce usual delays in getting approvals
4. How to Motivate, Delegate and Empower Teams
- From theories to best practices: From Schein and Katz to Gander
- Motivating former peers, newcomers and old hands
- How to delegate, empower, control and get results
- Practical lessons from high-achieving team leaders
5. Management of Change for Top Performance
- Richard Beckhard's psychology of resistance to change
- Underlying causes matter including normalization of deviance
- What should change and in what sequence
- Changing attitudes and behavior: Do's and don'ts
- Turning resistance into a force for good
- How to orchestrate positive and irreversible change
6. Conflict Prevention, Diagnosis and Resolution
- How to discuss complaints with your team and others
- Conflict diagnosis and resolution road map
7. Managing Difficult Situations and Hostile People
- Teamwork on passive, resistant or openly hostile people
- How to nurture the misguided to take the high road
- How to firmly discipline without adverse effects
8. Managing Time and Organizing Your Team
- How to set priorities and schedule your week and day
- How to get and stay organized: Practical tools & tips
- Managing interruptions: Demonstration and practice
- 25 tips to effective e-mails and higher productivity
9. How to Conduct 360° Performance Reviews
- Two exercises: Sensitive performance reviews
- Practical tips for successful review meetings
- Managing nine staff reactions: Current best practices
- How to praise, reward, and share negative feedback
10. Inspiring Models of Exemplary Team Leaders
Faculty Leader: Alain Paul MARTIN
I am the CEO of PDI (
, a global catalyst at the intersection of innovation, principled
leadership, governance and strategy.
I am concurrently the Chief Architect, Harvard University Global System™
for which my firm has a worldwide-trademark license from Harvard University; and which comprises
cutting-edge instruments for managing innovation and performance-improvement projects. I led the
discovery and development teams of this system, which was originally used by Skanska in Sweden;
then the U.K., Germany, Finland and Saudi Arabia to manage capital projects ranging from a million to a multi-billion
Building on a wide-range of disciplines, failure lessons, best practices, leadership skills
and my innovation's track record (patent holder: USA, Canada, Japan), I am deeply honored
to chair innovation and foresight panels (e.g. « Preparing for New Pandemics: Lessons from Science
and Policy », 2021 Horasis Extraordinary Conference on the USA); coach teams, leaders
and board members of innovative organizations, NGOs and nations, to ask profound questions; listen reflectively;
lead with intellectual integrity and exemplary self-leadership; focus on a shared purpose
(including the stakeholder ecosystems, change drivers and cultures, across the value chain);
be pragmatic in action; nurture reliable allies, a resilient-team ethos, diversity
and solidarity for the common good; co-innovate; collaborate and
compete to win ethically on the best value; apply decision sciences (cognitive and behavioral neuroscience,
system thinking and operations research); craft and execute foresighted strategies
(with the details that count); and a sustainable succession.
I am a 2012 Harvard Fellow, Advanced Leadership and a 1997-99 Harvard Business School's entrepreneurship
alumnus (OPM). I graduated in Commerce (Quantitative Methods) from Concordia University in Montréal;
and studied advanced technology in Lille (France) with internships at Peugeot, ARD National TV Network (Berlin),
the University of Ottawa (Particle Physics) and Carleton University's Hydrodynamics Lab.
I acquired skills in system thinking and deep change management at the MIT
Sloan School of Management and the Gestalt Institute of Cleveland (GIC), and mediation and advanced negotiation
for lawyers, at Harvard Law School from which I am certified to teach negotiation in corporations.
Lifetime learning is integral part of my mission and priorities
(see my CV's page 4
on Education and Continuous Learning).
I lead graduate courses and webinars on governance, exemplary team leadership, collaborative
innovation funnels and ecosystems, strategic policies, managing high-stake negotiations (bar certified course)
and stakeholder engagement (from issue incubation to resolution, strategic communication
and agile implementation).
I was twice a graduate-faculty member at the University of Québec where I taught Management of Change
in the M.Sc. Project-Management program. I coached, for 12 years, the Applied Research & Technology directors and teams
at Teck Metals, Canada's largest diversified resource firm. My exemplary-leadership workshops were held
at Bertelsmann, Boeing, Boliden, Cap-Gemini, E.ON wind power, France Loisirs, GE (U.S., Canada, Europe),
Harvard University and the Ivy-League's Leadership Summit, IEEE, Japan's METI and Engineering
Advancement Association (ENNA), MD Robotics, Morocco's Mohammed VI Polytechnic University,
OCP Group, operations-research societies, OPG Nuclear Power,
the Project Management Institute (PMI), Skanska, Textron's Bell Helicopters, Tokyo's UN University and
governments (Europe, the Americas and Asia).
In finance and banking, I advised the Sr. VP, Audit & Human Resources on governance and strategy at Canada's National Bank whose
CEO recommended my strategic-intelligence book. Desjardins' President John Harbour praised my role as the main
strategic advisor in crafting "the vision and
strategic direction of Desjardins, a $75 billion financial institution", and the "world's 2nd strongest bank"
(according to Bloomberg at the time). Earlier, I also coached for five years, the general-insurance executive team to
turn Desjardins into the industry's flagship
through strategic innovations, leapfrogging Zurich and ING; and become "North-America's fastest-growing general
insurer, quadrupling sales and raising profit tenfold (in 5 years"). Desjardins also advanced actuarial research and
later spearheaded the University of Sherbrooke's Responsible-Financing Chair.
I subsequently teamed-up, for the third time, with Mr. Harbour upon his appointment by Québec's
Premier to head the SAAQ, a government agency that was struggling under the weight of a rampant $489 million
debt, fast-rising deaths and severe injuries, due to highway accidents. I researched the best practices taught in
leading actuarial schools and governance in precursor jurisdictions from North America to France,
Sweden, the UK and New Zealand. Then, I coached the SAAQ team whose decisions, saved thousands of lives,
in less than 5 years; reducing the death toll by 35% and severe bodily-injury accidents by 43%, despite a 15% increase in
highway traffic; while: (1) building resilience to overcome future shocks, and (2) turning
the nearly half a billion deficit into $20 million surplus. Mr. Harbour described my 12-year ad-hoc
contribution in strategic thinking, governance, collaborative innovation and exemplary leadership,
both at Desjardins and at the SAAQ, in a video in French at:
In the public service, I advised the UNESCO's director general and authored "Overhauling the
UNESCO and Strengthening Its Essence". For four years, I advised two prime ministers on strategic policies
a non-partisan Executive Member of the Prime Minister's Committee on Government Reform.
I also led assignments where sensitive multi-party negotiations were of paramount importance, including:
- The creation, with Dr. Brian Morrissey, of the Canadian Food Inspection Agency to restore the public trust
in the inspection system and position the country among the safest and trusted exporters;
- Researching, at my expense, the U.K.'s lessons from mad cow (BSE) and variant Creutzfeldt-Jakob
diseases (vCJD). Consequently, Dr. Morrissey and I led an intensive workshop to prepare public-health executives
and scientists nine months before BSE was diagnosed in the country;
- A proposal accepted by Canada's Prime Minister to defuse the growing tensions between Canada
and its Asian trade partners, particularly Japan, following the discovery of mad-cow disease;
- The merger of five agencies mandated to protect investors, maintain the integrity of securities
markets, and regulate financial institutions in Québec;
- Coaching leaders of the First Nations in British Columbia and those of the Sakha (Yakutia)
Republic of the Russian Federation to apply mission setting, principled negotiation
and proactive governance in resolving inter and intra-government issues;
- Advising the government of the Northwest Territories (NWT) on large-scale environmental risks,
from complex mine reclamations to potential oil and gas disasters in the NWT and
- Recommending untied funds for the World Food Program (WFP) to act as a reliable ally, buy food
locally and deliver promptly to meet major-flood victims' needs. Successfully negotiated
with WFP (Rome), for CIDA, the implementation of the first project in Rwanda.
- Co-initiated negotiations to mobilize petrodollar funds and Canadian expertise for the benefits
of the poorest countries; thus, extending Canadian aid beyond the ParliamentR's
- Leading engineering projects in Equatorial Africa, funded by CIDA and the World Bank,
including a flood rescue, a 2800-KM microwave link, a 660-KM inter-city highway and bridges.
I led the creation of Radio Canada's (CBC) news-equity system to improve the impartiality of the delivery
of news and public-affairs' programs, across six time zones, especially during elections, when accuracy and timely reporting are sine qua non conditions for transparency and effectiveness.
Building on my experience at Germany's ARD in Berlin and knowledge of counterparts in democratic countries,
I led the creation of Radio Canada's (CBC) news-equity system to improve the impartiality in the delivery
of news and public-affairs programs, across six time zones; especially during elections and other critical
times, where accuracy and timely reporting are sine qua non
conditions for transparency and effectiveness.
The operations-research based system also served to mitigate the national broadcaster's liability risks
(especially in the protection against frivolous suits) and the independence critical to CBC's core mission.
In 2019, under the guidance of Dr. Irene Porro, Framingham State University's Director of the Christa Corrigan
McAuliffe Center for integrated Science
Learning, I prepared and led a workshop, for leaders and educators of Massachusetts'
school boards and schools. Building on my research at Harvard, the program
focused on the applications of system thinking in the education of science, technology, engineering and
mathematics (acronym STEM), enhanced by a decision-support module ("STEM+D") with interdisciplinary
applications; centering on increasing the science capital (Pierre Bourdieu), reducing complexity and learning
to build trust and consensus. Thus, teachers can now gradually prepare K-12 learners to:
- Validate goals, facts, perceptions and biases; make assumptions explicit; and opt for rational
decisions by seeking evidence and logic, as close as possible to the source(s) of expertise;
- Learn to develop empathy for all stakeholders; hold the high moral ground;
seek sustainable and just solutions; address the ever-changing risks and resistance
to change inherent in complex issues;
- Learn, before seeking approvals, to plan with rigor, candor, humility and
constructive arguments that resonate with – and inspire the trust of – decision-makers
and the broader constituencies with vested interests in the issue(s),
including those with the power to veto controversial decisions.
- Acquire proven project-planning, organization and execution skills, with a cutting-edge
framework and instruments superior to traditional techniques, such as the Critical Path Method.
People with serious character flaws strive on spreading misinformation among the unwary,
who may suffer from empathetic-listening deficit, fear, normalization of deviance, codependency and/or
asymmetries of decision-making know-how. Much of their flaws can be traced to parental and early-education deficits.
Higher-education establishments can reinforce positive values and related behavior; but face an uphill battle
with dishonest, prejudiced, self-centered and morally-corrupt students. That is why
the above decision-literacy module (D) gradually addresses the K-12 critical need for empathy, the high moral ground,
rigor, candor, humility and constructive dialogue to build trust and consensus. Acquiring
such a proficiency, at least on validity testing, is lofty and overdue. These skills also accelerate
STEM learning by opening the young minds to the immense
applications of decision-making instruments and the deeply-rooted differentiation-integration
(Lawrence-Lorsch) synergy of the four traditional disciplines to meet each learner's specific needs.
Active in civil society, I mentor on crafting the NGO sextet of critical success factors (equity, solidarity,
leadership, innovation, funding and governance). The purpose is to prevent and combat poverty
and exclusion; and advance social justice, public health and
STEM+D education. Inspired by Drs. Paul Farmer and Jim Kim, I led the creation
of Partners in Health Canada to harness Canadian generosity for the public health
of the poorest of poor. I led the funding for CHEO children's hospital, food banks,
Canada Without Poverty, an earthquake and Japan's Tðhoku Tsunami victims.
Supporting the American Red Cross for Sandy-Superstorm victims, we teamed-up with
the French Embassy, Washington (DC) area's alumni clubs (Wharton, Chicago,
HBS and Harvard) and the French-American Chamber of Commerce.
I am recognized by the president of Harvard University for my "Leadership, Vision and Service"
and the Project Management Institute for my "outstanding contribution to the state-of-the-art in
project management". I am also a recipient of an award from Bombardier-Aerospace/Canadair and a
Certificate of Merit from the Canada Awards for Excellence.
I am a founding member of Harvard University's Advanced-Leadership (ALI) Coalition and a former president of two
Harvard University clubs. I held memberships with Harvard Faculty Club, the Sierra Club, the Agile Alliance,
the Association of Computing Machinery, HBS Club of New York, the Société mathématique
de France (SMF) and the Jeunesses musicales de France (JM France). I am a founding sponsor of Roger Fisher
House, a conflict-resolution catalyst that is now part of Mercy Corps. I am an Advisory Board Member of
both Social Hearts (Tokyo, Japan) and New York's Build Academy which focuses on urban infrastructure, diversity,
smart cities and sustainable and resilient design.
I authored articles on strategic policies and the book titled
the Power of Intelligence, Counterintelligence & Surprise Events
" which was recommended
by leading scholars, corporate executives and the intelligence community. I am currently preparing, for 2021,
the publication of the second edition of: "Value
Incubation Foresight: Probing for Novelty, the Unseen and the Overlooked, in Incubating Events and
For details about my education and executive development, please see page 4 at
® "Harvard" and "Harvard University" are registered trademarks of
The President and Fellows of Harvard College.
™ "Harvard University Global System" was developed independently of Harvard
University and is under trademark license.
™ "Professional Development Institute" is, since 1974, a trademark of The Professional
Development Institute PDI Inc.
Workshop Leader’s Endorsements
"Alain Paul Martin has a long and valued association with Teck Metals Ltd™ We believe that
Alain’s teachings go far beyond the typical project management focus on scope, schedule, cost, and, sometimes,
quality. Alain delves into topics that project managers working with complex topics or program managers dealing with
multiple complex and often inter-related projects need to know about and must become skilled at to be successful.
These teachings are supported by tools that we and our teams use on a regular basis to move ideas and concepts into
well-defined projects that can be managed with conventional project-management tools."
Rob Stephens, PhD
Director, Applied Research & Technology
Teck Metals Ltd.
Note: Teck is Canada's largest diversified resource firm.
"Mr. Martin tirelessly invests his energy to leverage
his successes and networks into solutions that have a direct,
positive impact on the poor
Mr. Martin’s management background
and extensive experience in advising global leaders,
alongside his motivation to eradicate poverty and its ill effects, qualify him to make a uniquely valuable contribution
to addressing inequity on a societal level. With demonstrated skills in entrepreneurship, negotiation, and issue analysis,
he is precisely the sort of thoughtful, versatile leader we need to advocate on behalf of the poor and underserved."
Prof. Paul E. Farmer, MD, PhD
Chair, Global Health & Social Medicine
Harvard Medical School
Chief, Global Health Equity
Brigham and Women’s Hospital
Co-founder, Partners In Health
Tuition Fees and How to Register
Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily
continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel
accommodation (if required).
2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
4.5-day Option: Regular fees: $2395; Government: $2345;
Group of 3 or more participants: $2295 per person.
This option includes the workshop titled
"Exemplary-Team Leadership & Management Skills Workshop, Part II".
How to register: Please call us toll free
in the USA and Canada: 1-800-HARVARD. International: +1-819-772-7777.
We are open 9 AM - 4 PM EDT, Monday through Thursday. Voicemail 24/7.
Workshop Locations and Hotel Accomodation
Bring This Webinar to Your Organization
We deliver private versions of this webinar worldwide to business and governments, NGOs and bar
associations and other societies. We would be delighted to work together with your team anywhere. Ask us
for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge
course materials and case studies most applicable to your environment.
Our fees are reasonable. Sales and value-added taxes (HST and PST or VAT) are extra.
The client is responsible for the conference room and audio-visual materials.
A Word about Exemplarity
from the Participant's Workbook
in team leadership and self-leadership is the heart and soul
of innovation, progress, excellence and good governance. It takes a critical mass of exemplary leaders to
mobilize, build and deploy exemplary teams. Together, they can build allies and move forward their organization,
a country and, in
some cases, the world."
The building blocks of "exemplarity"
commitment, selfless courage, caring and solidarity, creativity, prudence, contextual
thinking, acting with a conscience and treating everyone with dignity
(utmost respect, not necessarily esteem) for a mission worth pursuing.
Considering its significance, exemplarity should be taught
and practiced in early education, like literacy and mathematics.
"Excellent workshop leader who concisely addressed concerns
illustrating with real-world examples! Although I have been a manager
for 18 years, I still found the seminar and course material useful."
CTH Systems Inc.
"World-class seminar covering a broad range of topics in a coherent,
organized presentation of value to anyone working in/or considering a
career in management. Bravo!"
Budget Budget, Human-Resources Sector
"This is one of the best training courses I ever took. The practical
cases, examples and skills of this program will help me improve the
performance of my team and mine."
"Great course. Each day went more quickly than I expected.
Dry? No Way!"
Assessment & Collections, CRA
"Excellent speaker and workshop. I will recommend the program."
Business Development Specialist
Veritaag Technology House
"An excellent course. Alain Martin was very dynamic and kept our
attention every day."
General Chemistry and Organic Division
Canadian Intellectual Property Organization
"Exceptional course - well worth the time and money. I will
recommend it to my peers and training coordinator."
Finance Resource Management, CRA
"In just three days of training, I am leaving with a full spectrum
of new ideas, a complete toolset and course materials that will serve
me for years!"
University of Ottawa
"I would highly recommend this course to any new manager or leader!
The acquired skills will help immensely in improving your effectiveness."
Project Leader, Manufacturing Industries
"PDI Seminars and Mr. Martin's expertise combine to provide aspiring
and accomplished executives with valuable information, strategies and
instruments for managerial excellence. The Professional Development Institute
is a priceless catalyst for personal and career advancement."
Director, Real Estate College
Ontario Real Estate Association (OREA)
"Alain Martin has a vast experience and a great capacity to transfer
learning to participants. Bravo!"
Danny Coveney, Specialist
Training Simulation, Technical Operations
"A very competent instructor; delivered an outstanding workshop... I
plan to take further seminars with Mr. Alain Martin."
Web Technical Specialist
Information Technology Services (ITS)
"Alain's Workshop on Leadership Development clearly demonstrated his deep understanding across a wide spectrum of
disciplines relevant to the challenges today's leaders face globally. He has developed leadership and management tools
which he openly shared with his workshop participants. These concepts and techniques relevant for all levels leadership
can be implemented immediately and continuously. His course material was thought provoking, delivered in an energetic, warm
and caring manner. Thoroughly enjoyable and highly recommended."
Executive Assistant to the President & CEO
"Excellent workshop. I recommend it to every manager."
Manager, Sports Canada
"The workshop leader kept my undivided attention throughout the
Senior Assessment Officer, Finance & Procurement
National Capital Commission
"This course takes complex scenarios and provides concrete strategies
for achieving success."
Mary Ann Kane
"This course was extremely helpful filled with useful and practical
information which I will use on a daily basis with each member of my team
and my own manager."
Manager, Corporate communications
"I have been on many seminars over the last 13 years. I have never met
anyone (until Alain) that was able to relate his training to real-life examples.
Research Coordinator, Fire Safety
Institute for Research in Construction, Engineering
National Research Council
"This seminar was very insightful. I'm looking forward to applying
the practical knowledge learned. Great "real life" business examples!"
Director, Network Promotion
"Great class involvement! The skills and tools acquired during this
seminar should help us use our limited resources more effectively and
Accident Investigator, Air Operations
Transportation Safety Board
"With a very experienced and captivating workshop leader, this course
should be mandatory for all DND project managers and directors. It is
grounded in the real practical world. It teaches you to keep the
blinders off; and promotes thinking out of our sometimes self-centered
Sergeant T. Ernie-Parolin
Department of National Defense
"This workshop provided me with the fundamental tools to improve my
skills ranging from leadership to time management."
Capt. Adele Boivin
Manager, Base Construction Engineering
Department of National Defense