Exemplary Leadership & Management-Skills Workshop
for Team Leaders, New Managers and Senior Professionals Aspiring to Lead
The leadership role has never been an easy one and today it seems more difficult than ever, especially for new
managers and team leaders who must deliver a high performance with limited authority. The leader's job is
to get work done through their team and peers, among others; who, in a real sense, affect their
performance. It becomes critical, in terms of each leader's career, to ascertain that the
team members, peers and other stakeholders are working together at peak effectiveness. The focus of this workshop
is how to motivate and deliver such peak performance while preserving the dignity and self-esteem of all involved.
This workshop is for new managers, team leaders and other professionals aspiring to management and who wish to gain
practical skills and cutting-edge knowledge in leadership, team-building and managerial decision-making. As a
participant, you will learn to mobilize, inspire and nurture talent; build allies and high-performing teams and set
a gold standard for exemplary conduct through a resilient culture of quality excellence, innovation, on-going
improvement, accountability, integrity, compassion, selfless courage and genuine self-leadership.
At the end of this workshop, you will acquire the proven skills to attract, empower, reward and retain talent;
get high commitment to a shared vision; delegate; bring out the best in others; and lead your team to success. You will
learn to recognize true priorities; assume responsibility and accountability; manage risks; diagnose and improve
your ability to address problems and conflicts; value diversity; build a culture based on trust and mutual respect;
inspire; mentor and act as a role model for others. You will take home new ideas, proven Harvard®
tools and sound timesaving skills, most of which are unavailable elsewhere.
Detailed Outline (2.5 days - 2 CEU)
1. Neglected Issues in Managing and Leading Teams
- Introduction: Three counterintuitive lessons most leaders ignore at their peril
- Fundamental drivers of excellent decisions and policies
- How to validate goals and prevent errors
- Practical team exercise and interactive feedback
- Setting priority and urgency: Theory and best practices to tackle pervasive challenges
- How to apply collaborative and soft power and other constructive instruments of influence and control
- Why evidence, logic and reason should, as a first choice, always prevail over power and even authority to
enforce decisions. The role of authority as a deterrent.
- Illustrations from participant's contexts and class discussion
2. Profession Team Builder: Key Success Factors
- Leadership knowledge (not necessarily diplomas), skills and much more
- Guided teamwork exemplarity within our reach
- How to forge exemplary team leadership in context
- Essential team-building and management skills
3. Prepare Your Team to Succeed Beyond Measure
- Team's and leader's roles: 6 keys to compatibility
- How to concurrently improve interpersonal relations and team performance
- FIRO-B psychometric exercises and interpretation on personal growth
- How to assign clear roles and prevent serious conflicts
- Teamwork: Harvard® Responsibility & Accountability Chart
- How to reduce usual delays in getting approvals
4. How to Motivate, Delegate and Empower Teams
- From theories to best practices: From Schein and Katz to Gander
- Motivating former peers, newcomers and old hands
- How to delegate, empower, control and get results
- Practical lessons from high-achieving team leaders
5. Management of Change for Top Performance
- Richard Beckhard's psychology of resistance to change
- Underlying causes matter including normalization of deviance
- What should change and in what sequence
- Changing attitudes and behavior: Do's and don'ts
- Turning resistance into a force for good
- How to orchestrate positive and irreversible change
6. Conflict Prevention, Diagnosis and Resolution
- How to discuss complaints with your team and others
- Conflict diagnosis and resolution road map
7. Managing Difficult Situations and Hostile People
- Teamwork on passive, resistant or openly hostile people
- How to nurture the misguided to take the high road
- How to firmly discipline without adverse effects
8. Managing Time and Organizing Your Team
- How to set priorities and schedule your week and day
- How to get and stay organized: Practical tools & tips
- Managing interruptions: Demonstration and practice
- 25 tips to effective e-mails and higher productivity
9. How to Conduct 360° Performance Reviews
- Two exercises: Sensitive performance reviews
- Practical tips for successful review meetings
- Managing nine staff reactions: Current best practices
- How to praise, reward, and share negative feedback
10. Inspiring Models of Exemplary Team Leaders
Faculty Leader & Chair, Innovation & Foresight Panels: Alain Paul MARTIN
Alain Paul Martin's meta-innovation mission is twofold: advancing innovation quality
to maximize user value and SDG/ESG impact; and democratizing the worldwide access, for all, to
the best innovation education, practical instruments (framewors, roadmaps, algorithms)
and strategic ecosystems. Alain leads the creation and scaling of groundbreaking products and organizations
(banking, advanced technology, energy, mining, education, government);
and chairs innovation and foresight panels.
Alain currently teaches courses and workshops in exemplary leadership and innovation ecosystems (contextual,
strategic and deep/extended), idea generation and cross-pollination, structured creativity, leadership and management
of change for scientists, engineers, policy makers, team leaders and graduate students,
in English, French and via simultaneous translation in other languages.
In this program, Alain will demonstrate game-changing cases, including the invention of a multinationally patented and
Harvard-University's branded product, and several innovations where he was a lead strategist, in transforming
lagging businesses (banking & finance, large-scale manufacturing) and government agencies into long-lasting
leaders in their respective sectors and the best performers by SDG/ESG impact (thousands of lives saved, over
25 millions metric-ton reduction in carbon dioxde footprint per annum) and financial metrics (in $billions).
The case studies include a highly-profitable groundbreaking innovation with a lasting worldwide carbon-footprint
reduction impact — the first award-winning business innovation earning the prestigious United Nations'
Environment Programme (UNEP).
Alain taught graduate courses in management of change; and delivered leadership workshops (Bertelsmann, Cap-Gemini,
EON, Framingham State University, France Loisirs, GE (Canada, France, U.S.), Harvard and the Ivy-League's
Leadership Summit, Japan's METI and Engineering Advancement Association (ENNA), MD Robotics, Morocco's
OCP Group and Mohammed VI Polytechnic University, Ontario's OPG Nuclear Power, operations-research societies,
the Project Management Institute (PMI), Teck Resources, Textron's Bell Helicopter, United Nations'
University (Tokyo) and governments (Brazil, Canada, China, EU, Japan, Mexico, U.S.).
Concurrently, Alain is the CEO of PDI (
www.eharvard.org/pdi), a catalyst
in principled leadership and innovation, and Chief Architect, Harvard University
Global System™ (for which PDI is Harvard University's licensee), comprising
cutting-edge innovation and performance-improvement instruments. He led the discovery,
design and scaling of this system, first used by Skanska (Sweden; U.K., Germany, Finland and
Saudi Arabia) to manage $1M to multi-billion dollar projects.
Alain is a 2012 Harvard Fellow, Advanced Leadership, a Harvard Business School's entrepreneurship
alumnus (OPM 1997-99) and a 6-year president (10-year director) of two Harvard clubs. He is recognized
by Harvard University's president for his "Leadership, Vision and Service" and PMI for
"outstanding contribution to the state-of-the-art of project management". He is a patent
recipient (U.S., Canada and Japan) for the Harvard University Planner and is also an
aerospace-award's recipient for a manufacturing innovation at Bombardier (Canadair), now Airbus.
Alain graduated in Commerce (Quantitative Methods) from Concordia University (Montréal) and
studied advanced technology in Lille (France) with internships at Peugeot, ARD National
TV Network (Berlin), the University of Ottawa (Particle Physics) and Carleton University
(Hydrodynamics Lab). He acquired skills in system thinking and change management
(MIT Sloan School, Gestalt Institute of Cleveland), and mediation and advanced negotiation
for lawyers, at Harvard Law School from which he is certified to teach negotiation in corporations.
Lifetime learning is part of his mission (see
C.V. page 4 on Education and Continuous Learning)
His current research centers on contributing to innovation science (concepts, principles,
frameworks and tools) to maximize both user value and SDG/ESG impact. He focuses on harnessing
the opportunities of the strategic, contextual and deep ecosystems and improving
value-incubation, idea-generation and cross-pollination practices, upstream in
the innovation funnel to imagine, design and deliver economically viable, ecologically
sustainable and socially beneficial user-centered innovations (products, services, policies and
organizations). Alain builds on the current knowledge of cognitive neuroscience
to raise innovation foresight and capability; reduce cognitive-fixation
bias; practice mindfulness and understand stakeholders' dynamics. These developments are
making inroads into creativity practices (idea generation, cross-pollination and structured design)
and sustainable value delivery. They are seamless but ubiquitous, across the entire tech and
non-tech spectra of groundbreaking economic and social innovations, from life sciences,
robotics and infrastructure to safety, education, social justice and policy development.
Democratizing leadership, by empowering high-school educated users with cutting-edge innovation and decision-making
tools, is a worldwide priority. Alain's contribution is to make Harvard® innovation and
project-management tools (incl. Harvard® Innovation Funnel, ecosystems and roadmaps),
accessible to this constituency. Moreover, inspired by the groundbreaking inventions of Louis Braille
(Braille Code), Joseph D. Becker (Unicode) and music notations, he developped a simplified
coding structure for international project teams to share project plans and progress reports,
across language boundaries. The approach was applied successfully in multi-billion dollar projects.
Alain's upcoming book "Deep Dive into Value Incubation and the Stakeholders' Interests
and Ecosystems" is the second in five-volume eBook series titled "The Art & Science
of Innovation". It builds on the intelligence and novelty lessons learned from opportunity and
failure seeds, frequently unseen or overlooked, during the issue-incubation
cycle, including the underlying stakeholders' dynamics and broader implications in business,
government and geopolitics. The book features practical instruments and a framework to probe
each party's interests (expectations, unsatisfied needs and fears); detect early signs
of opportunities and threats before appearing on the scientists' and executives' radars;
build the critical mass for change, in order to harness the full strategic value of an innovation.
When these tasks are aptly accomplished, the value of idea generation, structured creativity and
design do improve by a quantum leap. No important project or policy can be planned without a deep
dive into stakeholders' dynamics and value incubation.
For more on Alain's innovative work in finance & banking, energy & mining, education, the public service and civil
society, please refer to : 4-page C.V. in PDF format
and detailed C.V.
Tuition Fees and How to Register
Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily
continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel
accommodation (if required).
2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
4.5-day Option: Regular fees: $2395; Government: $2345;
Group of 3 or more participants: $2295 per person.
This option includes the workshop titled
"Exemplary-Team Leadership & Management Skills Workshop, Part II".
How to register: Please call us toll free
in the USA and Canada: 1-800-HARVARD. International: +1-819-772-7777.
We are open 9 AM - 4 PM EDT, Monday through Thursday. Voicemail 24/7.
Workshop Locations and Hotel Accomodation
Bring This Webinar to Your Organization
We deliver private versions of this webinar worldwide to business and governments, NGOs and bar
associations and other societies. We would be delighted to work together with your team anywhere. Ask us
for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge
course materials and case studies most applicable to your environment.
Our fees are reasonable. Sales and value-added taxes (HST and PST or VAT) are extra.
The client is responsible for the conference room and audio-visual materials.
A Word about Exemplarity
from the Participant's Workbook
in team leadership and self-leadership is the heart and soul
of innovation, progress, excellence and good governance. It takes a critical mass of exemplary leaders to
mobilize, build and deploy exemplary teams. Together, they can build allies and move forward their organization,
a country and, in
some cases, the world."
The building blocks of "exemplarity"
commitment, selfless courage, caring and solidarity, creativity, prudence, contextual
thinking, acting with a conscience and treating everyone with dignity
(utmost respect, not necessarily esteem) for a mission worth pursuing.
Considering its significance, exemplarity should be taught
and practiced in early education, like literacy and mathematics.
"Excellent workshop leader who concisely addressed concerns
illustrating with real-world examples! Although I have been a manager
for 18 years, I still found the seminar and course material useful."
CTH Systems Inc.
"World-class seminar covering a broad range of topics in a coherent,
organized presentation of value to anyone working in/or considering a
career in management. Bravo!"
Budget Budget, Human-Resources Sector
"This is one of the best training courses I ever took. The practical
cases, examples and skills of this program will help me improve the
performance of my team and mine."
"Great course. Each day went more quickly than I expected.
Dry? No Way!"
Assessment & Collections, CRA
"Excellent speaker and workshop. I will recommend the program."
Business Development Specialist
Veritaag Technology House
"An excellent course. Alain Martin was very dynamic and kept our
attention every day."
General Chemistry and Organic Division
Canadian Intellectual Property Organization
"Exceptional course - well worth the time and money. I will
recommend it to my peers and training coordinator."
Finance Resource Management, CRA
"In just three days of training, I am leaving with a full spectrum
of new ideas, a complete toolset and course materials that will serve
me for years!"
University of Ottawa
"I would highly recommend this course to any new manager or leader!
The acquired skills will help immensely in improving your effectiveness."
Project Leader, Manufacturing Industries
"PDI Seminars and Mr. Martin's expertise combine to provide aspiring
and accomplished executives with valuable information, strategies and
instruments for managerial excellence. The Professional Development Institute
is a priceless catalyst for personal and career advancement."
Director, Real Estate College
Ontario Real Estate Association (OREA)
"Alain Martin has a vast experience and a great capacity to transfer
learning to participants. Bravo!"
Danny Coveney, Specialist
Training Simulation, Technical Operations
"A very competent instructor; delivered an outstanding workshop... I
plan to take further seminars with Mr. Alain Martin."
Web Technical Specialist
Information Technology Services (ITS)
"Alain's Workshop on Leadership Development clearly demonstrated his deep understanding across a wide spectrum of
disciplines relevant to the challenges today's leaders face globally. He has developed leadership and management tools
which he openly shared with his workshop participants. These concepts and techniques relevant for all levels leadership
can be implemented immediately and continuously. His course material was thought provoking, delivered in an energetic, warm
and caring manner. Thoroughly enjoyable and highly recommended."
Executive Assistant to the President & CEO
"Excellent workshop. I recommend it to every manager."
Manager, Sports Canada
"The workshop leader kept my undivided attention throughout the
Senior Assessment Officer, Finance & Procurement
National Capital Commission
"This course takes complex scenarios and provides concrete strategies
for achieving success."
Mary Ann Kane
"This course was extremely helpful filled with useful and practical
information which I will use on a daily basis with each member of my team
and my own manager."
Manager, Corporate communications
"I have been on many seminars over the last 13 years. I have never met
anyone (until Alain) that was able to relate his training to real-life examples.
Research Coordinator, Fire Safety
Institute for Research in Construction, Engineering
National Research Council
"This seminar was very insightful. I'm looking forward to applying
the practical knowledge learned. Great "real life" business examples!"
Director, Network Promotion
"Great class involvement! The skills and tools acquired during this
seminar should help us use our limited resources more effectively and
Accident Investigator, Air Operations
Transportation Safety Board
"With a very experienced and captivating workshop leader, this course
should be mandatory for all DND project managers and directors. It is
grounded in the real practical world. It teaches you to keep the
blinders off; and promotes thinking out of our sometimes self-centered
Sergeant T. Ernie-Parolin
Department of National Defense
"This workshop provided me with the fundamental tools to improve my
skills ranging from leadership to time management."
Capt. Adele Boivin
Manager, Base Construction Engineering
Department of National Defense