The Professional Development Institute
Harvard University Global System
Harvard® Planner Group

Hands-on Workshop & Practical Seminar
Executive Assistants & Administrative Professionals
Applying Harvard University Global System™ Tools

Best Practices. Proven Personal Organization Methods and Skills
for Partnering with Your Team and Management and Moving Forward


Ottawa-Gatineau Campus
May 1-3, 2019

15-minute drive from Ottawa-Centre
An hour flight from LaGuardia Airport (NY)


Boston
May 29-31, 2019

WORKSHOP OBJECTIVES

Rich in practical learning and illustrations pertinent the participants' context, both business and government, this unique 2.5-day workshop has been led by Alain Paul Martin in North America and Europe during the last ten years. It has been designed for management assistants interested in maximizing their potential for exercising greater responsibility beyond the present position.

The focus is on the skills and tools to improve productivity, build a winning team with bosses and peers, and maximize value to your organization. This unique experience will help you:
  • Set and negotiate goals, priorities and urgency in partnership with your manager(s);
  • Organize your day and manage time (deadlines, meetings), drop-in visitors and time-wasters;
  • Manage conflicts, difficult people, crises and awkward situations assertively;
  • Make your manager(s) more effective; improve your working relationship; assume more leadership and managerial responsibility without the benefit of authority; build empowerment-inducing habits;
  • Clarify your role and excel in working with peers, multiple managers and demanding clients;
  • Practice in a friendly atmosphere and seek guidance from the seminar leader;
  • Make your job more meaningful, build trust, and take charge of your career growth beyond the present position.

PREWORK

Much of your time during this workshop will be invested to deal with back-home problems and barriers to building a winning team. We believe learning occurs most readily when quickly applied to real-life situations you care about. Therefore, we want you to do some thinking before the workshop about:
  1. Activities that make up your job and percentage of time spent on each per week.
  2. Two interpersonal situations you have a difficulty with on the job, e.g. negotiating priorities with one or more bosses, cutting off conversations, keeping people from disturbing your manager(s), delegating work to others, enforcing deadlines. Who is involved? When does it occur? How do you usually handle the situation?

DETAILED OUTLINE (2.5 DAYS - 2 CEU)

1. Taking Charge without the Benefit of Authority

  • Start with a clear mandate
  • The art of building and using constructive power
    • Demonstration and practice
  • Insights into interpersonal compatibility: FIRO-B
  • Profession executive assistant: A model of success
  • Managing your boss: How to build a winning team

2. How to Set Goals and Priorities

  • Personal and business goals: Practical validity tests
  • How to set and validate your goals: Team exercise
  • How to assess priorities and deadlines
  • In-basket exercise on priority and urgency

3. Managing Conflicts and Difficult People

  • Diagnosing conflicts affecting administrative staff
  • Understanding our behavior; preparing for the worst
  • Managing difficult bosses, co-workers and others
    • Dealing with aggressive and passive hostility
  • Video case study, two team exercises and guided learning

4. Preventing Role and Responsibility Conflicts

  • How to clarify your role with your boss and peers
  • How to prevent unfair evaluations
  • Practical exercise in role and responsibility charting

5. Personal Organization - Scheduling Your Day

  • Practical teamwork on selecting the best filing system
  • How to set reasonable deadlines; securing agreement
  • How to control your day & focus on high-return tasks
  • The quiet hour: How to make it happen
  • Working smarter: Eight drivers to control your day
  • Smart search and e-mails: Tips to get the best results
  • How to reduce your workload with the invisible Web

6. How to Control Interruptions and Time-Wasters

  • How to control drop-in visitors and interruptions
  • Practical tips to deal with major time-wasters

7. How to Prepare Shorter and Productive Meetings

  • How to run effective meetings: Hyman Rickover tips
  • Video-learning exercise: Meetings Bloody Meetings

8. Building the Foundation for Career Excellence

  • How to develop courageous self-leadership (Mullane)
  • Practical tips for building an excellent career and a proactive life based on Dr. Herbert Shepard’s research

WORKSHOP LEADER: Alain Paul MARTIN
A Harvard Fellow (Advanced Leadership) educated in the science and practice of strategy, negotiation and team leadership (Harvard Business and Law Schools, Concordia, MIT), Alain Martin is a multilingual professional speaker on exemplary leadership, negotiation and skills to boost innovation quality, capacity, velocity and usability.

A board member in the USA, Canada, Europe and Japan, Alain works mostly behind the scene coaching executives, team leaders, scientists, negotiators, marketers, lawyers, intelligence analysts and executive assistants. An inventor who held patents (USA, Canada, Japan), Alain is the Chief Architect of Harvard University Global System (HUGS), the innovative framework and practical toolkit applied in strategy formulation, principled negotiation, risk and project management, personal time management, team productivity and product/service incubation, design, prototyping, development, production, value extraction and client retention.

Alain Paul Martin, Workshop Leader Alain has advised two prime ministers of Canada (4 years), the UNESCO’s Director General, the CEOs of biotechnology firms (BiokPlus), APOC’s CEO, Desjardins (the world's second strongest bank according to Bloomberg) for 10 years. He held risk- and IT-management positions at Du Pont, Bombardier, Domtar and CBC-SRC. He was twice a faculty member at the University of Quebec where he taught negotiation and change management in the M.Sc. and MGP Project-Management programs.

Alain led assignments where sensitive multipartite negotiations were of paramount importance, including: (a) the incubation of the Canadian Food Inspection Agency with Dr. Brian Morrissey; (b) a brainstorming retreat with Health-Canada’s executives and medical professionals to prepare a risk-management strategy nine months before Mad Cow was diagnosed in Canada; (c) a proposal to the Prime Minister on defusing the growing tensions between Canada and its Asian trade partners, particularly Japan, following the discovery of mad-cow disease in Alberta; (d) the merger of five agencies mandated to protect investors, maintain the integrity of securities markets, and regulate financial institutions in Quebec; (e) the creation of a trilateral cooperation network to mobilize Canadian talent and know-how with petrodollar financing (Kuwait, Abu Dhabi) for the benefit of the poorest nations in Asia and Africa; (f) coaching leaders of the First Nations in British Columbia and those of the Sakha (Yakutia) Republic to apply principled negotiation in resolving critical issues with their respective federal governments.

Alain has worked with Boeing, Boliden, Bombardier, Cap-Gemini, Desjardins (banking, insurance), E.ON (wind energy), Foro de Excelencia (Spain), France Loisirs, GE (USA, Canada, Europe), Skanska, Textron’s Bell Helicopters and governments. He led seminars for IEEE, PMI, operations-research societies (INFORMS, CORS), the Ivy-League’s Leadership Summit at Harvard, and Japan’s Engineering Advancement Association, METI, APEO, the last two International Forums of Excellence in Spain and the UN University in Tokyo. Early in his career, Alain led international capital projects ranging from inter-city microwave links to roads and bridges, funded by CIDA and the World Bank.

In mining, oil and gas, Alain advised the government on large-scale risks in Canada’s North and Arctic (2014-16) and continues, for years, to counsel executives and scientists of Teck’s Applied Research & Technology on strategy and project management.

Alain was selected as a 2012 Harvard Fellow in Advanced Leadership (ALI) with peers committed to address important issues including the environment, health, education and governance. During his fellowship, Alain honed his expertise in large-scale risks, mentored and delivered leadership seminars to Harvard University’s and other Ivy-League’s students and led the incubation of a complexity-reduction lab.

A current member of Harvard Faculty Club, Alain graduated in Commerce (Quantitative Methods) from Concordia University and is a Harvard Business School’s alumnus in entrepreneurship (OPM, 1997-1999). He fine-tuned his skills in management of change and social psychology at MIT and the Gestalt Institute of Cleveland. He is also certified to teach negotiation in the corporation by Harvard Law School where he was privileged to learn from Robert Mnookin, Lawrence Suskind, Bill Ury, Bruce Patten and the late Roger Fisher.

Recognized by the Project Management Institute (PMI) for “his outstanding contribution to the state-of-the-art of project management”, Alain was also honored by the Presidents of Harvard University and Harvard Alumni Association for his “Leadership, Vision and Service” to Harvard community. He is the author of the book titled “ Harnessing the Power of Intelligence” which was recommended by leading scholars, corporate executives and the competitive-intelligence community in Fortune 100 companies, the Chief of the Defence Staff of the Canadian Forces and the Office of the Chairman of the Joint Chiefs of Staff of the US Department of Defense. Building exemplary teams and leaders is the subject of Alain’s upcoming book.

Alain’s pro-bono work focuses on funding and providing advice to advance health, education and poverty reduction. He is a founding sponsor of Roger Fisher House, a conflict-resolution catalyst that is now part of Mercy Corps. He is an Advisory Board Member of both Social Hearts (Japan) and New York’s Build Academy for global education in architecture, engineering and construction. Inspired by Drs. Jim Kim and Paul Farmer, Alain led the creation of Partners in Health Canada by mobilizing resources to (a) incorporate PIH as a charitable organization; (b) link PIH to strategic allies and philanthropies; (c) host funding events and (d) manufacture and deliver a fuel truck for PIH clinics in Haiti. He led funding projects for the victims of Haiti’s earthquake, Japan’s Tohoku earthquake and tsunami and Hurricane Sandy (with the support of French Embassy in Washington). He also orchestrated initiatives for CHEO Children’s Hospital, Food Banks, Canada Without Poverty and led three times Harvard’s Global Month of Service.


TUITION FEES & HOW REGISTER
REGISTRATION AND CANCELLATION PROCEDURES
How to Register: Please call us at +1 819-772-7777; toll free in the USA and Canada: 1-800-HARVARD or email us at rsvp@eharvard.org and pay in advance by credit card.

Cancellation Policy
Participants registering as a group must send substitutes in lieu of cancelling. For other clients, cancellations are accepted if made at least 10 working days prior to the course, and are subject to a $150 service charge per person. Full fees are payable by anyone who fails to attend or cancels less than 10 working days prior to the session. One substitution or transfer to a later course of the same duration is accepted.

WORKSHOP LOCATIONS AND HOTEL ACCOMMODATION

BRING THIS WORKSHOP TO YOUR ORGANIZATION

We deliver in-house versions of this workshop worldwide to business and governments, NGOs and bar associations and other societies. We would be delighted to work together with your team anywhere. Ask us for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge course materials and case studies most applicable to your environment.

Our fees are reasonable. The travel expenses, if any, for seminar leaders are on cost-recovery basis. If applicable in your jurisdiction, sales and value-added taxes (HST and PST or VAT) are extra.

The client is responsible for the conference room and audio-visual materials.



International 
Toll-free: USA & Canada: 1-800-HARVARD (1-800-427-8273). +1-819-772-7777
Monday through Thursday: 9 AM to 4:00 PM, EDT. Voicemail: 24 hours 7 days
 
 
European Distribution Centre for Harvard Planners: WH Smith, 248, rue de Rivoli, Paris,75001
Dorothée Ben Tahar: +33 1 44 77 88 99 Extension 1 (Stationery). Concorde Metro Station.